It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. It was absolutely terrifying. Enjoy reading our tips and recommendations. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Did you find it helpful? Source. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. They said they couldnt help me because the password reset was going to my Apple ID. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. Receive a full refund of your purchase 2. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Reddit and its partners use cookies and similar technologies to provide you with a better experience. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. The buyer can't just cancel the ticket willy-nilly, either. Told me I am not getting paid. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Unsubscribe at any time. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. This is ridiculous. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Am I going to be charged? Sorry but that's how it is. Huh! Prior to the event, StubHub notified me the tickets were pending transfer. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. There are many more honest services out there. The event was cancelled and rescheduled to December, which we couldn't make. I asked them to help me transfer my tickets since I want to sell them. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Do I have any reasonable like to stand on? The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. StubHub contacted me and told me I needed to get scan reports from the . Buyer claimed I never sent the ticket. Combined with viagogo, we now span 90+ countries around the world. I have hockey season seats and sometimes list tickets. To them, comparable means not even close! There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. They are only offering vouchers for future use instead of a cash refund. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. It says it right in the email of the RESPONSE REQUIRED email. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. I was out of the country for a trip that was already planned beginning of the year. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Was this answer helpful? Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. StubHub is an eBay company that began selling and reselling event tickets in 2000. Sorry we couldn't be helpful. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Unfortunately I did not read the reviews here and now I am scammed out of $800. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. I spoke to them and they said nothing they can do. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. Instead of giving me a refund, they gave me a coupon. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. Is there a way out of this. From everything weve seen, the StubHub customer support is quite thin, to say the least. Its location on this page may change next time you visit. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. *I paid over $*** for these two tickets. Sit back and relax while we do the work. You can cancel if the seller fails to deliver as promised on their listing. StubHub charged me $840 cancellation fee. Lindsay is the author of this solution article. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Simple and easy: Buy and sell tickets in only a few taps 2. that's more than 100% of the listing. Portugal. That simply means the tickets were not used. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. Fan rewards: I read the user agreement, and nowhere in there do they use the word cancelled. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. In other words, when it can be too late to get a refund. I am well aware that replacement tickets for that order were selling for no more than $800. The seller would net $85.". The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. You will enter your community username and new password and done! Seating Area: 104. Ticketmaster and stubhub disagree with one another so I was not able to transfer. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Yes DoNotPay doesnt care about that. Check out the table below to see the best alternatives to StubHub. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. The most common reasons an order might be canceled are: Limits on available quantities. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No. The cancelled ticket resulted in a charge of $680. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. I never received notification and Stubhub wanted to charge me $282. Hi guys. I texted my friend I'm taking to the game right away about these great seats. I have an $800 ticket tied up and I cant access my account. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Lesson learned and next time don't list on multiple sites. I posted my other listing, and waited for them to sell. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Requested password reset. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. We purchased tickets on December 29, 2022 for the Broadway show Six. Yes . To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). The clause is designed to protect both buyers and sellers. Sorry we couldn't be helpful. This department has no phone nor email? Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. *After attempting to contact customer several times from different . She says she called and chatted online with StubHub . Thank you! The event was canceled and Stubhub changed the guarantee. Stub Hub already has the original purchase amount! They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Wuld be 24 hours before I hear anything back. New comments cannot be posted and votes cannot be cast. Spent hours getting this sorted on three different calls. For barcode delivery, some payment will come within 24 h. StubHub Reviews 2013-2022. Check the emails. They did not have or offer any replacement tickets. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. Any com. For obvious reasons, this isnt usually a satisfying compensation. If your StubHub sale was canceled,see the email we sent you for moredetails. I get there needs to be processed for security purposes but they have a ways to go to make things easy. Doesn't matter that the sales happened close together. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. How do I know I can trust these reviews about StubHub? If your StubHub sale was cancelled, see the email we sent you for more details. Check your recording. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. I NEVER authorized my card to be charged without my permission. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. This failed too. For more information, please see our I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. They cost $4,970 (4,100). Well start sending you the news you need delivered straight to you. So my tickets were listed for $275 a piece, and there were two of them. Cookie Notice The seller made a typo on the listing. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Lesson learned. Ask the Community Contact Support If you still can't find any orders or didn't buy tickets from StubHub, please contact us. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Call toll-free from the U.S. or Canada, or chat online with support. We do still love going to events and want buying tickets online to be easy and safe. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. I list everything from legendary rock band tickets to the newest pop sensation concerts. 