In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. We had the worst quarter in the history of McDonalds in the second quarter of last year. Pivot to lunch, I always get the fries. In his previous role, John wasManaging Director of McDonald'sSpainfor two years, delivering aperiod ofexceptional results. As Chief Financial Officer, Ian oversees McDonalds accounting, internal audit, treasury, tax, global franchising, global business services and investor relations functions, and as a member of McDonalds senior leadership team, he works to position McDonalds for long-term enduring success. Chris is a proud alumnus of both Duke University and Harvard Business School. He lives in Chicago, IL, with his wife and two kids. He also reimagined the Foundations global strategy towards advancing a more sustainable food system through new partnerships and investments to alleviate hunger, provide access to safe water, and drive economic empowerment. Signup for our newsletter to get notified about our next ride. When something in the public discourse is relevant to who we are as McDonalds, and frankly where we would be expected to say something, we should lend our voice. Prior to PepsiCo, Jon spent the majority of his career at Disney/ABC, traveling the world as the Executive Producer on some of the most influential news programs, including World News Tonight and This Week, winning numerous Emmy Awards for groundbreaking coverage. In this role, she has led several strategic initiatives; from the Future of Work - inclusive of the COVID-19 response and return to office for corporate staff to an HR Transformation to modernize service delivery and improve the employee experience. Prior to becoming CEO, Chris served as President of McDonald's USA, leading the business operations of approximately 14,000 McDonald's restaurants throughout the United States. As President and CEO of McDonalds, Chris leads the millions of dedicated McFamily members who help create delicious, feel-good moments for everyone. So I wanted, right from the start, to emphasize and refresh the core values that define who we are as a company. Chris Kempczinski was enjoying a quiet moment at his home in Chicago last autumn when he received a call from Chair of the Board of McDonalds Corporation, Rick Hernandez. The adjustments were making are a series of small changes that add up to one big difference our customers really notice. When I came to McDonalds, that was probably one of the biggest risks for me. When you had a leader that acted in a way that was incongruous with those values, it raised a question: Are we as good as we say we are? That led to the feed and foster community idea, because I did feel like thats a place that we have a very credible ability to make a difference. The List 2022 honoree Chris Kempczinski answers 20 Questions, Meet The List of People Shaping Retails Future 2022, Introducing The Visionary 2022: Target CEO Brian Cornell, 10 go-to-market strategies move forward in NRF Foundation scholarship competition, The List of People Shaping Retails Future 2022, NRF Foundation Next Generation Scholarship. Gonda leads a team across corporate and U.S. communications, media relations, crisis communications and brand communications. Emilee holds a bachelors degree from Fort Hays State University in Business Administration & Management, with focus in Leadership Studies and earned her masters in business administration from Kansas State University. Join us in New York City and be a part of the story of how retail builds extraordinary careers. Jo started his McDonald's career as an intern in finance in Belgium in 1992. Notably, as EVP, Chief Information Officer and Global Business Services at Cardinal Health, Brian completed one of the largest SAP implementations in the industry, to drive value throughout the company. The more delivery locations you have, and each of our restaurants is a delivery location, the better you can make that experience. You are leaving McDonalds to visit a site not hosted by McDonalds. Its kind of amazing. Our franchisees were under significant financial stress; there was a lot of anxiety. Jenny earned her BS/MS in Earth Systems from Stanford University and her MBA from the Yale School of Management. And at the time of Mr. Kempczinskis one-year anniversary in early November, McDonalds stock had spiked even above the year-earlier price when he took over as CEO. Most recently, Ian served as President, International, overseeing International Operated Markets (IOM) all wholly-owned markets outside of the U.S. and International Developmental Licensed (IDL) markets the more than 80 markets in which McDonalds has licensed its franchising rights to strategic partners. She is passionate about accelerating growth through marketing with creative, future-led, consumer and data-driven insights. We expect to roll out our loyalty program, called MyMcDonalds Rewards, in the US later this year and in all our major markets over the next couple of years. Jo holds a Master ofScience in Applied Economics -EhsalBrussels,and is fluent in Dutch, French and English. Executive Vice President and Chief Customer Officer. 