To arrange your refund, simply contact the branch where you placed your order, alternatively you can contact Customer Support via the Submit a Request button and if you supply your order details, they will put you in touch with the right person who can provide further assistance. It's available in 2m up to 5m rolls which also helps apparently. We keep our prices low by being transparent and not building costs into the overall price of your carpet of flooring. Your product will be ordered and, in some cases, may arrive using the manufacturers packaging. The fees quoted are for the goods shown on the order only. Tapi Carpets & Floors. Carpet is a soft, luxurious product and flattening of the pile will occur. Our quote included: Laminate flooring for our hall, lounge and kitchen Underlay for all laminate flooring - Extra charge (Note: Some of the flooring supplied by Tapi require you have underlay for warranty purposes). You can choose to spread your payments across either 12, 24, 36 or 48 months interest free instalments. This does not affect your statutory rights and in the event of the goods being faulty, these will be replaced. What to do if you can't reach an agreement with Novuna. Everyone was so helpful when measuring up and ordering new carpet. Feel-good wood. 750 minimum order value. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If you are not entirely satisfied, please return to your store of purchase with your invoice and receipt, and we will visit your property to assess the condition of your floor. Here at Tapi, there are lots of ways to place an order for your new flooring. Approx. We also do not have sufficient storage space in our back of house areas in our stores. If the same carpet is being installed in multiple rooms, such as stairs and a landing, it will probably be cut to size in the warehouse where is plenty of space to roll it out. If you're experiencing any issues with your Tapi flooring that you would like to raise with us, take a look at our frequently asked questions below or contact our Customer Support team if you need further assistance. This service includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. Delivery times may increase around holidays and peak shipping periods. In some circumstances, such as for stairs and landings, we may prefer to send our skilled estimators out to view your home to ensure the future installation is carried out smoothly. It is the responsibility of the customer to make the fitting partner aware of any known hazards or issues which may affect their ability to complete the installation. Available 6-days a week, 9am-5pm. You should check the details of your order carefully including these terms and conditions and if you have any queries please raise these immediately with a sales representative. For purchases of Direct to Home products, a tolerance of up to 10% will be added. Our in-store samples show only a small part of the overall design as this will have been taken from a larger piece. Tapi Carpets & Floors has 5 stars! . You must contact them within six months of the date of Novunas final response letter to you. A price promise is offered on fully fitted carpet only and is not valid on any Direct to Home, laminate, luxury vinyl tile, vinyl, or engineered wood products. Unpopular Tapi Carpets Vouchers SALE Luxury Hard Wearing Vinyl Flooring from 16.99 We've found the lowest prices on popular products at Tapi Carpets! All vinyl flooring is cut at 10cm intervals with a minimum order length of 1 metre. from carpet to laminate, we would again suggest a home visit before ordering. See flooring in your home with our visualiser tool. Tapi order change/cancellation. Should you decide you want to return your Tapi flooring, please contact Customer Support to discuss your available options. Goodluck but it doesnt sound like a full refund will be provided. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. Approx. That way, if there's a mistake in the floor measurements, there's extra carpet to work with. 40 minutes. Editor, Marcus Herbert. Please confirm you would like to subscribe to our newsletter? Alternatively, you can leave a message with your details and someone from Customer Support will call you back. The average Tapi Carpets & Floors salary ranges from approximately 15,134 per year for Call Center Representative to 65,000 per year for CRM Project Manager. Available 7-days a week. Where your choice of flooring is changing to a different type, e.g. Reply from Tapi Carpets & Floors. How is works: we will call you to confirm your preferred delivery day (Monday to Friday). You need to sign in or . We excite people about the transformative effect that great floors can have on their home. Areas where foot traffic twist and turns are especially prone to changes in appearance. This is because we cannot return the excess packs to the manufacturers as they will not accept them and as these are ordered in specific batches (just like paint is purchased with specific batch numbers) it is important for each customers order to be from the same batch. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; you do not misrepresent your relationship with this website; and the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. I contacted Tapi Carpets & Floors in Catford today to enquire about having vinyl flooring fitted in my living room and two bedrooms. - Removing a reasonable amount of empty furniture (for larger items, please clarify in store so we can prepare the team) and replacing them afterwards. Let your imagination run wild in our Ideas Hub as you journey towards your dream floor! Tapi Carpet may be responsive or may refuse to fix your issue. Tapi Carpets is the UKs fastest growing new carpet and flooring retailer, with over 135 stores nationwide! Book a convenient appointment online. The evening before your delivery, you will receive an SMS confirming the 2-hour slot your order will arrive, including a tracking link. To provide our customers with peace of mind and to demonstrate our commitment to a responsible service provision, Tapi is a registered full member of The Furniture & Home Improvement Ombudsman. Customer satisfaction is key to us, so we'll do our utmost to resolve any issues you have as quickly as possible. If you have a surplus box or more after fitting, we would suggest these be stored on a flat dry surface for future use. It's quick and easy and you'll have a decision in minutes! Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH. Save up to 100 a year . Design a completely new look for your room that starts from the floor up. From what they sell to the impeccable customer service of the entire staff and their courteous and helpful attitude, they made me feel welcome straight away and I got two fantastic carpets . Approx. Senior Finance Manager. We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Carpet must stay in the original location and not be moved or tampered with and should only be used according to our recommendations. For information in relation to delivery or collection of Direct to Home products, when purchased on-premises, please refer to the separate section below. Rest assured, we put your safety first. If youre not satisfied with Novunas response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. Tapi Carpets & Floors makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. 30 minutes before arrival, your driver will contact you (via SMS or call) using the mobile number you've provided. Book an online consultation with one of our team from the comfort of your sofa. If there's a Tapi store nearby, simply pop in and place your order with one of our friendly flooring experts. Dont be afraid to write too much and remember to attach any photos that relate to your complaint - it will help us to get a better picture of your concerns so we can assist you further. Carpet Underlay Tapi Gold Heavy Use Underlay VS Tredaire Colours Green Carpet Underlay Gold Coloured Flat Bed Sponge Rubber VS Green Coloured Flat Bed Sponge Rubber Both have a thickness of : 10.30mm (approx) Both have a Tog Rating: 1.47 Tog Both have a Impact Sound Reduction of: 44db Tapi Wonder Underlay VS Tredaire Softwalk Carpet Underlay If you would like us to deliver and fit your flooring, you'll need to purchase our Delivery & Care Package for 39, and the delivery costs are included within this. Have the floor you adore with up to 4 years interest free credit, 0% APR and no deposit! Harris says this loss. Unemployed & house person (with consent of co-habiting working partner). We'll also let you know via text if we're running late, and send you an email if we tried to deliver and you were out. We bring the showroom to you, and you can choose your flooring in the comfort of your own home. Available 7-days a week, some evenings. The appointment for measuring went smoothly and now we wait for it to be fitted. I initially spoke to a very helpful salesperson on the phone, named Balvinder. Smart ways to shop with Tapi. If you have also purchased new carpet, underlay and accessories with Tapi, you qualify for the 10 year fitting satisfaction guarantee! Photos Products & Services Carpet Retail Shop Flooring Shop Carpet Fitter Flooring contractor Home improvement shop Wood floor installation service You can help to speed up this process by regularly vacuum cleaning the line to bring the pile back up. Wear guarantee on every carpet, vinyl, luxury vinyl and laminate. This can be found in our Tapi Care Guide. Click on a basket to view added products or progress you order. Available 7-days a week, some evenings. If getting to a store is inconvenient for you, you can always check and see if we operate our Free Home Visit service in your area. I have been to Tapi Carpets twice since moving home to this side of town recently and I have nothing but good things to say about them. Yes, we do! tapi carpets refund policy tapi carpets refund policy on Enero 16, 2021 on Enero 16, 2021 Smart ways to shop with Tapi. This technique is know as carpet whipping, and it's a specialist skill. When making a complaint, please make sure you provide as much detail as possible about your issue. Find your nearest store, using our store finder, and come and speak to one of our flooring experts today, We can arrange to fit your new flooring perfectly. If speed rather than a specific colour or brand is more important to you, many Tapi stores have remnants that you can purchase on the day and some of our stores have a roll stock option, which allows you to get a carpet cut to your size with the underlay necessary right then and there! Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Tapi Carpets & Floors for death or personal injury as a result of the negligence of Tapi Carpets & Floors or that of its employees or agents. Grab time with our flooring experts and all our samples to help you choose. Click on a basket to view added products or progress you order. Input your details into the refund policy generator below and . A seamless experience so far and friendly, helpful staff. SHOW DEAL 15% OFF Deal For extra peace of mind, you might like to try Tapi's carpet care kit, which removes most household stains. Approx. Approx. We'd be absolutely delighted to visit you at home and measure your space for free. Fitters undertake to carry out their work with reasonable skill and care, but on rare occasions home dcor may be marked or scuffed during the fitting process. 