3, it lays out the ramifications of what they call a dropped sale. The fault lies with you alone. Cookie Notice The process is clunky and very frustrating. But again, here it is January 9, 2023 and still no refund. I find that extremely hard to believe. Unfortunately, you're out of luck since you had the dreaded double-sale. At this point I feel Im in trouble. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. Just log into your DoNotPay account using any. So Stub Hub would get double the money if a seller cancels? The money has already been paid to Stubhub but i have no tickets. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. It's automatic when you cancel now. Customer service all the way to your seat, 2000-2022 StubHub. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Cookie Notice By clicking 'Buy now,' you complete the order. Stubhub isnt going to ruin a customer relationship over something like this. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. That is SCAMMING. From everything weve seen, the StubHub customer support is quite thin, to say the least. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? The agent was not able to help me with a password reset. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Doesn't matter that it was an unintentional human mistake. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. As a musical artist, I would never want to be involved with them. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. Yes No Still Need Help? A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. FanProtect Guarantee: After the switch, you will enter the email address you use to access the community in order to reset your password. Check your multitude of notes! Sign up to receive our free weekly newsletter. Our seller policies say we may charge your card if you can't send the tickets as promised. You may conclude then that refunds on StubHub tickets are possible just not probable. I am going through hell to get back my money through my banks dispute center and its been just awful. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. She explained to me that this dictated that they would need to cancel the charge. US and Canada 1.866.788.2482 Toll free. The company prides itself on being a Fan-to-Fan service. We are changing the way you register and sign-in to the StubHub Community. Called customer support. It is possible to request a refund on a purchased StubHub ticket manually. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. The tickets were to be sent to [] So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Sorry we couldn't be helpful. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. All Rights Reserved. First time 2 hours 45 mins. I reset the email to be use. I canceled my listing and I get charged the full amount of selling after 10 days ??? They did within a few hours. If you feel like StubHub cheated you, you could take action against them. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. With only these four steps, your refund request is faxed. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. I cant afford this right now. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. Very difficult to believe. Use of this website signifies your agreement to our. So I called customer service. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. 24/7 customer support: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Unsubscribe easily. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. All Rights Reserved. A link has directed you to this review. There was nobody to get a hold of at StubHub (great strategy on their part). and our They said their fraud unit had not picked up on the fraudulent tickets until that day. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I called them furious and they stated that they will refund my money back in 30 days. You have just learned a valuable and expensive lesson. StubHub ticket sellers are charged a 15% fee. Answer (1 of 5): Yes you can. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. Poor customer service is the biggest pet peeve to DoNotPay. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. Confirming transfers on their email link never works. Pretty frustrating. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. All Rights Reserved. I had tickets that sold on a different platform without me knowing. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. We found and bought tickets several weeks before the event. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. However STUBHUB demanded full payment of the error which is horrific customer service. MAB, they definitely charged him that. For more information, please see our Incurring a charge. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. I have been dealing with Stubhub . 0 Likes . StubHub clearly does not! The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. I feel this is just a cash grab for Stub Hub. Privacy Policy. You were confused as you had never received. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Use of this website signifies your agreement to our. Hurry up and access DoNotPay from any web browser to check out everything we offer. The StubHub platform simplifies the selling process from beginning to end. I informed them that I was only selling tickets tonight one of the event. Go to 'My tickets' then Orders in each one to see if you bought tickets. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. StubHub's return policy is called the "FanProtect Guarantee". DoNotPay can be by your side during the process and help you sue any company in small claims court. I never saw a refund nor a refund receipt. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Privacy Policy. And let's face it, that's the most important part. Yes The highest chances you have of being granted your refund is if you let DoNotPay request it for you. The guy was horrible and kept saying he understands my problem etc. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. I have a feeling this is not going to turn out good. Theyre now telling me i will be charged 100% of the ticket price! We were on the 50 yard line and offered 10 yard line. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. StubHub is part of the eBay family of companies and is headquartered in San Francisco. No. Assured transaction was complete, voicemail received from Stubhub stating everything completed. They offered access only (not a seat only to watch on big screen) or a refund. No. Shame on StubHub for conducting their business this way. The clause is designed to protect both buyers and sellers. 05-07-2021 07:39 PM 0 Reply Perhaps Its Time to Switch to Something Other Than StubHub. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. Sells Music & Sports Tickets. Ticketmaster is a Scam. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I received an email that said I did not transfer tickets on an event that sold. What?!?! Okay. The cancelled ticket resulted in a charge of $680. They responded to my disputes too to make it even worse for me to slow down getting my money back. POINTS & MILES. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. Please do not send original documents as we cannot take responsibility for them. We never received our tickets. and take advantage of this neat service whenever you need it. and our which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . Find more information about authorization holds. Eventually he said he is doing me a favor and got the $282 waived. I contacted Stubhub at least 6-7 times. Mobile app: I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. The tickets were never delivered by the seller via email nor phone. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one.
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