You can switch it on via the Hub Manager. Choose ' Open 'No Connection' help ' under 'No service'. Which router, BrightBox 1 or 2 or . The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. 01-06-2020 Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. I have used BT for many years / had numerous hubs have worked ok on my setup. Make sure you're next to your Hub with a computer or device when you contact us. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode How do I create a wireless connection to my BT Business Hub 3 using WPS? Blue light but no wifi or internet connection. Sorry to hear you can't connect to the internet. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? Give it a couple of minutes and try again. Try switching your device off and on. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on This really can help. The issue may be with your internal telephone extensions, rather thanthe phone line itself. Check you can make a phone call and that there's no noise on the line. Connect a device to your Hub using a cable or wi-fi. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? Your Hub is connecting to another wireless device using WPS. Web. 30-05-2020 Make sure the Power button is switched on - you'll find this on the back of your Hub. On the Plusnet hub it says 'connected'. This doesn't affect our editorial independence. Re: BT Hub - Blue light on but no internet on any devices. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. If this doesn't fix it contact the technical helpdesk. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Thanks, on 31-03-2020 He also covers smart home tech, mesh Wi-Fi and electric bikes. I take it you've replaced the SETUP part with your account username? Select your hub from the options below to see what they mean. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Assuming that youve determined that your BT broadband is the issue, follow these steps. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Press and release your Hub's Restart button. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine Hi, Ive just had the same issues tonight. Wait for the blue light. There's a problem with your device. No light means that it's connected successfully. Open a web browser and follow the on-screen help wizard to get connected. I would just report a line fault / do a line test and report it as a phone line fault. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. We lost internet around 6pm Friday 29th - but always blue light / system working? If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. His main beats include VPN services and antivirus. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? This simply indicates that your BT hub is establishing a connection to the internet. In a web browser type 192.168.1.254 in the address bar and press Enter. if BT is down in the local area. This light turns on when it gets no connection. 30-05-2020 Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Your Hub can't connect to your broadband line. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 23h08. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. Tech Advisor helps you find your tech sweet spot. Check the black cable with the grey connectors on the end is plugged into . If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. How does the speed test look? So, grab another device and see if the issues are the same on that. This will tell us at which stage EE have got to. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. 12h58. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. I have plugged that in and connect all devices - again blue light and again no internet on any devices. 03-06-2021 Full Fibre connection Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? Wait for at least three minutes for it to turn blue. Click on your model of Hub to find out what the lights mean. Here's some tips to find the issue and get it fixed. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. best broadband deals. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. I have reset hub etc - still no internet. Your broadband username or password is wrong, and your Hub can't connect. The default setting is to merge the two together so you see only one network name. Using the Power button, turn your Hub off and then on again. CloudFlare DNS is free, fast and seems to respect privacy. When you first plug in your hub, it'll take about four minutes to synchronise. Broadband light is flashing orange then pink/purple. We'd like to help so please get in touch. Use the Power button to turn your Hub off and on again. If it's still not working contact BT. The Hub is in Bridge mode and will act as a modem only. on 16h54. If you can't get online, it might be your device. Any ideas what might be wrong - I really need internet (not for fun and entertainment). 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Your broadband is active, but your Hub can't connect. Ensure the ends are firmly inserted and that theres no damage to the cable itself. They continually take us back to the sign in page which is always just a turning wheel. Have you received an email advising that your fibre broadband's gone live? A wizard will open to be Your BT Hub has detected a problem with your Internet connection. Get six months of BT broadband and TV half price. If this doesn't fix your issue, please contact us. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. Using the Power button, turn your Hub off and on again. It will save time if you can try these first before calling us. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. 31-05-2020 on If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. If this doesn't work turn your Hub off and on again using its power button. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. Check the power cable is correctly inserted. Step 4: Scroll down until you see the section called Configure DNS. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? It has five antennae and uses four Giga ethernet connections. All still working ok. A blue light means the hub is working fine. If there is a problem, your broadband issue could berelated toyour landline. You'll need your reference number. Please can you help me? Broadband needs a working phone line. on The Hub was fine / everything in the house was fine - it was a line fault. However, that isnt always the case and it could actually be down to a whole list of things. 31-05-2020 Press and release your Hub's restart button. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. If I hotspot from a phone I can get internet on all devices. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). Current speed test and fault status below on Updated 06/10/2022 BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. A red light means there is a problem somewhere. If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 Check the broadband cable. Weve listed some expert tips to help you fix the problem quickly. You should receive updates from DPD. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Thanks, on How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. If it stays orange use the Contact us link at the bottom of the page. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Check all of your cables are plugged in correctly. on The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. The light will turn steady blue when your Hub is ready. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. 12h26. Fibre connection Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm not in the office at the moment so I can't check your account. online troubleshooter. If it stays green, turn your Hub off and on again. Don't worry if you don't have full signal. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. on If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. 31-05-2020 Your device can't connect to the mobile network. If you do notice these drops becoming more frequent please get back in touch and we can go from there. If you need to disable this, follow these steps in reverse. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. The light will turn steady blue when your Hub is ready. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. 22h52, Stats show you are connected to the internet, on It has been hard to convince them it is not my issue. We'll be ready to reactivate your Mini Hub straightaway. Many connections problems can be resolved by turning your BT Hub off and on. And if you're using a filter, check that's plugged incorrectly too. Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Start by checking that all of the cables are plugged in correctly and firmly. 30-05-2020 From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. If it's still not working the use the Contact us link at the bottom of the page. high tea intercontinental sydney; kimpton blythswood square hotel 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. Your Hub will return to normal mode after a few minutes. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. 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