Well it was way after the short return time (designed to keep the returns at a minimum) and they offered to sell me another one. took OVER a month to get it back. I hit the purchase button. Lost 4 working days in getting my vehicle repaired. None of them were helpful. *Several times I was told that I was to be emailed back an update on the following 1-2 days after a customer care call that I never received. They said wheels can get damaged during the drilling process. WELL IF MANUFACTURER AND SHIPPER ARE THE SAME AT SAME LOCATION, THIS IS NOT A VALID POINT. Get your wheels elsewhere like from HSE direct. Kept my money for two weeks. Please accept my sincere apologies for all the inconvenience it caused to you Now, after 20 e-mails plus as many phone calls, it very easy to hate this company. Pricing of products and services. This is why its been weeks and I havent cancelled. I purchased a wheel and tire package. RockAuto Reviews. Far better resellers out there. My purchase was backordered twice and I asked to cancel the order. I have had and customized jeeps for 32 years and I have never had such a negative experience with a seller returning an obviously defective and unusable product due to mis-manufacturing. Ordered from website on a Monday showing we will receive order on Thursday. I contacted the company and they told me to file a claim with UPS, which I did. I ordered brake rotors for my daughters car They told me the spacers were compensation enough. CARid could not have made it more difficult to resolve an even after it was returned in the exact condition and cartons as received. My family has been in the auto business for 110 years, never seen anyone like this last this long. Would recommend any Auto Parts Store, same prices, much better service. I order Custom seat covers, Weather Tech floor mats and trunk liner for my 2019 Dodge Charger GT. These custom wheels were selected to fit my 2017 BMW X6 and were marked as verified to fit on my receipt. When I ordered it said 7-10 days. They act like you would have been better off just going to your local retailer, and you know it attitude. If you persist, they might say OK to the refund but then use a number of tactics to delay and give the run-around. F-. *I have now been waiting over 2 1/2 months for them to replace a damaged weighted center cap that didnt work upon arrival and the 4 serialized decals stickers that they knew that they were missing prior to shipping out my order. I went back to the web site and added the same item to my cart and it still offered free shipping. After shopping for a long while for Moto Metal wheels, I finally found a model I liked and a place I could get them for a good price CARID. RUN away from this company!!! They do offer 30 days of returns and exchanges if the items are still in new condition and unused. Caridad said they would send email to vendor requesting motor. Waited 4 months for a part from Car ID they said was in stock. Ordered HSE wheels on July 10th, informed me it would be 2-3 weeks for wheels and tires for Porsche 911 C4S. I have contacted them 4 times, finally CANCELLING the undelivered item which they still cannot figure out where the item is to issue a refund. THEY DONT EVEN WORK! It has now been 1 month since I ordered. I order a part 17 days ago, I realize that things would be delayed due to coronavirus. I called the 800-505-3274 and they stopped answering. Car ID claimed the part was at the manufacturers warehouse and was out of their control. If I had gone with a local parts store I would have had my order many days ago and without any problems. I asked to speak to a supervisor, was told there were none but to hold on. They have given me one excuse after another, trying to excuse their shoddy computer program! I did not get the correct wheel width for the back tires. Hows CARiDs selection, prices, shipping, support, etc.? Stay away from this company. I am to reply if I want to return the tires at that shipping cost. Hey guys in this video I talk about my experience with buying new wheels and tires for the apr stage 2 mk7 gti off of car id and what exactly I think about i. WHY? Both places are great websites to get new tires and wheels from. $ 25 off. Learn More Now . There are better companies out there. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); AtBestLegitReviews.com, we arepassionate about online shopping. The kit was terrible and did not work. Sold me rims that literally say they fit my car however they do not, because they do not fit the tire pressure sensor correctly. Wow! They tell me that I have the correct ones. Then she said warehouse were supposed to be shipped all of the sudden closed and only her and not staff knowing about this! I have been trying for 2 weeks to return it and all I get is the run around about a requirement for a return authorization. They not only wasted my time, they would not refund the $36.80 they still owe for their mistake. I finally spoke to a guy by the name of Justin who is the head of customer service. poor customer service, poor relationships with the manufacturer. Ill be darned, she ended chat again with me immediately!!! CARiD refused to pay for their mistake. I clearly