How can this be fixed? To resolve this issue, please do the following: Use a supported standard browser such as Google Chrome or Firefox to log into Brightspace. Easy migration: use the Opera assistant to transfer exiting data, such as bookmarks, passwords, etc. When LockDown Browser is required on a test in a Classic course site, the text "- Requires Respondus LockDown Browser" is added to the end of the test name. 350 million people use Opera daily, a fully-fledged navigation experience that comes with various built-in packages, enhanced resource consumption and great design. Opera also offers a lot of security and privacy protection features and will alert users of phishing or malware attacks. If you have not started the exam, close the browser and address the security pop-up windows. If you experience problems with the Lockdown browser, visit Respondus Technical support, Knowledgebase: Respondus LockDown Brower > Student Support FAQ for more information. AZ Index The Problems & Solutions section notes common issues that occur and what you can do to solve them. In most cases, the problematic settings are on the computer itself. If your course is a blueprint copy of a master class, the owner of the master course needs to check the Lockdown Browser settings. If youre an instructor teaching an online course, check out our picks for the best online course-making software. Turning off Real-time protection should allow users to install LockDown Browser without any issues. Click Continue to LockDown Browser. You deserve a better browser! Contact ITS at 618-650-5500 if you do encounter problems. Community members from around the world. Lockdown Browser Error: Course (OK), Exam (UNKNOWN). Step 5. You deserve a better browser! Turning off the virus protection is then the logical choice to unlock the page in the LockDown Browser. On the "Security" tab, ensure that your settings are not higher than "Medium". Optimize resource usage: your RAM memory is used more efficiently than in other browsers, Enhanced privacy: free and unlimited VPN integrated, No ads: built-in Ad Blocker speeds up loading of pages and protects against data-mining, Gaming friendly: Opera GX is the first and best browser for gaming. If the LockDown Browser stops responding before you start an exam or if you see a blank page that fills the computer screen, this could be due to security windows that have popped up behind the LockDown browser. UHD is home to a public art collection that highlights diversity, history and culture. Note: If you show a "Getting Started" Video page, click the box "Don't show this page again" and click the button "Continue to Lockdown Browser" This page will not show up the next time you access the Lockdown Browser Dashboard. DO NOT CHANGE, REMOVE, OR GIVE OUT THIS PASSWORD. UHD Directory. Respondus LockDown Browser is a custom browser that locks down the testing environment within Canvas. Heidi Redmond Contact Technology Services ASAP. Note: To avoid getting "kicked out" of a test before you've finished, DO NOT use a wireless Internet connection - connect via an Ethernet (hard-wired) connection if at all possible before starting the test! If the instructor does the above steps, but the error persists for you, the following are potential causes for the error: 1) The error is often caused by accessing the exam through a "reminder" entry in a toolbar or calendar. If you have over 40,000 students, you may be required to contact them to provide a special price. Check the version of the LockDown Browser you use. Easy migration: use the Opera assistant to transfer exiting data, such as bookmarks, passwords, etc. Its also advised to use Ethernet over a Wi-Fi connection as its likely to slow down or fluctuate when using the browser. Site Development: Digital Strategies (Division of Communications) What is Respondus Lockdown Browser? When a course if copied and it contains a quiz set up to use Lockdown Browser, the instructor needs to click the Lockdown Browser course navigation at least once to trigger a set up within Lockdown Browser for that course. If this is the first time you are accessing LockDown browser, you will be asked to Authorize the application. Solution(s): Ask your instructor to go to the "Lockdown Browser Dashboard" for this course and check the settings for this exam.". Lockdown Browser is a locked browser for taking quizzes in Elearning. Try to access the exam in the LockDown Browser. A test with a common LockDown Browser error will have an error message and fix it button in the LockDown Browser column. For Windows users, go to the control panel and select "Network and Internet." Once there, click on "Internet Options". Most LockDown Browser problems can be fixed by going to the LockDown Browser Dashboard. When an assessment is started, students are locked out of these functions until they submit their exam for grading. Access the . After logging in, go to the quiz in Brightspace. For Windows users, go to control panel and select "Network and Internet." Once there, click on "Internet Options". They will have . This will give you time to correct any problems before taking the actual test. How can I fix the LockDown Browser not working error? If this is the first time the instructor is using Lockdown Browser with Canvas quizzes, log into Canvas, click on the Lockdown Browser button and look for fix it next to the quiz title. Troubleshooting Lockdown Browser. ALEKS is the most effective adaptive learning program. Not associated with Microsoft. Lockdown is a separate browser that is used to access the test - it locks students into the test screen and prohibits printing, accessing other areas on the internet, and screen sharing. A Student is about to take a test and they get the following message on their computer. Both the Windows edition and the Mac edition of the browser are based on Chromium, Google's open source framework. The LockDown Browser has many features that ensure exam cheating doesnt through. When the LockDown Browser is enabled, students are prevented from opening additional tabs, accessing other applications on their computer, and taking specific actions while on the quiz (e.g. Locate and select the Help Center button on the LockDown Browser toolbar. * The instructor should open the LockDown Browser Dashboard tool for the course and ensure no errors appear for the exam in question. On the "Security" tab, ensure that your settings are not higher than "Medium". The browser blocks other applications so students cannot switch to another browser while taking an exam. go to the content area and/or folder within the course that contains the original link to the test. Click LockDown Browser in your course navigation. Close all other programs before launching the Lockdown Browser. Houston, TX 77002, Mission and Vision Respondus LockDown Browser is a custom web browser that is used to access quizzes in Canvas. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. When accessing a test through LockDown Browser the system will default to the Blackboard 1 server (Fall & Spring Courses). Fix them with this tool: If the advices above haven't solved your issue, your PC may experience deeper Windows problems. Solved: Hello. - Exam title indicates a webcam must be used, but the course is unknown to our system. We recommend using Opera browser. If the Respondus LockDown Browser is not working, that problem may be caused by your antivirus or other installed software. 3. 10 Best Online Games on Google Chrome 2022, Fix: You Exceeded Your Current Quota Error on ChatGPT, Top PDF Editor Chrome Extensions [Edit, Fill & Sign Online], Another Operation on Google Chrome Is in Progress: 6 Fixes, the best interactive training module software to host your online courses, webcam is not working on the Lockdown browser. The first thing to do is to ask your instructor to "open the LockDown Browser Dashboard for the course". LockDown Browser: Top 10 Facts LockDown Browser is a web browser application developed by Atomic Learning, Inc. Run the executable file and perform a clean installation of the browser. Of course, the MGH Institute Helpdesk is here to support you with your exams as well. You must present your school ID and face when the browser launches to log in. My webcam has open access authorization for all apps, and I've double-checked this. Security software or an "anti-malware" program with very high settings might falsely detect LockDown Browsers as malware such as a virus, Trojan or parasite. Exit the pre-exam webcam check and select the i icon or Globe icon from the LockDown Browser toolbar. Your security software, such as a third-party antivirus might be interfering with the browsers functionality. "e-mail , Hardware", Faculty and Staff Tools for Collaboration. Please do the following steps one at a time and afterwards verify if the problem persists. It records the students webcam, which the teacher reviews after the exams are over. Locate the title of the test and to the far right of the title, under the LockDown Browser Settings heading, check if 'Error' appears in red text. Once you do this try launching the browser again as instructed by your professor If your browser freezes during the quiz: Respondus releases different versions of the LockDown Browser occasionally. Mac Users unable to launch LockDown Browser: Browse to System Preferences/ Security/ Privacy/ then Accessibility From there click the Unlock option at the bottom and then "+" to add the "Lockdown Browser" app to the list. It's important for you to access the exam by first navigating to the course and then going to the appropriate test area or content area. Let us know in the comments. Analytics, Browser is not compatible with respondus lockdown browser, Respondus detects wrong version of Chromeinoperable, API return for Quiz assignment not correctly showing LockDown Browser config, Respondus Lockdown Browser + students accessing and submitting an "Excel" file. When preparing to take a quiz, you must let the page fully load before you click on the Take the Quiz button (or Take the Quiz Again button, if your professor has allowed multiple attempts). Manager of Canvas Support Services, Tammy Barclay Houston, TX 77002 Solution(s): Ask your instructor to go to the LockDown Browser Dashboard for this course and check the settings for this exam. Basic Information. Help us improve this article with your feedback. You may also need to remove Google Chrome, by . LockDown Browser gives instructors peace of mind when administering exams with the knowledge that the integrity of the online test is protected. We are working with Respondus to resolve the issue as soon as possible. Ask your Mastery questions and get help from 1.5 million + Accessibility information. In case you are one of those who had trouble downloading it, find out what to do if you cant install the LockDown browser. You can have two versions of LockDown Browser installed on your device. Run the Webcam Check and, if necessary, resolve any issues. The fix: If the instructor copied quizzes/content into their current courses, they need to double check the Lockdown Browser settings for correct setup. There should be a "Launch Lockdown Browser" button. It's not uncommon for an instructor to forget to do that, or if they are new to using the tool might just assume it's going to work when they copy the course. Click the orange "Continue to LockDown Browser" button in the lower right. In the case of the below example, the spinner is indicating the page has not yet finished loading. There is another possibility that your current default browser is blocking the download of LockDown Browser for some reason, such as a corrupted browser cache or cookies. Guiding you with how-to advice, news and tips to upgrade your tech life. LockDown Browser: "Yikes! Here is a common error we are hearing that faculty are encountering in Canvas Quizzes when the Lockdown Browser is applied and the solutions to help resolve them: Student attempts to take the quiz and sees the following error: Error: Unable to continue-exam title indicates a webcam must be used, but the course is unknown to our system (source). https://download.respondus.com/lockdown/download.php?id=947241074, https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/579/25/blank-screen-during-exam, https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/274/18/lockdown-browser-appears-as-malware-or-a-virus, https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/195/25/update-server-is-not-supplying-information-or-the-connection-to-update-server-is-blocked, https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/576/25/you-must-close-ssinvitationagent-in-a-mac, https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/425/26/mac-webcam-not-detected, https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/470/26/webcam-blocked, https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/483/0/canvas---course-ok-exam-unknown. 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