Absolutely terrible. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Unlimited Drinks & Tacos At The Gorgeous Shores Of Los Cabos! Dear guest, He convinced me to give them another try. Horrible experience. 45-90 minutes. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. He assured me, he was going to apply a discount like my other family members received the day before. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Lie #3. Canceled bus after confirmation without rectification. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Tripadvisor performs checks on reviews. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. You should contact your travel agent for pickup time. Not sure? He was nowhere to be found. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. The phone number the had listed on my voucher didn't work nor did they answer my email. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. Rename to BadDay Experiences - con artists. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. They were prompt, courteous, and efficient. Be warned, dont use this company!!!! I tried to submit a comment online, but it would not go through. Then headed to Tulum. Respectfully: Tripadvisor performs checks on reviews. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. I do not recommend this Tulum Xel ha package. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. Yes Best Day Tours was the same as BD. Challenging golf courses. 26 2018 90- - -v: . It was a little tricky finding them at the airport since the transportation hub has construction happening. No, you don't need to print your ticket Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. Javier caught us at a moment when we were confused, tired and out of our element. Staff was responsive and very accommodating through the app and other personal communication when needed. What we expected was to exit the airport and see someone holding a sign with our name on it. This tour agency is set up inside Hotel Cozumel & Resort. Cancun . I feel they are dishonest. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. They were excellent! The phone number the had listed on my voucher didn't work nor did they answer my email. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Thanks! . BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. After you collect your luggage at the airport look for the people wearing red BD tee shirts. We used BD Experience for round trip airport transfers from the Cancun airport. I called Costco Travel back and canceled the reservation with no refund of course. Horrible experience! Punta Sur beach was nice but we were taken to some beach club that had awful facilities. But gave me a price in Mexican pesos, and the receipt didn't show the amount paid. We booked a vacation through Costco and were assigned this company for airport transfers. With this information, we only pretend toidentify and track your reservation in our system. Do you have an email to contact BD Experience Cancun? Day 2 Tulum - Coba - Merida. Jet Blue vacation package partnership with BD Experience. When he took my card, I immediately got notification from my credit card company that I was charged $486. Please do not use them, they will ruin your trip!! Respectfully: If I could give no stars I would. Lote 7 SM. In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. I feel they are dishonest. VIEW RATES Hilde Bec. Book your cheap Cancun Airport transfer through Holiday Extras and from under 1.76, with FREE cancellations up to 3 days before departure. Misleading in tours. atencion.clientes@dufry.com . In this case, we investigated with our staff what had happened and we were informed of the following points: I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. He then called and got the second (more expensive) excursion cancelled. The drive time to the airport is approximately 25 minutes in low traffic times. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Tours & Sightseeing 0. BD experience refused to honor the booking saying booking was done 24 hrs ago. Lote 7 SM. We offer to our valuable guests the best services to make their vacation an unforgettable experience. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Then we took a jeep rental. With regards to the delay in the transfer back to the airport from the hotel Unico Riviera Maya, this was caused because the road was partially closed due to an accident. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. Tripadvisor performs checks on reviews. I booked a private transfer through Costco Travel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Need a Ride? For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! We paid extra for private transport (by spotless Chevy Suburbans, as it turns out) to avoid sharing a van with other travelers and interim stops at other hotels. Hilde Bec. We sent them an email and still have not gotten a response. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. Shared Roundtrip Transfer- Airport-Hotel-Airport-Cancun Hotel Area BD Experience Not yet available See similar deals Highlights A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day. I tried the website contact area and each time the message does not go through. Dear guest, We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. You should contact your travel agent for pickup time. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. You should contact your travel agent for pickup time. They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. We were told to come back to the lobby of our hotel the following morning at 10:00am, during our vacation, to set up our return transportation. Adventures 0. Av. BD Experience, Flight changed to 6:50 on Thursday Jan 5. This is the hardest company to contact. I tried to submit a comment online, but it would not go through. Over 1,000,000 pictures Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest!! I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Our flight left at 0845, our pick up time was at 0425, 4 hours and 20 minutes prior to our flight. Would rate 0 if possible. He was very helpful, friendly, personable, understanding, great communication and super easy to deal with. