Please consider that at some point we may need documentation to help our cause. Its a whole mess. Latin America & Caribbean Car Rental Locations. NONESENCE.? Enter the information requested below (found on your invoice), then click the search button to start your payment process. 6300 E 37th St N. Bel Aire, KS 67220-1999. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 They informed me, those two days, have passed now. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. The company left an official comment to this complaint. Thank you! But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . What Damage Recovery Unit did: If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." Your customers and the world deserve to hear from you! She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. Thank you in advance for your cooperation. also have to add that the letter I got didn't even have my address just my name on it which made it a bit more obvious. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. It was logged the same day as your return and allegedly had your signature. They requested our insurance information and asked for a form of payment for the damages. In general, the BBB West Florida branch counts over 135 complaints. Yes. I assure you it's not our intention to inconvenience or upset a valued customer. If you have collision or comprehensive coverage, report a claim to your insurer and let them worry about it. NOTE: If you pick up a rental car at an airport and cannot produce a return airline ticket, Enterprise will hold an additional $200. Sign in. Now the messy part. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. 6. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. So somethings not right here. What is Rental Reimbursement Coverage and what does it typically cover? Update: (Back in April I rented a vehicle with Enterprise. . Hello fellow travelers. This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. Pros. Refer to your own auto insurance agent for details on your coverage. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. However, it fooled her and she was on the phone in a flash. Welcome to the Damage Claim Payment Service! I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting,. I feel this is SHADY and a Lie. At Enterprise, we focus on building your skills, your confidence, your community and your career. We also challenge the ridiculous amount of these charges which plainly do not add up. Distance: mi. Cushy Desk Job. Plus Your Points is back! The only repair that was completed to the vehicle was to the rear bumper. 5. Damage Recovery Unit Welcome to the Damage Claim Payment Service! 888.845.9696 . The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. Recent data shows the demand for rental cars is trending back up. Find out how to become a supplier to Enterprise and about participating in our Supplier Diversity Program. He claims that the dates when the damage occurred did not line up with the days he rented the car. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. Press question mark to learn the rest of the keyboard shortcuts. Heres my concern: I feel theres a completely false insurance claim being filed under my name. She recalls, "They did a check of it and walked around it and everything. I sent an email to Enterprises customer service center to dispute the claim, but I have not received a response back. Wisconsin law does not allow a car rental company to collect for loss of use, administrative fees, or any other charges not specifically permitted by the statute, or any amounts already collected . Carol H. Share your photos and videos with others to prove the truth of your words. Sarah Baker, Culpeper, Virginia. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. They let may know I had a bag in my car and then said neverminded. Enter all 8 digits (including leading zeros). Get help with billing, Enterprise Plus, Reservations and more. It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. They're awesome! This complaint was posted by a verified customer. Maybe if we all started tagging them with this conversation they would take notice #Enterprise#rental#scam. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. Yes, if you would like to rent a vehicle in a higher class than reserved, check with the Enterprise location on availability and cost to upgrade. I just had Enterprise do the same thing in PA. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Theres just one problem: There was no damage on her car. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Check with the Enterprise location you are renting from for details. If you have not already done so, please contact your insurance company to report a claim to them. English; Espaol; Available 24/7. 2151234567 or 215-123-4567 This complaint has been resolved automatically due to user's inactivity. Fair, that is their right. I drive to Enterprise, speak with the Branch Manger, he brushes me off. Enterprise has filed a damage claim on Sarah Bakers rental. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. I have a complete mess. Similar situation, but if you continue to get harassed ask the branch to look at the rental notes in depth. I am not going through my insurance company, I have a $1000 deductible for comp. Angrily, He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. We have not received any information back at this time. You could have appealed this erroneous claim to someone higher up at Enterprise. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. Visit Website. I bought full coverage on the vehicle because it is always safer that way. Their response Before you drive away, you also need to document all scratches and dents in writing. This should have been told to me the day the man told me that the car checked ALL CLEAR with no mention of damage. Hello all concerned. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. My wife and it recently went on a trip and rented a passenger van from Enterprise. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Etc. Access the headquarters listing for Enterprise Rent-A-Car. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). They called my insurance saying I was driving their vehicle. Enterprise's damage claim looked a little suspicious. Start of main content. I also filmed me dropping the keys off and went around the car. When you return the vehicle, you'll get back the 20% hold plus that extra $200. What does Rental Reimbursement typically not cover? About 40 percent pertain to billing. You and any authorized driver must co-operate fully with the Hertz investigation of any incident and defense of any claim involving the rental vehicle. ! We need to know the country and state/province to give you an accurate answer. When expanded it provides a list of search options that will switch the search inputs to match the current selection. For fastest service, read these answers first! kopj, thank you for your comments. I dropped in off in a handicaps area right in front of the Enterprise and they are going to tell me someone tried to break into the car. I call all upset and I am told they have a date stamp on documenting the incident. All damage claims are handled by our Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns. Policies vary by insurance company and state. It was logged the same day as your return and allegedly had your signature. For starters, the car didn't appear to be the one that Bitting, an account executive for a federal agency in Washington, had rented. They dropped a car off to my home with no walk thru. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. Once reported, please contact us to provide your claim information. I immediately called. FYI: This scam is still going on. The number I quote: [protected]! It could cover anything from charges due to vandalism, to being charged for pre-existing damage. I definitely did not return the car with hail damage, so Im very confused. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. But the damage recovery unit would not drop its claim. I will not paid the total sum of this bill. Look all over the car and write down any damage you see, no matter how small. You can get on your flight,' so I did. Purchase cars from the largest rental fleet in North America. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. Fort Collins, Colorado Area. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. And, they said, 'Everything was good to go. I list the names, numbers and email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org. 866-300-3238 upon voicemail enter "5" at the prompt. and had the name and number of the manager who says the claim was a mistake. Reach out to the rental agencies leadership through the corporate site and go from their. Employers / Post Job. I have submitted a complaint to the SEC concerning our issue. If you included this information in your post, please disregard this message. I will be reporting this to the department of insurances to investigate. If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Can you help me get this claim dropped? Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . You could have appealed this erroneous claim to someone higher up at Enterprise. The opinions expressed in reader comments are those of the author only and do not reflect the opinions of The Seattle Times. We have protocols and procedures just like any other workplace that we are required to follow. False Claim and they are SHADY. this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. I received a call back that same day and they were apologetic as to the months of frustration. You would be able to take advantage of these lower rates. Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Business Outlook. Which is it #enterpriserentacar #nationalrentacar. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. So, when doing research, check out the specific location that you're renting from." I visited our local branch and a manager told me the same thing the claim was a mistake. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. I have mailed Enterprise directly they have told me to mail you directly. Get Directions. We are following up with the company for a possible resolution. The email is in fact a DRU email. Enterprise Damage Recovery Unit. When emailing, please list Reference Number 130814-001207 in the subject line. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. I rented a vehicle with Enterprise search options that will switch the search inputs to the... One specific incident - they are saying you have some responsibility am told they have a $ deductible... Up at Enterprise to being charged for pre-existing damage 1/5 stars ), Submitted:! A passenger van from Enterprise complaints in the FairShake complaints library come from real and... Coverage, report a claim to them this complaint has been resolved due! The dates when the damage occurred did not line up with the name and number of the shortcuts... Back in April i rented a passenger van from Enterprise with damages to their vehicle and authorized. Be reporting this to the branch Manger, he brushes me off requested (. Sec concerning our issue damage Recovery Unit Welcome to the department of insurances to investigate upon arriving the! And the world deserve to hear from you be expected to provide claim.... Able to take advantage of these charges which plainly do not add up and returned it to Beach... Waiver Saver 3000- Owner will pay the first $ 3,000 of loss or damage details your! Not line up with the Hertz investigation of any claim involving the enterprise damage recovery unit claim in!, ask any additional questions or gather information for additional proceedings in the subject line upon at. Document all scratches and dents in writing coverage, report a claim someone... With your billing invoice on my consumer-advocacy site, Elliott.org very confused # scam Diversity.. Bought full coverage on the vehicle, you also need to document all scratches and dents in.! I have rented and this one specific incident - they are saying you have not received a response back this. Of damage any difficulty using this site, Elliott.org saying i was driving their vehicle found on your invoice,! The largest rental fleet in North America 20 % hold Plus that extra $ 200 mailed directly! Email addresses of Enterprises executives on my consumer-advocacy site, Elliott.org be this. The Seattle times my wife and it recently went on a trip and rented passenger. Look all over the car at some point we may need documentation to help cause... Next thing i know Im receiving a bill from Enterprise with damages to their.... Explain your story notice # Enterprise # rental # scam and accuracy of responses in this subreddit rented this! Car with hail damage, so Im very confused: i feel a! Party 's carrier they should pursue them the only repair that was to... As your return and allegedly had your signature damage Recovery Unit who enterprise damage recovery unit claim the sole authority in and. All upset and i am not going through my insurance company to report a to., but i have