Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Weve been dealing with rude people left and right and cannot get this resolved. @OptimumHelp You aren't here to help. Find out what is going on. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Brand names used in our stories are trademarks of respective companies. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. ^Mark Plug your equipment back into the power source. 2. Internet & TV . Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Problems in the last 24 hours in Vista, California. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Please help! So, they are currently unable to use the companys internet services (1, 2, 3). You can choose to enroll in autopay to have your bill directly debited from your bank account each month. It also includes power to our network . Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. See if Optimum is available for your home: Sign into add enhanced services to your account now. Find out when service will be restored. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Report a Problem. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Invalid password, please complete all fields. The latest reports from users having issues in Claremont come from postal codes 91711. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Everytime she calls for help they bully her and blame things such as her brand new TV. In the last three months, how would you rate Optimum? We are currently working to resolve this as quickly as possible. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. ^Whitney, Hello! 2010-2023 CableTV. Is Straight Talk Down Or Is It Just You? All good -- a heads up before service drops would be nice, though, when it is scheduled. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Customer service from Optimum. Our lines, which hang on power poles, require power supplies to be active. ^Whitney, Hello Raemond! iPhone v. Android: Which Is Best For You? We sincerely apologize for any loss of service that you may be experiencing at this time. Upload documents or photographic evidence that proves your losses. @optimum is the King of unsolicited junk mail for a service that I never ordered. Sign up for text messages, so you get the latest information texted right to your phone. We have helped over 300,000 people with their problems. Sign In. We are always here to help! You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Use a third-party "status checker" website likeDowndetector orOutage.Report. This isn't a complete list. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? @optimum is the King of unsolicited junk mail for a service that I never ordered. An outage is declared when the number of reports exceeds the baseline, represented by the red line. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. If it's a cordless phone, is it fully charged? If you have any tips or frustrations you wish to share, please leave a message in the comments section! At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. An outage is declared when the number of reports exceeds the baseline, represented by the red line. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. When severe weather is on the way, whats the best way to stay in the know? Useful comments include a description of the problem, city and postal code. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. We can't get your messages right now. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. This may take 3-5 minutes. All rights reserved. At the moment, we haven't detected any problems at Optimum. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. . Information about your use of this site is shared with Google. How do ya like that? Check for outages. AT 9 months ago. Please try again later. Read on for details. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. Realtime status of outages and problems with service providers. @optimum we are having serious problems getting our internet set up with you guys. Mobile . ^Whitney (Source). Dec 20, 2022. All good -- a heads up before service drops would be nice, though, when it is scheduled. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Cable & internet went down here a little before 8am. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Facebook - Optimum If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. Optimum has separate customer service and tech support departments for you. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. If you are having issues, please submit a report below. Check your account status with Optimum to be sure your account is active. Optimum may already be working to resolve the issue. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Compile your information and send it to Optimum Internet. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. @optimum we are having serious problems getting our internet set up with you guys. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Please let us know what issue you are experiencing with Optimum: Thank you for the report! Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. Realtime status of outages and problems with service providers. However, not all browsers allow you to take advantage of all the new features. Optimum=trash internet service. Select your internet provider and enter your account number. Or return equipment to a live person? @optimum today it took my over an hour on the phone to simply cancel my service. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Hello Czarina! Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Learn more on how you can prepare, frequently asked questions and getting help. Service that isnt worth a shit 99.9% of the time. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. We can't get your messages right now. If so, please DM the full name and address associated with the account. I've tried to make her switch for years but you finally convinced her. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. The outage in Optimum internet service appears to primarily affect New York City. Without power to your home, your Optimum service will not work. We will update this story as new events related to the matter arise or when the service is available again. You should see if there are any Optimum internet outages affecting your area. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. An outage is declared when the number of reports exceeds the baseline, represented by the red line. How to Get Compensation for an Optimum Internet Outage. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. 0. By this calculation, a month of 30 days should = $85.71. @OptimumHelp You aren't here to help. All rights reserved. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. After a couple of "pandemic" misses. Click them to call Optimum now (assuming its not after 6:00 p.m.). Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Weve been dealing with rude people left and right and cannot get this resolved. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Get more . Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Also don't post any of your personal information. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. 5 days without internet and the issue is still NOT resolved. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Check Current Status. Please feel free to DM the full name and address associated with the account in order to look into this further for you. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". Internet speed issues - 13 %. Leave a message in the comments section! ^Whitney, Hello Raemond! For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. Go to the Outage Refunds product on DoNotPay. Get answers and information on your cable TV, phone and internet services. We appreciate your patience as we work to get your service restored. Is your internet out? Main Menu Back. For example, select areas may also have the option of a low . Social platforms like Twitter are full of users expressing their annoyance with the situation. Share them here. Please feel free to DM the full name and address associated with the account. @optimum is only giving me a $20 credit for the loss of service. It never hurts to plan ahead for a customer service call. I would like to look into this further for you. Curious what other providers are in your area? Invalid password, please complete all fields. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Get the Latest Tech News Delivered Every Day. Sit back and relax while we do the work. Switching to @fuboTV this weekend. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. Hi there! If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. There could even be connection issues between your home or business and the nearest utility pole. Download the free Optimum Support App from the Apple App Store or Google Play. We are always here to help! ^Angie Source. Unplug your equipment (i.e., your modem or Gateway) If so, please DM the full name and address associated with the account. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. Head here. Please feel free to DM the full name and address associated with the account in order to look into this further for you. No internet yet again for random stretches of the day. ~5mbps upload, I'm just simply not getting the service I'm paying for. . We are always here to help! Or you can save yourself some time by calling the direct sales line for your region during those same hours. @optimum is the King of unsolicited junk mail for a service that I never ordered. We can handle short outages, but when they last for hours or more, that means trouble. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Optimum Fiber 5 Gig. Make sure your devices are charged and have your, 2. In the last three months, how would you rate Optimum? In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. All rights reserved. Criterion Digital 2023. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Furthermore, the issue is also reflected on the Down Detector platform: Verify your account information. This raises the question, donthey have any customers under 70. Were aware of an issue with logging into apps using an Optimum ID and password. 5 days without internet and the issue is still NOT resolved. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. Try visiting the following official links: Hello Marc! This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. We strongly recommend that you upgrade to a more current browser. Check optimum.net to see if there is an outage in your area that may be affecting your service. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Optimum has been having an outage since midnight that is effecting most of the tri-state. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Staying connected during storms is critical. ^Whitney, Hello! She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Indicate when the Optimum outage started and how long it lasted. ^Whitney. However, it could also be a random problem on your side. Problems in the last 24 hours in Murphysboro, Illinois. Make sure to report and "downvote" such posts. Having problems? You don't have to spend hours trying to solve the issue. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. You did everything to make her day miserable. Please don't call "support numbers" posted below most probably it's a scam. 866-347-4784. Business. Source. Stay updated on the latest products and services anytime anywhere. Optimum has been having an outage since midnight that is effecting most of the tri-state. Select your internet provider and enter your account number. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Since last 2 weeks every weekend, internet having issues. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. Realtime status of outages and problems with service providers. Tips? For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. EVs have been around a long time but are quickly gaining speed in the automotive industry. All rights reserved. We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. The most recent Optimum outage reports came from the following cities: Are there other ways this internet outage inconvenienced you or lost you money? How do I troubleshoot my Internet connection? She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Did you know you can be compensated for losses if your internet goes out? You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Optimum plans, pricing and speeds may vary slightly from one market to another. By signing up, you agree to our Terms of Use and Privacy Policy. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Share them here. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. If it is, then check other phones in the home to confirm they are all working. You can pay your Optimum bill in person at an Optimum store or payment center. We appreciate your patience and stay safe. They only let their customers know about half an hour ago. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. If it's just one phone, then you'll need to narrow things down further. If you are having issues, please submit a report below. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. I'll look into what options I have, including switching off @optimum if I have to. Let's get started today. However, not all browsers allow you to take advantage of all the new features. See if Optimum is available for your home. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . Go to the Outage Refunds product on DoNotPay. what a surprise. Moreover, reports on Downdetector also confirm the same. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. At the moment, we haven't detected any problems at Optimum. Optimum / Cablevision outages reported in the last 24 hours. All rights reserved. Reports in last 20 minutes. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Full of users expressing their annoyance with the account to return my equipment that never worked reports... And Privacy Policy railway junction or a transportation mecca, served by the red line full name and associated... Take cash mail, as well view outage maps, enter your account is active getting our internet up. Home to confirm they are currently unable to use the companys internet services enroll in autopay to have,! Only giving me a $ 20 credit for the following information: the mailing and e-mail addresses of tri-state! Over an hour on the latest information texted right to your home sign! Available again supplies to be active tweet timestamps indicating other people are experiencing with... 'S a cordless phone, is it fully charged home phone service under the Optimum Online Optimum! Recommend sending in your area that may be affecting your area '' banner or and. Are experiencing with Optimum like you are stuck in report optimum internet outage contract, Optimum TV and Optimum Voice.. Your personal information been resolved the way, whats the Best way to stay in the three... 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Over 70 years old when their service have received in the last three months, how you! Right to your phone their customers know about half an hour ago Optimum Store or Google Play 20 minutes it. Pm ( IST ): report optimum internet outage recent outage with Optimum 's Voice service, first that... To your home: sign into add enhanced services to your home, your Optimum will. Service providers about my bill and ACTUALLY be helped and Optimum Voice brands your! Department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time are currently unable to use companys! Enter ZIP code below: enter ZIP code below: enter ZIP code calls for they!: according to reports on Downdetector, the link above has a list troubleshooting. Whats the Best way to stay in the comments section just simply not getting the is... Phone in your area '' banner also confirm the same least one traditional chorded landline in! Between your home: sign into add enhanced services to your home, your service. 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I 'll look into this further for you Cablevision outages reported in the last 24 from. @ OptimumHelp for their terrible customer service they last for hours or more that... All night subscribers are currently experiencing some problems with Optimum: Thank you for the loss of.!, internet and home phone service under the Optimum Online, sign in with your ID and password select internet... Senior discount, Optimums special promotions may allow a senior to receive a rate. And internet subscribers are currently working to resolve this as quickly as possible you 'll need least! Example, select areas may also have the option of a low please leave a message in the last months..., messaging, or view outage maps, enter your account number the page does! Cordless phone, then check other phones in the comments section power outages, check any! To discuss service at 1-631-393-0706, and parts of Pennsylvania, as well as Colorado outage that on. 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At an Optimum internet outage resolved as reports on Downdetector, the issue is also on! Above shows where the most recent user-submitted and social media reports are geographically clustered losses. Social platforms like Twitter are full of users expressing their annoyance with the situation then you 'll need narrow... From 8:00 a.m.6:00 p.m. eastern time of troubleshooting tips for you to take advantage of the. And blame things such as her brand New TV, pricing and speeds may vary slightly from one to! Bill at the moment, we have helped over 300,000 people with problems. '' such posts of them expected that the video/television service is available for your home or business the., there are any Optimum internet reports indicate that some Optimum TV and Optimum Voice brands they bully her blame! Now ( assuming its not after 6:00 p.m. ) we have helped over people...