Let's recap the last 3+ years. I'm literally sitting 8 ft from my front door. While they are always unintentional and often unpreventable, delivery exceptions are still a point of frustration for customers and must be dealt with carefully. If I get screwed over then I will file a complaint with Consumer and Corporate Affairs and the Crown. Read more. I made sure I informed the tracing agent by the name of Tammy that I have a video doorbell installed and that no delivery was made on April 21st. It was also a small package about a pound in weight. 1-800-845-6136 for persons with hearing . Most of the provincial consumer protection laws are very similar but, in this case, Alberta law applies because that's whereHovakimyanlives. OP I feel for you, all the drivers of these courier companies have 50-75 packages to deliver in 1 day to different addresses, they just throw the packages at a door or give it to anyone at the address that stretches his hands out. Read all posts written by Kristina Lopienski, Copyright ShipBob, Inc. All Rights Reserved. Through our technology, there are several measures you can take to prevent and handle delivery exceptions with ease. People receive notifications or calls regarding a Purolator tracking app and a delivery. Find out how we combat fake reviews. By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. The computer has the right address; everybody has the right address, but the folks here are too lazy to change the label on the package. I hate Purolator. I guess thats what you get dealing with a Government Crown Corporation. This is the second time this has happened. Similarly, if the label contains an incorrect address (undeliverable, unrecognized to carriers, incomplete, etc. I ended spending over an hour on the phone with Purolator trying to locate the package as there was not tracking number on the form. Like I said and I think it was ignored. I ran. That said FedEx are much better imo (except when their shitty US customs flag our laptops for no reason). Any other delivery service I deal with Ive never had an issue with. When the Purolator truck got there, the delivery person came up to the property and was halfway to the door with only the slip in hand before they saw the person tending to their garden. So that proves that they lied. We're sorry you had a negative experience with us. Your shipment can be traced at: (tracking page).If you have any further inquiries regarding your package status, we recommend contacting the shipping carrier directly. If the Purolator delivered to the wrong person or to the next building, (it happened to me once and my building security went to that building to recover my package) you will receive your package soon or later. If there's anything we can help you with, please email us directly. We will have this reported to the depots management. Some packages travel through multiple carriers; check your mailbox or wherever else Submit a complaint and get your issue resolved. so i ordered a package and its being delivered by purolator but the estimated delivery date was yesterday may 31st and now it says estimated delivery date unavailable. They were supposed to pick it up and deliver it to my place by Friday of last week and it still hasn't been picked up. Purolator - ridiculous policies - or incompetent employees? The Amazon parcel was worth around 50 dollars but this parcel is worth over 300 dollars so I have a lot more to lose. Purolator charges so much money to send a Package But their delivery person can't wait 2 minutes or can not call your number. I have no issues with their service. have your package. The FedEx website cites external factors such as weather or even a flat tire being the cause of most delays. People who pay to use this shipping company should be refunded every damn time! After that I would never intentially order anything being delivered by Purolator. No door knocking, no calls they come silently leave a note and ask customers to pick their packages from the nearest location. Purolator has continued to remain entirely unreliable. Mac Mini 2023 - M2 - $669 education discount. IOW Ill have to go pick it up at their office since they literally *never* come to my door #Lazy. He says he'd like to see the government do more than pass legislation to protect consumers by giving the consumer protection departments more power to fight on behalf of buyers. If there's anything we can help you with, please email us directly. Contacting the carrier and the customer are your first steps in case you receive a delivery exception. He says, generally, if sellers fail to deliver the product within 30 days of the specified delivery date, the consumer has a right to cancel and get a refund. Purolator says delivered Friday I don't have it - Answered by a verified Tech Support Specialist. Jan. 9, 2023 - 11:47 a.m. Purolator Shipping label createdThu. If you have a lost package or it's damaged, we'll investigate. Was told it would arrive yesterday, had difficulty delivering to PO Box, so changed address and was told it would be here today. . would never like to send or receive a package with them. Find a missing package showing as "Delivered", Using Track to find who signed for a package, A Delivery Notice Card was left when I was home, Automatic tracking and delivery notifications, what happens to a package or mail item thats addressed incorrectly or missing information, Start an investigation into a missing package. To expedite the processing time, we suggest submitting your claim through our Virtual Assistant. We're sorry you had a negative experience with us. I'm waiting for a reply from purolator. purolator delivered at reception. I dont know why they used purolator this times. The 40003 Speedlight Electronic Drum Kit was shipped in two boxes. Packages may be delayed if they require a signature . I did contact their support 2 weeks ago and have had an open case since then to trace it, but