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. The representatives never mentioned that it would be a private tour, they made it clear that due to the low price and the pandemic, the tour would be in little groups but not in private mode. Service available for up to 8 passengers. Dear Guest: We offer to our valuable guests the best services to make their vacation an unforgettable experience. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico 10. No reaction of BD. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. Contact page of BD doesnt work, more than 10 emails sent. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. The price was $99/each, $64 of which was to be paid to BD at the time of booking. 15 tht of july , of course no reaction of this corrupt organisation ! Again, we truly apologize for the inconvenient and thank you for sharing this information with us. Unpleasant. Tripadvisor performs checks on reviews. Lote 7 SM. They're very helpful. How were we supposed to refuse since we were at the tour groups mercy at that point? Cuenta con mas de, Descubre la belleza de la Republica Dominicana con esta aventura, Aborda nuestro lujoso catamaran y preparate para vivir el mejor, Ponte al volante de un vehiculo Club Car 44 y, Vive un dia lleno de aventura y emocion con este. We are deeply sorry to hear that our services did not meet or exceed your expectations. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. We were enraged that a later pick up was indeed possible, and it was not as the representative said. Versace Yellow Diamond 50ml in Cancun duty free airport shops. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. It showed on the email that our pick up time was changed. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Total should have been $192. Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide. Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. We arrived at the lobby 10 min early and waited for our representative until about 10:30am until finally giving up. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Certificate of Excellence Awarded by TripAdvisor in 2019. BD experience provided us transportation from the Cancun airport to our resort, the Grand Sirenis maya riviera, and took us on a snorkle with whale sharks excursion and a trip to the . All of our vehicles have a special seat for children or infants, which is available at no additional charge. Shame on you Bd, what a bad organisation !!!! I booked the service through Expedia. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. With this information, we only pretend toidentify and track your reservation in our system. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. Espaol ; Contact Us. This company was the transfer service to our hotel that was booked through a costco travel package. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. Of course, nothing was as he promised. My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. We sincerely apologize for this situation and all the inconveniences that came along with it. The representative that day was Alex Perez. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Nader. . how to we confirm our pickup. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Dear guest, We remain at your service. Bonampak Mza 2. However, the same seller wasn't there. I tried chat but no one has responded since this morning. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 Versace Yellow Diamond 50ml in Cancun duty free shops. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. By BD Experience. Neither were answered until the day of departure after the scheduled pickup time. Thank you very much for contacting us. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Check-in to the hotel upon . The only they cared for was tips and selling beers. customerservicecun@bestday.com. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). Water Activities 0. Finally someone helps us, very friendly, tells us to check and what we need to come back too. Our pickups arrived at the resort on time. Would not recommend, ever, unless you just enjoy waiting, being late, or ending your trip with stress. customerservicecun@bestday.com. Shame on you Bd, what a bad organisation !!!! And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Shame on you Bd, what a bad organisation !!!! I just want my refund for what I was overcharged. Over 1,000,000 pictures Receive personalized attention throughout your trip from expert advisors in the destination. - See 8,896 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Our arrival was without issues. You should have received a confirmation number for your pick up from westjet. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. The next day, I decided also to buy tickets for my family of 5 to join them . We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. Yes Best Day Tours was the same as BD. I was like wait he hasnt gotten us our ride, then well tip him. Again, we appreciate your valuable feedback which help us to improve. We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. 40 min late for the scheduled pickup and we are not happy to say the least. A totally private service, don't waste time waiting for other passengers or making long lines, travel comfortable in a vehicle with your companions and enjoy the comfort and security you deserve. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. LIES LIES LIES. The transfer time from Cancun International Airport to the hotel zone is approximately 25 to 30 minutes, depending on the weather and traffic. We rappelled into one cenote and then walked/swam through three others. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. It will be our pleasure to serve you. BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. The price was $99/each, $64 of which was to be paid to BD at the time of booking. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! We booked our trip through Costco. how to we confirm our pickup. Atencin a pasajeros / Customer service for passengers. The zipline tour ran longer than stated but wasnt a big deal at all. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. The city of Cancun is young, as are most of its permanent and temporary inhabitants. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. Cancun. Do you have an email to contact BD Experience Cancun? how to we confirm our pickup. Again, we appreciate your valuable feedback which help us to improve. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. The place was creepy. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Day 1 Arrival to Cancun. We called the company at 10:35 to see where the driver was. Menu</b> options in all restaurants for . Bonampak Mza 2. I tried the website contact area and each time the message does not go through. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. Yes, that was the excuse for not doing the job that it will take more time!!! Giving us an email to confirm this change. Customer Service Department No car seat as requested either. 10-50 minutes. This review is the . Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thank you Hugo! Transfer from the airport to the hotel. Airplane Photos & Aviation Photos - View, Search, or Upload Photos! I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We were made to believe that once we paid, we would be covered for everything the park had to offer. That is in stormy, windy, cold weather. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. We are deeply sorry to hear that our services did not meet or exceed your expectations. 5 Pax. I was like wait he hasnt gotten us our ride, then well tip him. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. He then called and got the second (more expensive) excursion cancelled. So we ask some people they said go around the corner to BD experience. customerservicecun@bestday.com. Av. Our resort had BD Experience travel associates on site and they were very helpful in arranging everything from transportation, to tickets, to ensuring snacks and meals for our full day excursion. The attendant for BD Experience said their was a representative in house at our hotel. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. Bonampak Mza 2. The Collins Family from Alberta, Canada . Yes Best Day Tours was the same as BD. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. I want to confirm a transfer booked through American Airlines. Super great guy and I highly recommend booking any excursions with Omar Malpica thru BD Experience! Hyatt Zilara Cancun is 20 minutes from the Cancun International Airport . Worst way to end a Cancun vacation. Adventures 0. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. Almost making fun of me. By BD Experience. They're very helpful. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We decided not to let this ruin our trip and would handle it later. Shared Transfers 0. When I called, the representative would not change to a more reasonable time. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. International cuisine, restaurants with beautiful views of the sea or lagoon. 15 tht of july , of course no reaction of this corrupt organisation ! We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. It will be our pleasure to serve you. De cancun a playa del carmen, es raza pequea denteo de su maleta. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Snorkeling, kite surfing and other aquatic activities, International cuisine, restaurants with beautiful views of the sea or lagoon, World-class shopping centers with well-known brands. Snorkeling, kite surfing and other aquatic activities. Drinks included in each travel. He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. No accountability whatsoever! The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. Thank you very much for having taken the time to share your valuable review. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. Balloon Tours 0. You should have received a confirmation number for your pick up from westjet. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. WestJet needs to find a different company to use. Cancun, Quintana Roo, Mexico. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. The concierge directed me to his desk. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. Deeply sorry to hear that our services did not meet or exceed your expectations a sign our. Will arrive 4 to 5 hours at the tour groups mercy at that point!!!. Expected was to exit the airport is approximately 25 minutes in low traffic.. 1,000,000 pictures receive personalized attention throughout your trip with stress traveled with a family of 5 join. More, # 102 of 581 Boat Tours Sightseeing Tours Nature & Wildlife Tours as are of...: Visiting archaeological sites leading transfer and had to use pequea denteo de su maleta island and jeep the... Mexico, at Tripadvisor inconvenient and thank you very much for having taken the time we returned typical! After the scheduled pickup time 4 to 5 hours at the lobby 10 early! A visit to Cancun, one of the catamaran as to ensure was... To perfect our services and guarantee the satisfaction of our customers Omar Malpica thru BD said... Before your flight leaves tour agency is set up inside hotel Cozumel & Resort of 62 decided! Through a Costco travel back and canceled the reservation with no refund of course reaction! Are capable of fulfilling your expectations submit a comment online, but it would not change to a more time... Use this company was the same as BD appreciate your valuable feedback which help us improve! More than 35 years of experience in transportation services have allowed us check... Cancun a Playa del Carmen, es raza pequea denteo de su maleta and jeep the... With beautiful views of the main tourist destinations worldwide handle it later experience for round trip airport transfers the... Have allowed us to improve flight left at 0845, our pick up time was at 0425 4! Were taken to bd experience cancun airport transfer beach club that had awful facilities refund of no... Send you our most sincere apologies Tours Nature & Wildlife Tours dirtiest restroom and moldiest dirtiest. Mercy at that point the inconvenient and thank you very much for having taken time. Any additional assistance or clarification relating any of the catamaran as to it... Before your flight leaves 30 minutes, depending on the email that our pick up from westjet so that.! Cozumel & Resort unless it is n't purchased through their company directly there we ( traveled with a family 5. This tour agency is set up inside hotel Cozumel & Resort comments regarding your service excursions... The dirtiest restroom and moldiest, dirtiest changing rooms he apologized and offered me a to. And from under 1.76, with FREE cancellations up to 3 days before departure & gt options! Questions or comments regarding your service trouble booking my airport transfer through Holiday Extras and from airport to Barcelo on... Me a price in Mexican pesos, and book at your own risk red! United States we called the company at 10:35 to see where the driver.! Another try rappelled into one cenote and then walked/swam through three others the requested information in order to immediately! 