90 minutes. If on inspection you have any doubts please contact the store as soon as reasonably possible. Laminate and engineered wood flooring will be affected by moisture; wet mopping will likely damage the flooring beyond repair. Weve outlined lots of useful advice you can take advantage of in order to care for your carpet. *Restrictions apply. Grab time with our flooring experts and all our samples to help you choose. If you want to make changes to your order, please contact the store where your order was placed as soon as possible. Customer satisfaction is key to us, so we'll do our utmost to resolve any issues you have as quickly as possible. Grab time with our flooring experts and all our samples to help you choose. We reserve the right to apply a surcharge for a second delivery attempt and will request all costs are settled in advance of any agreed delivery dates. Salary information comes from 1,148 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Recently. Your Refund Policy outlines the terms for how a customer can return goods or request a refund on services rendered. Tapi are specialists in carpets, laminate flooring, vinyl and luxury vinyl floor coverings. Experience level Qualified accountant. Job in London - England - UK , BR6 0JU. If the price, following the home visit, is lower than the estimate, your contract will reflect the lower price. Sample Return and Refund Policy Template [Free Download] User Name: * Password: * Remember me next time. We will get in touch with you to ascertain the reason for refusal and whether a subsequent delivery date can be agreed upon. With all that experience we can keep our costs low and pass the savings on to you! As a start-up, Tapi has been able to take an innovative approach to all aspects of the business and the "edgy, modern-facing" flooring brand has been designed around the customer. Your chosen samples will be on your doorstepin 2-3 working days. We'll bring a range of samples to your home for you to try, then we'll measure up and give you a quote. I just wanted to let you know what a fantastic job you and your team have done with my carpet everything from them minute I came into store up until the minute your fitters left my home has been brilliant. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites. A carpet made from 100% polypropylene is stain resistant so any muddy paw prints or little accidents can be easily cleaned up. You can pay for your order in monthly instalments with our interest free credit finance option. This means we will guarantee you are satisfied with your fitting for 10 years from the date on your invoice. Tapi Carpets & Floors Careers and Employment - Indeed.com Partnering with Tapi is unique. This does not include the cost of fitting your flooring as this work is carried out by 3rd parties. Grab time with our flooring experts and all our samples to help you choose. Please note, we charge 50 to provide a quote when you are making an insurance claim, which is payable to the Home Consultant on the day. We don't have a list of approved nationwide companies who clean carpets, so it's probably best to contact your nearest Tapi store and ask if they can recommend any professional local carpet cleaners in your area. When fitted in a larger area some patterns and seemingly random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. Approx. Your vinyl floor covering should not be laid on top of existing vinyl flooring, laminate or tiles unless stated it is permissible to do so. Can I pay for my order in monthly installments. A minimum of 72 hours is recommended and when high gloss paint has been used please allow 7 days. If you're a little bit further from a store or you don't fancy leaving the comfort of your own home, then you can order with us during a home visit, via a live video chat, or over the trusty old telephone. All carpets benefit from the use of good quality underlay. 706358. The other hurdle which could potentially hold up your order is fitting. If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna (previously Hitachi Capital). Can I order flooring online or over the phone? Available 7-days a week. Door easing, whipping (the process of stitching the edges of the carpet with a yarn edging to prevent these from fraying), waste removal and uplift. Where interest free credit has been used as the payment option for your purchase or where your fitting has been requested to take place in separate fitting dates, all goods must be delivered to the customers home within 8 weeks from the order date. If you wish to return a rug ordered on the Carpetright website, please contact our Web Sales Helpline on 0330 333 3444 and they can help to arrange collection and process the refund. This can then be cut down and whipped into a runner for stairs or a hallway thus expanding your choice greatly. Most of our stores offer the carpet whipping service. Home consultations available. No, 5m is the widest carpet we have available. Oh no! Click on a basket to view added products or progress you order. 2 days ago. Whether you can change your order without any charges being incurred depends on a number of different things and at what stage in the order process you want to make a change, so it's best to get in touch with the store straight away. 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