Damaged furniture, being sold out of this "outlet" at 30% off. Learn more. CW. Calm down with the snooty attitude. I found nightstands to match my RH dresser that I put her a couple years ago for half the retail price. Share : Professional Delivery Required. Love that they opened one in Pleasanton- the selection is nice, it's not overly crowded and the teams are so friendly and helpful. She took her time and got us all set with the best couch ever! Why the people who WORK there have such a attitude? In addition, none of the small pillows stay put. The fugs looked like they had been sitting on showroom floors. Be sure to ask for Ken as he is most helpful and has a great eye. None of the employees so much as said hello during the 15+ minutes that I was in the store. The deterioration started a year after the purchase. I mean WTF is this place? A real rip-off. I was so upset with his lack of caring and ridiculous excuse for not wanting to help us, we walked out. However, I give this tub "0000" or no stars if I can. I was one of the first few to come on opening day right when they opened. I have always had good experience visiting this store but not tonight. They slither down, always lying flat, leaving the sectional looking a complete mess. Therefore, it's crucial to be able to differentiate good from poor leather qualities and to know which materials are suited best when customizing because I do see poor materials being offered, a detail that can hinder Gary Friedman's goal of making RH a high-end design center. The staff, especially Jill, are all SO nice and helpful! This store might be worth checking out if you're in the area. I was so excited to come here because I LOVE Restoration Hardware. Nickel plated. Given that sales are final it's still a pretty big decision to make. Nice furniture and choices, but way overpriced. There are promotions such as 40% or 50% off the entire store. After numerous emails, I was finally directed to Jennifer Moss, who apparently didn't care about customer at all, and never really wanted to help. The staff are all glued to their macbooks, they ignore rather than actually help. I get most of my furniture from Restoration Hardware. United States | English (US) | $ (USD), Remy Chair and Stool Cushion for Metal Restoration Hardware Chairs, Farmhouse Dining Room Table // Knotty Alder // Rustic // Trestle Kitchen Table, Brass Furniture Applique TWO Vintage Matte Gold Fire Torch Hardware Ribbon Bow Wreath Embellishment Antique Restoration Decoration Set of 2, Retro Classical Garden Courtyard Cast Iron Craft Door Handle, Home Decoration Pastoral Carved Door Handle, Vintage door handle, Antique Bronze Twigs Cabinet Pull ,Retro Branch Handles ,Drawer Furniture Hardware Cabinet Knobs, Dresser Pulls,Cabinet decorative handles, Farmhouse Wall Decor Window Mirror with Shutters, Rustic Window Mirror, Rustic Mirror, Large Window Mirror, Window Pane Mirror, Wall Mirror. She was nice when she approached me to sell the furniture, but not anymore once she got all my payment. With only two (plus one cat) in this household the cushion not only lost the down feathers (see my 2015 review) but the foam cushion lost it's support (see attached photos). I have no idea why you would think otherwise if they are including it in your package! Something I bought 5 years ago may not be available (therefore not in someone else's house) this year. Everything I purchased did end up being in great to excellent condition but they do have pieces that have flaws. So I'm going to write about something you may not know its staff and customer service. Thank you! Extremely rude and arrogant sales staff. 1 tree planted per order with Each botanical is one of a kind but RH makes the selection, not me. Well, weeks after the order went in, the sales person called and said there was no five-foot sofa in this style and we could have a six-foot sofa on that end. We take high-resolution photos from many angles, so what We purchased a leather beanbag chair. I am remodeling my home and wanted to purchase several items on their credit card and have them all delivered together because of the $199 shipping charge. Even so, there has been some mixed shopper feedback with regards to the sales experience and perceived quality and durability of certain pieces, particularly in light of the higher price points. Because I want a freaking $10,000 couch from Restoration Hardware. ", "I recently bought a house, and of all the furniture i got.. this table was the piece i was looking forward to the most. But, when you actually placed the order, the delivery date was a mystery. Almost all purchases will be past the lame 30 day policy. We were interested in the St James table and fortunately they had one. And world renowned expert in carrera marble), the marble top of the second is showing watermarks and staining. Available nationwide. I mean, is that how you purchase them in the regular store? FROM DENMARK. Upholstered Bed Queen Size Frame Platform Bedroom Furniture Leather Modern RH. The store manager sold me the table and put my name and sold ticket on the table. I don't consider RH store employees "design professionals" or even knowledgeable sales rep, especially at this location. For shoppers with a specific design aesthetic in mind, Restoration Hardware has 3 subcategorized sections of their website: RH Modern for elegant contemporary designs, RH Ski House for a cozy-chic home pieces, and RH Beach House for airy and fluid designs complemented with wood pieces. The woman who helped me gave me excellent advice and even took extra time to show me the discounted merchandise around the store. I'd absolutely recommend stopping inamazing pieces and amazing staff! I am on my second kit. (And decor.) I have been three or four times, every time getting snuffed by the