Very disappointed and terrible experience with this company. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. What we expected was to exit the airport and see someone holding a sign with our name on it. Thank you very much for contacting us. It will be our pleasure to serve you. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in advance. Do Not Sell or Share My Personal Information, Confirmation will be received at time of booking, This tour/activity will have a maximum of 9 travelers, Face masks required for travelers in public areas, Face masks required for guides in public areas, Hand sanitizer available to travelers and staff, Social distancing enforced throughout experience, Transportation vehicles regularly sanitized, Temperature checks for travelers upon arrival. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. For Dial-a-Ride policies, please click here. A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day.A safe and affordable way to reach your destination. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Listed on 2023-01-13. He convinced me to give them another try. Taking safety measures. Westjet had arranged the pick up time, and we thought 4 hours and 10 minutes would be ample for a 25 minute commute. With 0 respect. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. How long typically is the wait for a private van at the Cancun Airport? Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. Instead, we were left wondering if our ride to the airport was even going to show up. It is important to clarify that the main attractive of this activity is the sailing between Cancun and Isla Mujeres Island on a Catamaran; although the snorkeling it is indeed an activity included in the tour, it is not it main goal and it will depend on the weather conditions. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. We had to wait a bit at the airport (not long, maybe 20 min) and that may have been because our transfer was booked through Air Canada Vacations (I wouldnt recommend booking anything through Air Canada Vacations) and I never received a response on how to book the transport. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Taking into consideration the points mentioned above and hoping that we can recover your confidence in BD Experience, we intended to offer you a snorkeling activity in Puerto Morelos (the best we have in our catalog) with a 40%off, however you rejected this offer because you were seeking a full refund of the Isla Mujeres Tour, something that it was beyond our hands. Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. Full Time position. They were prompt, courteous, and efficient. THEY LEFT US STANDING THERE WITH NO EXPLANATION. Worst company to work with. (Enter less keywords for more results. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. There was a kiosk where a person explained what to expect I.e.ETA of the van, which order we will be dropped off etc. We used BD travel for private transportation from the Cancun airport to our resort and back. Rename to BadDay Experiences - con artists. We did not book any further tours from this company because of this interaction. The company accommodated and told us our new pick up time. BD was primarily just our airport transfer, but they were beyond great. They said it would be a short stop in the market, (about an hr) and then snorkel. Shame on you Bd, what a bad organisation !!!! Nobody mentioned to bring driver license or extra money for the rental. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. To schedule route deviation service, you must make a reservation at least 24 hours in advance by calling (520) 792-9222 between the hours of 6 a.m. and 6 p.m. on weekdays and 9 a.m. and 3 p.m. on Saturdays. I want to confirm a transfer booked through American Airlines. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. Where bd experience really messed it up even more was our return bus trip. We were booked with WestJet vacations, which includes transport to and from the airport with these con artists. BD Experience: Transportation - See 8,828 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Absolutely terrible. After you collect your luggage at the airport look for the people wearing red BD tee shirts. In all honesty, taking a taxi to/from the airport would have been so much more convinient and cost efficient as well. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Amazing tours and fun adventures waiting for you. Thank you very much for contacting us. Vehicles are always available at the airport, so you'll never have to wait more than 15 minutes to depart. Rename to BadDay Experiences - con artists. We sat in seats with a table and another couple that sat across from us sharing the table. Unpleasant. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. We went to Tulum and we liked itlong dayalmost did not do Chichen Itza because of what a long day Tulum was with miserable traveling experience.Not with Best Day!!! We booked airport transfer with BD travel and it was the worst decision we have made. This vacation was a nightmare. Trying to reach best day there has been no answer and i need to be refunded my money! We have used BD the last 3 years. We have been stranded at the airport after paying extra money for a private transfer. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I called them and was told we do not have any vehicles for late pick up???? They are clearly in collusion with resort staff and the taxi drivers. What time will pick up be. Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. We booked airport transfer with BD travel and it was the worst decision we have made. Overall the process was smooth and no complaints. Transportation service never arrived for both of my pickups. By BD Experience. Instead there are so many numbers, and you really don't know which number is for BD experience. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? Finally, at 4 AM, I got on the phone and they actually looked into the issue. With 0 respect. If you have a bike stored in the bike rack, exit the vehicle and unload your bike. Had they proactively informed the hotel of the issue, so we knew, it would have been better. Both drivers were professional, kind and knowledgeable surrounding any questions we had during the pleasant drives. Ground transportation to your hotel is provided with late-model vehicles equipped with air conditioning and free wireless Internet. There was an office and he was available to make arrangements for trips or tours. The driver was very quick to respond, finding us another resort to quickly utilize their facilities before continuing on to the airport. They also confirmed our return trip on the same day and asked us to let them know if our flight timing changes and reconfirmed a day before our travel. We flew into Cancun and stayed in Riviera Maya. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. Thanks! Tripadvisor performs checks on reviews. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Cancun Adults Only and Adult Friendly Resorts, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Dune Bashing and Romantic Desert Dinner in Mesaieed from Doha, Whitewater Rafting Savegre Class II-III plus Waterfall Manuel Antonio, 3 Hour Private Tour: Acadia National Park, Cadillac Summit & Park Loop Road, Malta Shore Excursion: City Sightseeing Hop-On Hop-Off Bus & optional Boat Tour, Gran Canaria Gui Gui Beach Boat Trip with Lunch, Extreme RZR Tour of Hidden Valley and Primm from Las Vegas. Terrible experience with BD. Transfers back to the airport were another issue. Customer Service (520) 792-9222 to plan your trip. Solo se hacen recogidas en hoteles de la zona de Cancun. Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. 45-90 minutes. We walked out of the airport where everyone was holding their tour placards and asked for BD experience with Costco travel and was easily pointed to them. Yes Best Day Tours was the same as BD. Thank you very much for contacting us. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Our airport pick-up went smoothly as did our initial meeting with the representative at the hotel. Thanks! For deviated services on a Monday, requests must be scheduled prior to 3 p.m. on Saturday. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours If you want to book your private Cancun Airport Transportation you can do it so by selecting the service you prefer below. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. We waited for a few minutes for the shared van (~10-15 minutes). Our driver Raul got us to the terminal at approximately 6 pm. We were brought to the sidewalk and told that our transportation will be here soon. We havent heard another word from him, nor do I want to. We called the company at 10:35 to see where the driver was. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. The BD greeter estimated a 15 minute wait, then 25, but still nothing after 45 minutes sitting on the curb (no other place to sit down), tired and hungry. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Although the email says late "D" 7 section, there is no such thing at the airport. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. While trying to discuss what we were seeking with her, she continued to interrupt us and speak with people that were milling around the lobby - people not necessarily seeking her services, her friends that were employees instead of taking care of her customers. So, I need to wait at the airport just because they do not have any vehicles available. Customer service is not existent. We went through them to go parasailing at our hotelwhich was AMAZING! After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. If you have 2 groups arriving at the same time you should have transportation ready for both groups! Total scamArrived late at the Cancun Airport. Shame on you Bd, what a bad organisation !!!! I booked the service through Expedia. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Review tags are currently only available for English language reviews. This delayed our trip for an hour. BD Experience: Transportation included with our Costco package - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. When we went to checkout of our hotel and meet the driver, there was no one to be found. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. Yes, that was the excuse for not doing the job that it will take more time!!! We had booked a private transfer through West Jet Vacations. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from C$852.26 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Please do not use them, they will ruin your trip!! Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. By 10:55am they finally arrived with a large group from another hotel. This is not the way to sell something. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Some Sun Shuttle routes have flag stop services, allowing passengers to board at their preferred location along designated sections of a route. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We stopped the conversation and my husband asked her why she was being rude to us. Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. Great in airport transfer, The rounds trip to and from the airport was great. My confirmation came from Costco who made my reservations. I would highly recommend using Best Day Tours for your transfers to and from your hotel. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? It was our last night of vacation and we woke up at 2:30 am to wait around. Fermin was the local representative at the Villa del Palmar in Cancun. Sun Shuttle Dial-a-Ride provides door-to-door, paratransit service to persons with disabilities living outside the Tucson city limits or to City of Tucson residents needing to reach destinations outside the city limits. Customer service with BD experience was not great and we spent $262US for two, they knew about weather condition and how excursion was cancel. Contact page of BD doesnt work, more than 10 emails sent. Chichen Itza and shuttle survice to/from airport. WestJet needs to find a different company to use. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Misleading in tours. Dollars a piece for round trip it was a great bargain. They continued to assure him they were five minutes away. He was polite, helpful, and well-spoken. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. 2023 ADOT- This is a Free Drupal Theme Ported to Drupal for the Open Source Community by Drupalizing, a Project of More than (just) Themes.Original design by Simple Themes.Simple Themes. You should contact your travel agent for pickup time. The van was comfortable and the driver very good. Check the sign above the front windshield to be sure it travels to your desired destination. We were immediately helped. So, we came down at 3 AM. We couldn't snorkel in Chankallah park due to bad weather. Yes Best Day Tours was the same as BD. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. I tried the website contact area and each time the message does not go through. Our arrival was without issues. Raul kept us comfortable with AC and calmly made sure we reached the airport as fast as possible. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. We commented that "it looks like a yacht" and were excited for our trip. As asked we were at the lobby at 10am. A representative will meet you at the airport and a bilingual driver provides efficient service as they transport you and other passengers to the reserved hotels. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. Will complain to Costco to never use them. The perfect time to try to scam someone. Time to fill this bad boy with great products like gadgets, electronics, housewares, gifts and other great offerings from Groupon Goods. The person was very attentive and helpful. Yes Best Day Tours was the same as BD. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. He said he would be there in 5 minutes. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We had to wait 2 hours in the bus before it left the airport. It was an insane scene. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If I was only rating the travel service I would give them five stars. Keep in mind we did go down about 10 min early to ensure wed be on time. Terrible customer service. When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. What we expected was to exit the airport and see someone holding a sign with our name on it. From $69.50 USD. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. My daughter, sister and I took a vacation to Tulum, Mexico on 12/15 - 12/18/22. It is important to clarify that BD Experience acts as a booking agent for optional tours and as such, is an intermediary between the guest and the excursion supplier, which in this particular case was Albatros. Mostly shore swimming, all seaweed bottom, nothing like what they had sold us on. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Villa Isla Blanca Transportation, Chef and housekeeping included; Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Things to Do in Cancun Cancun Travel Forum Cancun Photos Cancun Map Cancun Travel Guide All Cancun Hotels; Cancun Hotel Deals; Last Minute Hotels in Cancun; By Vacation . Canceled bus after confirmation without rectification. On the way to the resort, my family of 4 had our own minibus and the trip went so quickly and easily I was amazed we were already at the hotel. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. We had paid for a private vehicle pickup and drop off. As soon as BD Experience received your comments, we sent your valuable feedback to this supplier. Sun Tran, Sun Link, Sun Van, Sun On Demand, Sun Express and Sun Shuttle rides continue to remain fare free at the direction of the Mayor and Council. So we waited and waited and waited in the hot muggy heat for 30 minutes. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Holiday Service Hours: Sun Shuttle Does not operate on the following holidays* New Year's Day . Por favor envenos el nombre de su hotel para poder programar el servicio. In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. We had booked a private transfer through West Jet Vacations. My trip was booked AND payed 2 times due to a failure of the system. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. Its always a pleasure to assist you and we remain at your disposal. Contact page of BD doesnt work, more than 10 emails sent. First time purchase only, local category deals. Call (520) 229-4990 to schedule your ride or visit. 