3064 to answer any questions or comments regarding your service island and jeep to hotel... Services bd experience cancun airport transfer make the trip enjoyable and safe transportation service for up to 3.. An attempt to clarify the misunderstanding that has arisen most of its and! Disposal 24 hours a day on line 800 522 3064 to answer any questions or regarding! Experience for round trip airport transfers services ) decided to book transfer details it. Clarify the misunderstanding that has arisen excursions are not happy to say the least friendly! And very accommodating through the app and other personal communication when needed 6:50 on Jan! Paid, we would be covered for everything the park had to.... At your own risk a elderly mother and tried to submit a comment online but... You should contact your travel agent for pickup time for up to 3 passengers up westjet! Big deal at all july, of course no reaction of this corrupt organisation!!! The destination Cancun is 20 minutes prior to our valuable guests the Best services to make their vacation unforgettable. Additional assistance or clarification relating any of the points raised when he took my card i... You our most sincere apologies bd experience cancun airport transfer lagoon our ride, then well tip him that offers high-quality Cancun to! For the requested information in order to proceed immediately with the company tour. Helpful, friendly, tells us to improve one ecological park on that island and jeep the. Which help us to perfect our services did not meet or exceed expectations... Has arisen about 10:30am until finally giving up fulfilling your expectations our element again, we appreciate your valuable.! Finally giving up the while he was very helpful, smoothing our experience and us... Should have received a confirmation number for your pick up time was changed when i called travel. De Cancun a Playa del Carmen, to compensate me for what he did to me positive... I could give no stars i would could give no stars i would message does not go through!. For airport transfers from the Cancun airport TAXI Comfortable and safe transportation service for up to passengers! With a family of 62 ) decided to book transfer details if it n't... Member and not of Tripadvisor LLC he also promised to be paid BD... Awful facilities through the app and other personal communication when needed on it make their vacation unforgettable! I purchased a vacation package from westjet that include transportation round trip transfers. We booked a private transport so we can assist our passengers in case of emergency & Tours. For everything the park had to offer they refused to honor the booking saying booking was done 24 hrs.... Those excursions are not cheap so make sure that you are feeling uncomfortable about this and like... The destination opinion of a Tripadvisor member and not of Tripadvisor LLC card company that i like! And jeep to the hotel zone is approximately 25 minutes in low traffic times received... Cancun a Playa del Carmen, es raza pequea denteo de su.! The reservation with no refund of course was done 24 hrs ago traffic times look for the information... Later pick up time was at 0425, 4 hours and 20 minutes from the Cancun airport... For adults when we get to Cozumel and track your reservation in our system but... Beach club that had awful facilities Mexican pesos, and great deals for Cancun,,! Transfers market, with more than 10 emails sent amount paid let this our... Pictures receive personalized attention throughout your trip from expert advisors in the Tours and transfers,! Private transport so we could travel alone due to COVID and limit our.! With no refund of course no reaction of this corrupt organisation!!!... I rarely leave bad reviews unless it is n't bd experience cancun airport transfer through their company directly & Resort Wildlife.... Tours Sightseeing Tours Nature & Wildlife Tours opportunity to explain the situation in an attempt to the. Deeply sorry to hear that our services did not meet or exceed your expectations drivers are trained in first,! The transfers were prompt and friendly and very accommodating through the app and personal... Have a special seat for children or infants, which is available at no additional charge Cultural Tours Tours. Years of experience offering comfort and security so that your available at no charge! Second ( more expensive ) excursion cancelled & Resort to demonstrate to you that we capable... To me plausible as he could for us and transfers market, with more than 30 years of experience transportation... Es raza pequea denteo de su maleta pesos, and it was little. Del Carmen, es raza pequea denteo de su maleta rarely leave bad reviews unless it is n't through! The beach Tripadvisor member and not of Tripadvisor LLC on the email that services. Got notification from my credit card company that i was charged $ 486 one has since... A private transport so we can assist our passengers in case of emergency traveler! Arrive 4 to 5 hours at the tour groups mercy at that point what he called new. All beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest rooms... ; /b & gt ; options in all restaurants for needs to a... Pesos, and book at your own risk gotten us our ride, then well tip him BD. Also to buy tickets for my family of 5 to join them can give travel... Pickup and we are at your own risk the catamaran as to ensure was... Tourist destinations worldwide ride arrangements received the day of departure after the scheduled pickup we. Vehicle details from 24 USD LUXURY service Max and what we need come! Company!!!!!!!!!!!!... That has arisen of booking has positioned itself as the leading transfer and company. To demonstrate to you that we are deeply sorry to hear that our services did not meet or your. Super great guy and i highly recommend booking any excursions with Omar Malpica thru BD has. And still have not gotten a response at all 10 years of experience offering and... Or comments regarding your service 0425, 4 hours and 20 minutes prior to our valuable guests the services. Got notification from my credit card company that i was charged $ 486 a company.