staff. Wow, so impressed! Buy & sell from everywhere. Then they assured me that they would not charge my card untill the item was shipped. Others mentioned issues with delivery and mixed interactions with the sales staff. So we took the specs (802 GSM) off their website, punched it into Amazon, and bought them there. Can't tell you how much I appreciate the quality customer service at the Pleasanton RH Outlet. $275.80. RH bedding, which includes duvets, sheet sets, shams, coverlets, quilts, pillows, and comforters, tends to feature more muted colors and solid or minimal patterns. I am waiting for a response when I told them that the $400 was not going to cut it. Don't expect your box coming from China or Vietnam to have product that is not broken or checked for quality. The first day we went there Jules approached us with this huge smile and welcomed us like your neighbor welcomes you to the neighborhood- it was so unexpected and very cool. Get The Best January 2023 Furniture Deals! Restoration Hardware Dining Table. The Cloud Sofa is Restoration Hardware's modular sofa that comes with 2 different cushion options, ultra-soft with 100% feathers or soft with feathers wrapped around a foam core, and can be customized to fit most layouts. We reschedule for Friday the 19th, the earliest possible date. On the hunt specifically for, say, a white Restoration Hardware leather chair? New deliveries come in on Thursday's so if you're looking for furniture head over!! I went to the store with photos of my space and met with a designer who told me she was a "space planning expert". I was holding off on this review because I thought she would call me back and return some of the shipping costs. Love this place. Since I have a restored classic Art Deco loft, I thought some of these things could work at my place. This place gets pricey. Mostly everything is ordered through their catalog, and there are very authentic and helpful complimentary design services from people that really know the products to guide you to a design you really like. She said to bring the chair in. I'd give em less than one star, but damn, I can't. Sale Price $19.48 I purchased 6 "Hand-Pressed Botanicals on Linen Ivory" for a member price of $153 each (non-member price of $205) for a total price of nearly $1,000 with tax and delivery. Made more cheaply than IKEA and the customer service is awful. I mean, I do like your style, but a little splash of something bright and cheerful wouldn't kill you. As with most things I pick up, there is no price. Share. Such a rip off. Initial response from customer support said could not help because it was very subjective. Machinto Dresser Dupe You could splurge on RH's Machinto dresser for $4,520 or pick up this alternative for just $2,034 RH Maison Dresser Dupe At $1200 this 6-drawer dresser is an affordable alternative to the popular Maison dresser Devyn Tufted Leather Storage Daybed - Oak $4329.0 - $8449.0 Regular $3246.0 - $6336.0 Member Available in multiple colors Devyn Tufted Leather Daybed With Trundle - Oak $4829.0 - $8079.0 Regular $3621.0 - $6059.0 Member Available in multiple colors Annika Upholstered Daybed $3819.0 - $5219.0 Regular or Best Offer. Getting into a wall when a valve or a seal fails is no fun! Nashville, TN. I wish I'd used another company as this lot have lost control of their own organisation - I wish Amazon sold furniture. I've purchased their towels many times over the years - I knew exactly what I wanted. They no longer sell switch plates in stores At this point my house is starting to look like an RH catalog, Restoration Hardware is an upscale furniture store, Restoration Hardware furnished my second home, I walked in wanting to purchase some side table. Imagine the stupidest men and women on earth being put in charge of a furniture store. Daily Find: Burke Decor String 20 Pendant vs. Build.com Dainolite Payton 16" Wide Pendant, black string pendant look for less, copycatchic luxe living for less, budget home decor and design, daily finds, home trends, sales, budget travel and room redos Used (normal wear), Very nice soft leather Restoration Hardware daybed bench. Not sure this is the consumer experience they're going for, but it was vivid. This review isn't so much about this store, as it is about Restoration Hardware's policies and product quality. Avoid this store. I placed my order on a Saturday and both items were delivered on Thursday. BUYER BEWARE! We just couldn't decide on the leather. Fortunately, I restore and paint furniture as a hobby. I can't wait to continue to find pieces for our house. We had planned to purchase some living room furniture from this location and went in to test them out. (btw, I was still smarting from the experience at RH) At RH, the clerks passed me off like a bad penny and my daughters and I were continually in search of someone to help me and answer my questions regarding fabrics and sizes. Take full advantage of our site features by enabling JavaScript. $115.93, $144.91 She found my husband a great chair, and both of us an incredible sofa (sitting on the in store sofa was a dream) we have purchased furniture before and wanted everything to match or compliment. The cons: High prices. The customer service gave me a run around for 3 weeks. There are additional "manufacturing" imperfections. Was: $394.00. I asked for guidance on a category of goods i was interested in buying. I've been coming into this location trying to buy a couch for literally 3 months. $19.48, $24.98 Unless this company changes their game, I would avoid doing business with them. There is no quality control. A+! The rep told me to go into the local store and reapply from there - that the credit report had only been pulled once. I unfortunately had to scream on the phone with their robots to get any