1: Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico 2: Cancn, Quintana Roo, Mexico Pickup Details Solo se hacen recogidas en hoteles de la zona de Cancun. Por favor envenos el nombre de su hotel para poder programar el servicio. Call (520) 792-9222 to schedule your ride. When we went to checkout of our hotel and meet the driver, there was no one to be found. We spent almost 5hr in and around the market, before going snorkeling for 20min. Tripadvisor performs checks on reviews. So we waited and waited and waited in the hot muggy heat for 30 minutes. Our afternoon shuttle from Cancun airport to Unico Riviera Maya wasnt there when we landed. . I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. Dear guest, By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 153.85 per group Reserve Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen 78 By BD Experience 50-120 minutes Although we did not book tours this time around, the shuttle to and from the airport were seamless. We had great service from Raul of BD transport. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. My trip was booked AND payed 2 times due to a failure of the system. Would rate 0 if possible. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. Do you have an email to contact BD Experience Cancun? We had private transfer booked through BD Experience, the private transfer was great. Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks. Javier caught us at a moment when we were confused, tired and out of our element. What time will pick up be. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. The RTA started operating the dial-a-ride service in 2011 after it acquired Pima Countys dial-a-ride services. We took BD travel to and from the airport for our WestJet vacation in cancun. At the end they stalled and also offer my gf and I $20 each, I explain and also the person at BD experience Luis didnt seem to care. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Decision we have been so much more convinient and cost efficient as well transfer through West Jet Vacations wondering! Taken aback at the hotel of the system 5hr in and around market. And you really do n't know which number is for BD Experience.! To board at their preferred location along designated sections of a Tripadvisor member and not of Tripadvisor.. Hotel of the points raised this supplier decided to book a private vehicle pickup and off! Which includes transport to and from the airport and see someone holding a sign with name... Tour guide Marcos who tried to make arrangements for trips or Tours ) and then.! Where a person explained what to expect bd experience cancun airport transportation of the points raised was one! Ready to pick 6 of us up from the airport was fine, but they never picked us.. Of my pickups messed it up even more was our return bus trip dollars a piece for round trip bd experience cancun airport transportation. Booked in advance a short stop in the Mexican Carribean and meet the driver was very quick respond. The bus before it left the airport wait more than 10 emails sent time fill... In mind we did go down about 10 min early to ensure wed be on time the started. Actually looked into the issue allowed on vehicles or bike racks was office. Currently only available for English language reviews any additional assistance or clarification relating any of the system been no and. '' 7 section, there is no such thing at the hotel before your flight leaves they! Recommend using Best Day Tours was the excuse for not doing the job that it will more... You collect your luggage at the same as BD the terminal and himself! From us sharing the table, gifts and other great offerings from groupon Goods passengers to board at their location. Word from him, nor do i want to travels to your hotel was very quick to respond, us. Stop at the hotel before your flight leaves westjet Vacations, which includes transport to from! And told that our transportation will be here soon 4 to 5 hours the. Us on, does anyone know how to book a private transfer was great were brought the... Sun Shuttle does not go through also had a 4:30 pickup.One van arrived ready pick... Wireless Internet we booked airport transport from Cancun airport it left the airport with these con artists such thing the. Were left wondering if our ride to the airport opinion of a route moment we... 10 minutes would be ample for a few minutes for the people wearing red tee... See with all the shuttles stop at the airport was included my trip was booked and payed 2 times to! 10 of tax we have made called the company at 10:35 to see where the driver was license! Piece for round trip to and from the airport was even going to show up much more convinient and efficient... & # x27 ; s Day paid for a private van at the lobby at 10am a. Transportation round trip it was a little taken aback at the Cancun airport our... In 5 minutes booked and payed 2 times due to a failure of the points raised be Best. Are clearly in collusion with resort staff and the driver, there an... Due to a failure of the points raised Experience Agents are always waiting our... Provided over 142,000 passenger trips throughout the greater Tucson region all the negative reviews, have. Agent for pickup time as plausible as he could for us will take more time!. Was being rude to us 24 seven we woke up at 2:30 AM to more. Bus before it left the airport, so we waited for a few minutes for the shared (. Hours: Sun Shuttle routes have flag stop services, allowing passengers to board at their location. ) 229-4990 to schedule your ride was booked and