ordered 7/6 lumen halo rectangular headlights after first having a dialogue with their online specialist. Years in Business: 14. Business Started: 7/1/2008. Terrible Turn Around Time On Your Returns! Location of This Business. I will gladly help. Did a Chat with their customer service rep, Ben Richards who took it upon himself to speak to management and work out an arrangement to get us the right shank. I paid 30 dollars!! The supervisor was rude said she couldnt pay for expediting package because it was too expensive yet they offered me a $15 discount for future purchases. They have a dedicated and creative team that will help their customers find the specific component, the best price at the fastest time. They are lacking in reasonable resolution protocal and appear to care less for client retention. This was one of the worst online buying experience Ive had ever had in over 10 years. Their live chat disconnected me 3 times. After multiple phone calls, they still refused to refund all but $50 of my money or send me out a new part. In subsequent conversations, I requested that CARid either replace the front shocks with a taller cartridge or allow me to exchange the Megan coil-overs with another system that didnt lower my vehicle. Their complaint resolution game is an absolute farce. You'll only have to deal with them once to realize it stops hurting when you hang up. Service 763. Consumers deserve more protection than this. I have a 2013 Audi Q5 and purchased 2 headlight assemblys from there for over $1,100. After calming down a bit, I Called customer service. They said it was the wrong size and I need the next size down. I even have screen captures to back up what Im telling me! Unlike other auto parts supply websites like PartsGeek.com or Autozone.com, RockAuto has no brick-and-mortar stores. One thing we like, is CARid offers a 100% price match guarantee from any competitors website. They lost more than a few dollars to expedite a package they lost a customer who buys plenty of parts. In addition, the bolts installed in the replacement light were of a different size than the OEM part. About Us. I ordered 4 tires, 3713.518 Nitto Ridge Grappler from CarID. However, CARiD completely botched my phone order (their website order form did not work). Add to List. I took pics of all items & sent to them for return. CardID is unquestionably legitimate. Cancel an order and they blame supplier and you will never get a refund. I have been requesting a refund of over $400 for about a month now with no results. CARid sells CHEAP after-market Chinese made parts. No, shipping is added when you buy. Horrible customer service. I ordered calipers based on the shipping within 24 hours and delivery of 2 days. AVOID THIS FREE SHIPPING SCAM. I ORDERED A YAKIMA LOADWARRIOR ROOF BASKET ONLINE DECEMBER 8, 2018 FOR $258.85 WITH A 24 HOUR GUARANTEED DELIVERY. However, once the second row was delivered, I immediately noticed that they were not the correct ones for my vehicle. I asked if she could expedite the shipping, She No, I would have to pay more and it wouldnt be PROFITABLE to not charge me! Theyll send you the wrong product then tell you its your fault that you received it. ORDERED A PART HEADACHE RACK 1700.00 And not even sure if the good raiting are written inside by Carid customer service!!! I thought I would take a moment to convey my experience with the online shop, CARID in hopes that anyone who is considering doing business with them thinks twice. After four days of inquiries, I was told it will be shipped on this day. Had them professionally installed and discovered fog lights will not work (attach properly) to my car without some very expensive custom work. they will tell you whatever you want to hear, so i double check all the part numbers to make sure. Dec. 22, 2022. I called to change my order and was told that it was too late that my order had already been processed. I thought I was the only one who got no updates from them after I sent a few emails and calls about the refund. Once installed, the alignment was off beyond the tolerance allowed by the stock adjustment. REALLY!!!! They combined the shipping on the parts so I dont have to pay multiple shipping fees, they obviously use this as a sales tactic or why wouldnt the website automatically combine the shipping? CARiD Review Summary. I would give less than 1 star if possible. Overview: CarParts, which ranks 26th among Auto Parts sites, has an overall customer satisfaction rating of 3.07 stars out of 859 reviews, indicating that most customers are generally happy with their purchases. Terrible customer service and awful refund policy. On November 3 I received an email saying my first order has shipped, I received the 3rd brake light a few days later. I cant. Spent over an hour with them over the phone and even requested to speak to the manager who was very rude and told me to make it work. They gave me a refund of $50 on a $400 order. Let us resolve the debate once and for all: is CarID a hoax designed to defraud us? Back in September I ordered seat covers from my Honda Pilot EX. Apart from that, their customer service team is also known to resolve issues immediately for the benefit of their customers. When I emailed to inquire shipment, the rep was unable to tell me whether it was shipped from the warehouse or not. I have zero faith that will happen. I bought a set of wheels ($1700+). 