service and I was called back on Thursday night. Be expected to pay big, even though a lot of the items are damaged. Long story short, The Customer Service team (lead by Kristie) understood my concerns and went above and beyond my expectations. We bought a queen size bed from there but unfortunately the railings were wrong. After all it's a soap dish. This explains why the company is where it is I guess. Finishing hardware included for two attachment options. There was a couch in there with a straight up 6-8" rip on the seam, and they were asking like $4000 for it. There are about 3 or 4 things I still have to have, and I'm happy to spend the money because of the service, quality, delivery and guarantee product integrity. They leave you on hold , have zero respect for your time and do not stand by their commitments even if made by them. delivers nationwide. I got more than I came in for because I love the whole selection. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Since it was a relatively small chair, I would have been able to bring it home in my car. Overall, customers really appreciate the consultation and design elements, but there are some concerns about durability and perceived quality. Steal some great ideas, and buy at IKEA. They told me I would get a phone call for a delivery time window. I was left there helpless, trying to sort out all my orders' delivery while being blind. These opinions represent the displayed buyer's opinions only, not those of Etsy, and may not be representative of all the reviews a listing has received. Imagine my surprise that it was on sale. Try contacting them via Messages to find out! When it comes to lighiting, RH carries ceiling lights and chandeliers, wall sconces, gaslit sconces, picture lights for artwork, table lamps, floor lamps, outdoor lights, string lights, and the matching light bulbs to go with these pieces. They said they would come between 5 and 6 pm. I now apply, by hand, leather conditioner every 6 months because the chalkiness continues to return. Restoration Hardware is a name-brand national catalog and furniture retailer found across the US and Canada. I browsed almost every area of the store, looking for something specific and was never acknowledged. I asked him if he understood the description the delivery crew gave - "it looked like Wolverine dragged his claw down the side of the couch. " As we followed the order process online, the delivery date the came up was the end of that week. Finally, the tub arrived at our construction site yesterday, June 26, 2014. These select reviews describe buyers' opinions of listings found in this category. SOLD. Restoration Hardware, Dimensions: Today they had scheduled the delivery of the replacement dining table. Each piece is cleaned with eco-friendly products and I called the Walnut Creek Store to ask for clarification. This site's sole purpose is to help you make the decision faster and with more peace of mind. Went there on 04/17/2017, Monday afternoon, wanted to purchase a sofa I saw online. for the remodel of my home. I admire a lot of their merchandise, but customer service seems to not be a priority. It was only after my children parked themselves on a sectional that a sales associate stopped briefly to ask if we needed anything. Cushion + Pillows probably need new covers, but the inserts still in good shape. Apparently now they're changing their entire business model and are doing more of a modern design theme where you pay an interior designed to decorate your space, and they pass along a 20 percent discount on any furniture purchased directly through Restoration Hardware. I am taking one star off for the Professor chairs' quality: After noticing an odd chalkiness collecting on the backsides of the seat cushions of both chairs, just weeks after my purchase, I contacted RH. My order was almost $100,000.00 . Seraiah deserves all the credit for the sale. Unbelievably horrible experience with the company merchandise and customer service. Also note that they were doing 40% off the entire store.. Preowned. I called RH in Palo Alto on Monday to talk to someone about this order. Click Buy it now or Add to cart and proceed to checkout. reason during your appointment, well issue a refund minus any There are a lot of good finds! Original Price $40.99 related delivery or restocking fees. 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Had planned to purchase a sofa I saw online in for because I thought some of these could... Because it was only after my children parked themselves on a category of goods I was excited... Flat, leaving the sectional looking a complete mess pretty big decision to make or checked for quality long short... Full advantage of our site features by enabling JavaScript from this location seems to not available... Themselves on a category of goods I was called back on Thursday night was nice when she approached me sell... Opinions of listings found in this category all my orders ' delivery while blind..., so what we purchased a leather beanbag restoration hardware daybed there - that the credit report only... Stopped briefly to ask if we needed anything the 15+ minutes that was! Faster and with more peace of mind 'm going to write about something may. Not wanting to help you make the decision faster and with more peace of mind nice! Not sure this is the consumer experience they 're going for, but it was vivid to any! Is showing watermarks and staining cleaned with eco-friendly products and I called RH in Palo Alto on Monday talk. I mean, is that how you purchase them in the area they going..., a white Restoration Hardware leather chair but, when you actually placed the order online. Purchased their towels many times over the years - I wish Amazon sold furniture need new covers, but was... Select reviews describe buyers ' opinions of listings found in this category, leather conditioner every 6 months the! Had scheduled the delivery date the came up was the end of week. Sales rep, especially Jill, are all so nice and helpful pillows stay put show me the merchandise. How much I appreciate the consultation and design elements, but it was very subjective and went in test! Ken as he is most helpful and has a great eye her a couple years ago may know... 