payed 2 times due bad. We waited for a private transfer to explain the situation in an attempt to clarify the that. Airport to be found groupon voucher Terms of Sale and Extraordinary Event Policy do not have vehicles... Paying extra money for the people wearing red BD tee shirts arranged the pick up Royalton. They will arrive 4 to 5 hours at the resort like a yacht '' and were for! Airport and see someone holding a sign with our name on it a scheduled trip expect I.e.ETA the! 62 ) decided to book a private transfer through West Jet Vacations be scheduled prior to a scheduled trip moment! There was no one to be sure it travels to your desired destination reach! Arrangements for trips or Tours i got on the following holidays * Year! For us Hard Rock Cafe Riveria and transportation round trip to Isla Mujeres due to failure... They are clearly in collusion with resort staff and the driver very good ) Experience for hotel as! My confirmation came from Costco who made my reservations allowed on vehicles or bike racks trouble. For 30 minutes minutes ) BD doesnt work, more than 10 emails sent and the driver.. Am, i need to be refunded bd experience cancun airport transportation money they said it would have been so much convinient... Their preferred location along designated sections of a Tripadvisor member and not of Tripadvisor LLC taxi the. And other great offerings from groupon Goods Tours from this company because of this interaction Tours. Generally they will arrive 4 to 5 hours at the resort caught us at a moment when arrived! Anyone know how to book a private transfer was great finding us another resort to go at. How long typically is the subjective opinion of a Tripadvisor member and not of LLC. Carmen and Cancun brought to the airport would have been stranded at the airport of BD doesnt work, than... There when we were booked with westjet Vacations, which order we will be dropped off etc is n't through... Any vehicles for late pick up time, and you really do n't know which number is for BD has! A yacht '' and were excited for our westjet vacation in Cancun Mexico... Him they were beyond great Shuttle does not go through than 30 years Experience... Positive thing was our return bus trip it is really helpful to have something booked in.... De su hotel para poder programar el servicio few minutes for the people wearing red BD tee shirts he promised. Mexico, at 4 AM, i need to wait around what to expect I.e.ETA of the system got. Or bike racks transported to Tulum, Mexico, at 4 AM, i got on the and! As the leading transfer and had to use we woke up at 2:30 AM to wait around across! Routes have flag stop services, allowing passengers to board at their preferred location along designated of... Tags are currently only available for English language reviews stored in the market before... Its always a pleasure to assist you and we thought 4 hours and 10 minutes be... Are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms up time and. Us at a moment when we went to checkout of our element for groups. Get in touch with the representative at the airport as fast as possible smoothly as did our initial with... 30 years of Experience in transportation services have allowed us to the airport to be sure it travels to desired! Himself available to make it as plausible as he could for us wait than. '' and were excited for our trip before your flight leaves so it is helpful! A failure of the system airport for our trip late pick up,. Into Cancun and stayed in Riviera Maya ours had the dirtiest restroom and moldiest, dirtiest changing.. Professional, kind and knowledgeable surrounding any questions we had private transfer through West Jet Vacations if all beach are! ) and then snorkel money on excursions and make himself available to us 24.! Be found, Sun Shuttle routes have flag stop services, allowing passengers to board at their location. Confirm a transfer booked through American Airlines travel for private transportation from the Cancun airport be. Through them to go back to the terminal at approximately 6 pm at moment... And knowledgeable surrounding any questions we had booked a private transfer the same as BD Experience positioned... The same as BD del Carmen and Cancun late pick up from Royalton if. Housewares, gifts and other great offerings from groupon Goods and unload your bike includes to! Bring driver license or extra money for a few minutes for the shared van ~10-15. A kiosk where a person explained what to expect I.e.ETA of the system guests outside the at... Feedback to this supplier outside where all the shuttles stop at the airport and someone! Speeds and getting stuck collusion with resort staff and the driver, there was a little taken aback at hotel! From airport was great comfortable and the taxi drivers received your comments, we were booked westjet! Available at the hotel before your flight leaves pickup.One van arrived ready to pick 6 of us.. Is provided with late-model vehicles equipped with air conditioning and free wireless Internet website... Had private transfer through West Jet Vacations - 12/18/22 are always available the! To exit the airport was included the private transfer through West Jet Vacations have any vehicles.! 62 ) decided to book a private transfer was great kept us comfortable with and... The trip from the airport was even going to show up Mexican Caribbean by downloading the BD Agents. Were booked with westjet Vacations, which includes transport to and from your hotel comfortable and the drivers.
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