there hasnt been any update. and that $200 parcel was never resolved and I didn't get a refund so even a signature doesn't help! I was home at the time. Do you even ask them if they are trying to reach us? They keep going to the same non-existent address. USPS, customers to manage their orders and keep an eye on, delivery exceptions as shipment exceptions, and since DHL is primarily an international carrier, oftentimes a delay is due to customs. I have a no signature required sticker on my front door. Those cases can end up in small claims court, requiring time and money on the part of the buyer which maynot be worth pursuing except for very expensive purchases. [Amazon.ca] FedEx is something I rarely see, but I ordered a car part from Auto Ricambi that came the next day from the US, so that impressed me a lot. Could you please email us your tracking number? The first was before Christmas 2016. It's sad that the standard canada post is more reliable than this company. Follow@CBCGoPublicon Twitter. and that $200 parcel was never resolved and I didn't get a refund so even a signature doesn't help! If there's anything we can help you with, please email us directly. We deliver packages and mail items as addressed and will make every attempt to correct any addressing issues. This is our final point of delivery. Hope it helps. I have a video doorbell that records all visits to the house and motion and no delivery was made on April 21st at 10:10 am so I'd like to see if your company is going to try to lie and state the GPS shows the truck was at my house and that the delivery driver delivered the parcel even though no one was at my home on that date. It was a bed frame , are you guys finding it heavy pick or whatTerrible service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. find it, do the following: If there's still no sign of the package contact the carrier using the details on the That is pure laziness, or you missed my package on your route list and don't want to fess up, Ugghhh!! This company is so old school and is what we call snail mail now. In Vardan Hovakimyan's case, it took the music student more than a year to save up for a pricey electronic drum set but only a week to be told it was lost in shipping and he was on the hook for the $1,800 it cost. FedEx Sunday deliveries again. I would like to know which are my options if purolator replies negatively? Hello Navjot, thank you for taking the time to write this review. Comments on this story are moderated according to our Submission Guidelines. Purolator Delivery Pro makes package delivery easy. As online shopping becomes more and more popular, delivery services like Canada Post and Purolator mustbe getting even busier. We'll look into this for you. Hi Chris, thank you for taking the time to write this review. They finally admitted they are just backed up. I can guarantee if I have a purolator delivery it will be late. Unfortunately the Purolator folks in Ottawa dont know how to redirect a package. Kristina is the Director of Marketing Communications at ShipBob, where she writes various articles, case studies, and other resources to help ecommerce brands grow their business. Thank you, Vanessa // Social Media Coordinator // Customer Care Team // Purolator Inc. // E-mail: customer.care@purolator.com // Follow us on Twitter : http://twitter.com/purolatorhelp // Visit us on: www.Purolator.com. We'll look into this for you. The company left an official comment to this complaint. Orders that come back to ShipBob because of a failed delivery will appear under the Processing tab with the status of Delivery Exception. Sometimes a delivery exception is just a proactive notice that your package may be delayed for a variety of reasons (like inclement weather), but it shows up on time anyway. But they correctly state that just because there is a delivery exception, it does not mean the shipment will actually arrive late. Purolator is the worst. Tracking the history and the description says Delayed due to current pandemic disruption which I can understand, but its almost been a whole month now. Hazelwood says the company is looking into the relevant laws to see how they apply to his business. Unacceptable service. The customer service ppl are horrible to deal with and never any help. That was. Lets talk about delivery exceptions and how they affect ecommerce shipping. Could you please email us your tracking number? I have no way of con. According to the Purolator website, there are multiple ways you can schedule your orders for pickup by a Purolator courier. Details. No problem I knew that going in. I have a buisness to run and this company takes to long and is causing trouble with their old outdated ways. And purolator says delivered but no package delivery exceptions and how they affect ecommerce shipping are you finding... 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Order anything being delivered by Purolator official comment to this complaint orders for pickup by a Purolator app... You with, please email us directly was a bed frame, are you guys finding it heavy or... Hello Navjot, thank you for taking the time to write this review expedite the processing time, we #! The FedEx website cites external factors such as weather or even a flat tire being the cause of most.. Sticker on my front door parcel was worth around 50 dollars but this parcel is worth over 300 so. S damaged, we suggest submitting your claim through our technology, there are ways. Says the company left an official comment to this complaint never * come to my door Lazy... For no reason ) said and I did n't get a refund so a. Virtual Assistant # x27 ; s damaged, we suggest submitting your claim through our technology there! Ca n't wait 2 minutes or can not call your number 're sorry you a. Even ask them if they are trying to reach us the 40003 Speedlight Electronic Drum Kit was in! 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