On a personal level, these would be the things I wish to achieve in my life. Heres a visual example of what an experiment and its results can look like. Posted 1:12:12 AM. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. We might also collaborate with the market research team, depending on the nature of the questions. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. I was promoted to Associate General Manager, then General Manager for Los Angeles, and transitioned to my current role when we began building our specialized teams. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. Andy holds a BS in Computer Science from Stanford University, where he met fellow co-founders Tony Xu and Stanley Tang and the concept for DoorDash was born. Ex-Facebook, Uber, Microsoft, and strategy consulting. + Read More. Will be grateful! The breakdown of each cost is shown on the checkout screen. Stories and lessons from DoorDash Design team. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. From creating an online store for direct ordering, pickup and delivery, to powering white-label delivery fulfillment, we know that by introducing more merchants to the services we offer, we can support how they do business and help enrich neighborhoods all over the world. How efficient is a given Dasher, and are we paying them accordingly? Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. 22 17 Related Topics When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. Were curious too. Im also looking forward to launching Calgary; adding a new city is always exciting. Working on this team, Ive learned to embrace change; it happens quickly here because we have to be responsive to the marketplace. Weve made an effort to increase diversity at DoorDash, and were seeing the results. So one challenge Strategy and Ops faces is deciding how to spend where it matters most. Contribution Profit (CP) is around 58% of GOV for the following years. Being a leader at DoorDash means empowering the people on your team to be successful.. I invest a significant amount of my time into my team since my success is their success. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. . There are many other occasions where collaboration can happen. They can name all the rock star Dashers and bestselling merchants. You can best reach me on LinkedIn. Check out open roles or email Katie Frank at katief@doordash.com. Interview Questions Behavioral: How would you handle working with cross functional partners? higher GOV on a per order basis, as families spend more with more mouths to feed. GrubHub itself started in 2004. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. Its not something you generally see at bigger, established firms that are more set in their ways. The hypotheses and plans S&O came up with can come from multiple sources gut, personal experiences, research, behavioral data, etc. From there, DoorDash also provides education for merchants, e.g. They decompose my hypotheses to identify the optimal research techniques to derive statistically significant results. Clearly, DoorDash is over-indexing on data capabilities in their organization. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. It makes people order more. Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. Im excited because I see us making progress on all three fronts in the next year. Data makes the DoorDash local logistics platform more intelligent and efficient with every order. Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. Show benefits by country: United States Organization is key, and I need to be able to focus on a specific issue rather than getting dizzy from the whole picture. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. More deliveries per hour worked, better experience, less loss. DoorDash also values experimentation. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. Its a huge competitive data moat. Doordash Interview Questions with Answer Examples. They can also help fill the sales role in a newer region that doesnt yet have its own team. Are we adding new customers and, more importantly, are those customers coming back? DoorDash interlocked its operating model with their technology platform, making execution driven by data the key drivers that propelled DoorDash from 17% to 50% marketshare between January 2018 and October 2020. Requires multiple case studies and a take home assessment. Launching is an investment. Can someone else please DM me as well! If this were a play, I would say we just finished act one this year. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. How big is the problem? For me, the partnership between Strategy & Operations and research works best when research is closely plugged into the day-to-day efforts of the organization. , regardless of the quality of the food. If a merchant does not design its menu correctly, customers wont be as attracted to their online offerings and will not buy as often. Im also teaching them to be leaders themselves. Sign in to save Manager, Merchant Services Strategy & Operations at DoorDash. Click the link in the email we sent to to verify your email address and activate your job alert. Visit the Career Advice Hub to see tips on interviewing and resume writing. 1. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. My goal is to put the pieces in place for the market to scale up naturally after I move on. Were all thirsty for new business and deeply invested in the companys success. So you need to be willing to try various solutions, with urgency and without fear. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. signed a deal with a national retailer, BevMo. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. CNBC: Can you tell me more about the early DoorDash days? Customers stick around for at least 3 years, with spend growing to 1.6x, Analytics teams instrument each transaction to collect data that helps answer basic questions about the business. For example, What channel did a customer sign-up with, in response to which ad?, what type of phone do they use?, or what type of credit card do they use to pay?. Its rarely the same. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. That said, DoorDash makes a great effort to accommodate our personal lives. Free interview details posted anonymously by DoorDash interview candidates. All with excellent data engineering teams. UberEats started in 2014, leveraging Ubers existing network of drivers and its the deep pockets. With Year 2, the Cohorts start generating somewhere between 5% (Cohort 2017) and 8% (Cohort 2016) of Gross Profit as % of Marketplace GOV. About. In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. At DoorDash, data is what drives the " Get 1% better every day " goal. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? Its essential that we check in with each other along the way, to make sure we dont pour money and time into a product that we wont be able to use in the field. But here, its welcomed. DoorDash has productized data into a real-time prediction service called Sybil. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. This estimate is based upon 2 DoorDash Manager, Strategy & Operations salary report (s) provided by employees or estimated based upon statistical methods. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. "We can't really speed up [the. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. This role has the remit of shaping our Drive restaurants . There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. I can provide detailed insights. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. while also balancing the dynamics of a three-sided marketplace. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. This also means that we've been able to create more economic opportunities for merchants and Dashers. How can we solve it? If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. Why some customers abandoned the shopping cart know the experience of customers who tried it and. Doordash for the Senior Manger, Strategy & amp ; Operations role good analytics teams that! 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