5 things you need to know. You are leaving McDonalds to visit a site not hosted by McDonalds. Nothing about Mr. Kempczinskis ascent surprised Greg Kelly, a Senior Partner at McKinsey & Company and a friend of Mr. Kempczinskis dating back to university. While overseeing these 29 European markets and their more than 1,750 restaurants, Jo established a new structure and team for the European organization, resulting in consistently strong sales results. "The kinds of people who come to our company are those who try to surpass the last guy," he said. When I started my career, 30 years ago, marketing was typically well develop a campaign and run it for a full year, then well think about it again in a year. But now were in an always-on marketing environment, driven largely by social media. He was responsible for 6,000 McDonalds restaurants across China, Hong Kong, Italy, Netherlands, Poland, Russia, South Korea, Spain, and Switzerland. Ukraine News. Weve seen our customer service scores go up across the globe. Paul Pomroy was appointed Corporate Senior Vice President, International Operated Markets in November 2021, and oversees 12 markets, including Italy and Spain, encompassing more than 3,500 restaurants. In this role, Ian delivered sustained business momentum, improved customer trust, and grew share across the market segment through a strong focus on the Accelerating the Arches growth strategy, including digital, delivery and restaurant modernization initiatives. When COVID-19 struck, the first thing that we wanted to do was put some immediate liquidity into the system. Subscribed to {PRACTICE_NAME} email alerts. Something went wrong. As it turned out, the strong emphasis on our core values in early 2020 really hit home and helped us address the challenges we faced when COVID-19 came along. But this year has definitely been a team effort, and Ive certainly been fortunate in that I have a very experienced team around me. Where weve launched it, in markets like Canada and Australia, weve seen great success with meaningful lifts in both sales and traffic, and were excited about what it can do in the rest of the world as well. No US state or city has been hit harder by COVID-19 than New Yorkwhich, as of June 21st, had seen 388,000 confirmed cases and nearly 31,000 deaths. (19972000), Serves as a trustee of Ronald McDonald House Charities, Eats McDonalds food five days a week; favorite menu items are Filet-O-Fish and the Vanilla Cone. Chris Kempczinski: The single most important thing I have to do as CEO is ensure that our brand continues to be relevant. We strive to provide individuals with disabilities equal access to our website. In this role, he worked closely with our business leaders and franchisees to identify innovative new ideas and best practices to accelerate system growth. In those 60 minutes, he reminded us all of the responsibility we have to deliver on McDonalds greater purpose., It was a belief in Mr. Kempczinski that led Heidi Capozzi, Chief People Officer, to join the company in April this year. Since joining McDonalds in 2017, Morgan has been the driving force behind some of the Brands most inspired marketing campaigns. What are some of your boldest predictions for McDonalds over the next ten years? She serves as Vice Chair on the board of Ronald McDonald House Charities of Chicagoland & Northwest Indiana and is an Executive Committee member. By Philip Delves Broughton '&l='+l:'';j.async=true;j.src= The whole world was in crisis mode, but Chriss calm demeanor and thoughtful approach ensured that as a team we could implement the swiftest operational transformation in our history to protect restaurant. But then you do have the flexibility locally to add items that you think appeal to local tastes. At each turn, Brian successfully modernized technology systems, built new capabilities, and elevated the role of digital in building relationships with customers to drive growth. The onion flavor gets sort of seared into the beef. The biggest decision that I was most proud of, that was also most critical, was not trying to make all the decisions here at headquarters, but pushing those decisions out into the markets, while giving our leaders in the restaurants who were closest to the situation the flexibility to make the decisions. She also advises both the Board of Directors and CEO. CIO Fletcher Previn and his team compressed 10 years of strategy into 10 weeks of execution, reports Philip Delves Broughton. Desiree serves on the Board of Directors for DICKS Sporting Goods, Inc. and as a Director for The Partnership, Inc., whose mission is to ensure the economic competitiveness of the Boston area by attracting, retaining and convening professionals of color. It wasnt obvious where that complexity was, but now that weve discovered it, were committed to keeping our business simple. Our purpose is to feed and foster communities, now more than ever. You know what a good Quarter Pounder should taste like. Chris joined McDonald's in 2015 as Executive Vice President, Strategy, Business Development and Innovation. The National Diversity Council named Reggie to the Top 50 Chief Diversity Officer list in 2020, and to the Top 100 Chief Diversity Officer list in 2021. Whether youre the CEO or youre working a fry station, if you fail to live up to the values, then you cant stay in the system. I didnt think that we had contemporized our approach to marketing. His next novel, 'BEAUTIFUL SHINING PEOPLE', is coming in 2023, Fast Company & Inc 2023 Mansueto Ventures, LLC, Who is Chris Kempczinski, McDonalds new CEO? Through trying that product, you get a sense of how the kitchens running. Were going to make decisions with the long-term in mind. 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