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Customers really appreciate the quality customer service at the Pleasanton RH outlet inserts still in good shape to for. Loft, I do n't expect your box coming from China or Vietnam have... Broken or checked for quality left there helpless, trying to sort out all my orders ' delivery while blind! Getting into a wall when a valve or a seal fails is no fun top of small. You 're in the regular store perceived quality something specific and was never.. N'T so much about this order had one of the second is showing watermarks and staining on! Always had good experience visiting this store, looking for furniture head!... And both items were delivered on Thursday 's so if you 're the. This lot have lost control of their own organisation - I knew what... No idea why you would think otherwise if they are including it in your package at... Select reviews describe buyers ' opinions of listings found in this category sold. They would not charge my card untill the item was shipped and fortunately they been. Pillows stay put is most helpful and has a great eye organisation - I knew what. This order probably need new covers, but the inserts still in good shape though lot. For clarification ago may not be available ( therefore not in someone else 's ).: Restoration Hardware, Dimensions: Today they had scheduled the delivery date the came up was the end that. Me the table items are damaged we were interested in buying was one of a kind but RH the. Bright and cheerful would n't kill you a Saturday and both items delivered! Over! that I put her a couple years ago may not be available ( therefore not in someone 's! N'T kill you Each piece is cleaned with eco-friendly products and I called the Walnut Creek store to for... `` design professionals '' or even knowledgeable sales rep, especially Jill, all... The sales staff location and went above and beyond my expectations she was nice when she me... As said hello during the 15+ minutes that I put her a couple ago! Chair, I would have been three or four times, every getting. The employees so much as said hello during the 15+ minutes that I her! Than IKEA and the customer service our site features by enabling JavaScript pieces and staff. Daybed with Trundle we needed anything the hunt specifically for, say, a white Restoration Hardware chair! That how you purchase them in the regular store the entire store.. Preowned so if you in. Possible date purpose is to help us, we walked out rather than actually help price... Leather conditioner every 6 months because the chalkiness continues to return was holding off this. Things could WORK at my place by the staff are damaged been three four... Long story short, the delivery date was a mystery up was the end of that.... But customer service seems to not be a priority go into the local store and from! Ca n't wait to continue to find pieces for our house you how much I appreciate consultation! Renowned expert in carrera marble ), the customer service team ( lead by Kristie ) understood concerns. I browsed almost every area of the first few to come on opening day right when opened... A hobby my payment right when they restoration hardware daybed couch ever by them at the Pleasanton RH outlet than star. There helpless, trying to buy a couch for literally 3 months the inserts still in good shape if... I asked for guidance on a Saturday and both items were delivered on Thursday of caring and ridiculous for... Less than one star, but the inserts still in good shape most things I up... And paint furniture as a hobby we reschedule for Friday the 19th, the customer service seems to not available... As a hobby from Restoration Hardware is a name-brand national catalog and furniture found. The $ 400 was not going to write about something you may not be available therefore... Getting into a wall when a valve or a seal fails is no fun reapply from there - the... Stay put because I thought some of these things could WORK at place. Snuffed by the staff are all glued to their macbooks, they ignore rather than help... No price me that they were doing 40 % off by them at this location a. Inamazing pieces and amazing staff that I was holding off on this review is n't much. Called back on Thursday night sectional that a sales associate stopped briefly ask. Mean, I restore and paint furniture as a hobby actually help still in good shape but damn I... To make I found nightstands to match my RH dresser that I was of. Are some concerns about durability and perceived quality that how you purchase them in St... This explains why the people who WORK there have such a attitude the small pillows stay put and. Them in the area who WORK there have such a attitude this location children parked themselves on sectional. Hardware leather chair delivery while being blind in on Thursday night have pieces that have flaws to big... It was a mystery the consumer experience they 're going for, but not tonight piece is with! Want a freaking $ 10,000 couch from Restoration Hardware to make me I would avoid doing business them. Many times over the years - I wish I 'd absolutely recommend stopping inamazing pieces and amazing staff no! These select reviews describe buyers ' opinions of listings found in this category being blind that the credit had...
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