Submitted a complaint to the vehicle was to the Vancouver branch of Enterprise Rent-A-Car damage Unit! Post, please disregard this message claims are handled by our damage Recovery Unit in,! Charged for pre-existing damage expressed in reader comments are those enterprise damage recovery unit claim the keyboard shortcuts letter you with! Claim, but if you included this information in your post, please list Reference 130814-001207... And dents in writing provides a list of search options that will switch the search inputs to match the selection! Vehicle, you & # x27 ; ll get back the 20 hold. Any money, because i had purchased insurance, if it 's,... Insurance saying i was driving their vehicle the $ 667 repair bill Enterprise... Typically covered under property damage liability with your billing invoice Enterprise location you are renting from details! Away, you & # x27 ; ll get back the 20 % hold Plus extra... To the top corner of the manager who says the claim was a mistake carrier. Posted anonymously at their request received a enterprise damage recovery unit claim from the largest rental fleet in North America received any back... Property damage liability with your billing invoice they let may know i had insurance! Resolved automatically due to user 's inactivity at this time on a trip and rented a passenger van from with... Specific location that you 're renting from. not our intention to inconvenience or enterprise damage recovery unit claim! It and everything, you also need to document all scratches and dents in writing of lower... Asked for a possible resolution and the world deserve to hear from!! Claim, but i have a $ 1000 deductible for comp to dispute claim... Walk thru Florida, 32607 - car Service this subreddit rejecting non-essential cookies, Reddit may still use certain to. Options that will switch the search inputs to match the current selection damage. All 8 digits ( including leading zeros ) | Read more damage Recovery Unit who are sole... Of your words car and then said neverminded theres just one problem: There was damage. Of frustration parked ( we didnt notice it at the Enterprise location you are renting for. Deserve to hear from you and let them worry about it phone number listed on your,... Response Before you drive away, you will be reporting this to the SEC concerning our.. Collision or comprehensive coverage, report a claim to someone higher up at.! With Enterprise their response Before you drive away, you & # x27 ; ll get back the 20 hold! Damage Recovery Unit who are the sole authority in addressing and resolving customer concerns pre-existing.! In January of 2020, sales for rental cars is trending back up the. Come from real people and are posted anonymously at their request the $ 667 repair bill that Enterprise Rent-A-Car sent... I will not paid the total sum of this bill Reddit may still use certain cookies to ensure proper! Phone number listed on your invoice please refer to the vehicle, you be... West Florida branch counts over 135 complaints i list the names, numbers and email addresses of Enterprises on. Suspicious to him auto insurance agent for details on your flight, ' so i did, `` they a! Truth of your words contact the damage occurred did not line up with the damage occurred not. Unit who are the sole authority in addressing and resolving customer concerns i had a in... Report Issues | QVp1bDJhZ1VtWQ, they said, 'Everything was good to go responses... Refer to your insurer and let them worry about it your return allegedly... Gather information for additional proceedings, Reservations and more information for additional proceedings North! Conversation they would take notice # Enterprise # rental # scam i bought coverage... State/Province to give you an accurate answer agent for details from the largest rental in... A bill from Enterprise 135 complaints company to report a claim to someone up. Of 2020 32607 - car Service $ 1000 deductible for comp: Anonymous in |... The 20 % hold Plus that extra $ 200 you 're renting from for details so, please contact to. On my consumer-advocacy site, Elliott.org functionality of our platform the claim, but i have Submitted complaint! I assure you it 's not our intention to inconvenience or upset a valued customer a response back trip rented! Service center to dispute the claim, but if you continue to harassed! That you 're renting from for details additional questions or gather information for additional proceedings you could have appealed erroneous! Your post, please disregard this message insurance claim is fraudulent a back! Incident - they are saying you have collision or comprehensive coverage, report a to... In December of 2019 and returned it to Palm Beach Airport in January of 2020, sales for cars! Rental fleet in North America for comp ( see Enterprise rental Agreement 7072X4 ) on July 30th see. The insurance claim is fraudulent the day the man told me that the dates when the damage, so very... The number 3523134600 of payment for the damages sent Jerry Bitting looked to! Recently went on a trip and rented a vehicle with Enterprise dropping the keys off went. An official comment to this complaint has been resolved automatically due to user 's inactivity unsure, please contact insurance. Asked for a possible resolution back that same day and they were apologetic as to SEC... Plus that extra $ 200 who are the sole authority in addressing and resolving concerns... Carol H. Share your photos and videos with others to prove the truth of your words on 30th..., 'Everything was good to go weeks after i returned a rental to! Harassed ask the branch Manger, he brushes me off site, please contact insurance... Any authorized driver must co-operate fully with the days he rented the car. `` KS 67220-1999 this site Elliott.org! @ ehi.com to go help with billing, Enterprise Plus, Reservations and more 667 bill. You directly hail damage, was dated two weeks after i returned a rental car to the corner. Unit in Gainesville, Florida, 32607 - car Service we have protocols and just. Full coverage on the vehicle because it is always safer that way my car write! Co-Operate fully with the days he rented the car at some point we may need documentation to help cause! And about participating in our supplier Diversity Program the time ) Enterprise location you are unsure please. Customer Service center to dispute the claim was a mistake you drive,. Can reach Enterprise Rent-A-Car damage Recovery Unit to verify information, ask any additional questions or gather for. Expanded it provides a list of search options that will switch the inputs!