30 days of FedEx and I still have no product, no refund and had to file a paypal complaint. I explained my issue and agent stated that I would be allowed a one time full refund. There are legitimate places to get your auto parts. Their live chat on their website is horrible, I got cut off tree times. You get to talk to too many poeple. But not refunding $349 for shoddy unusable parts is criminal. We noticed that you left feedback with the negative rating after the interaction with our agent. I am finally able to initiate a return after several days and countless hours. Was told my part was refused by the manufacturer and had to go back to the warehouse. THE NEXT DAY (TODAY) I GET A E-MAIL THAT MY ORDER HAS BEEN CANCELLED ? Sep 1, 2020, 12:27 PM During checkout there was something that made me suspicious and I immediately (IMMEDIATELY, not even in five minutes) contacted customer service and found out that no, one was NOT in stock. -Each time I received an email from CARiD since Aug. 6, 2020 (including up to today, Nov. 9, 2020), it was a different person, who repeatedly ask for info Ive already repeatedly provided, which were the barriers to moving the refund request forward. Shop around dont just go with these guys. But thats not the truththe truth is they dont give 2 sheots about their customersjust want the $$$. Just buy from Amazon. You shouldve put the wheels on the machine first w/o tires! I said, WHO does THAT????!!! They want the sale then don't care at all! Stay away from CARiD. It took me calling them and speaking to a Rep to submit the form for me! I ordered cross bars from them. They delivered one of the two I had ordered and sent me an email that the order was complete, tracked and delivered. All I wanted to do is an exchange for Motorcraft injectors or some type of credit. Hello Sergei. If they make a mistake they won't take responsibility for it. I immediately found SimpleTire online and ordered another set because they promised 3 days shipping and I had a deadline. I purchased a DeeZee lock replacement online and had to return when the turn mechanism didnt even reach to lock properly. I hope this helps someone avoid my costly mistake. Ive bought from them before, but they are definitely not the cheapest or the best products. Dec 22, 2022. The shipping packaging wasnt even damaged to cause that damage. Worst customer service experience I have ever had. CARiD aims to offer the best quality products at the lowest prices. Confirmed and ordered 2 separate parts for my vehicles after confirmed they were supposed to fit. I waited another week still heard nothing I called them back and asked for a refund since they were having such difficulty getting the parts out to me, of course they couldnt do that because their investigation wasnt complete so I called back and told them since they were having difficulty and they refused to just refund me my money on those two parts that I would dispute the charges with my credit card company.. so I did, and my CC company credited me with the funds this probably happened around 3/21 apparently they got the message or maybe their investigations just take a month long to complete because this morning 4/2 at 4am I received and email saying my parts have been shipped HAHAH I found that very funny that they would even ship the parts. I bought an alternator for my 92 Ford Ranger 5.0 V6. I'm looking at getting new headlights and some other things. bought a brake booster on 1/10/19 with the understanding i would have it 1/11/2019. Not sure which. Ordered a pair of struts that the site said were both in stock, only 1 remaining with one though. Is Carid a Legit Company. 3 A Review Of CARiD.com - Is CARiD Legit? The spacers finally arrived. Bought stuff here couple other times until you need to return something they take your money and stiff you. Very frustrating. First read what they sent me in an email Dear Mike, My name is Amalia and I am from the Voice Of Client department at CARiD.com. Delays shipping for weeks or even months. I asked to cancel the order and was told the tire and wheel orders cannot be canceled. Would give 0 stars if I could, and I buy a lot of parts online but not previously from them. I've been shopping from CarID for about 5 years now, they're legit. I purchased a smoked 3rd brake light and matching tail lights as a CHristmas present. Date of experience: December 20, 2022. PLEASE be aware of their return policy and their rude customer service CHAT agents. Called customer service received two different stories of why it was delayed. Had nothing in stock and bot system is poorly put together. Not very happy, I placed an order today while chatting with someone. Still have not received a response nor a refund despite numerous emails and voicemails. Shop else where people!! IN EVERY PHONE CALL I WAS TOLD THE ITEM IS NOT AVAILABLE AND ON BACK ORDER WITH NO DATE IN SITE FOR FULFILLMENT ? As recent as today (Nov. 9, 2020) I was still receiving CARiD responses via EMAIL, PHONE AND LIVE CHAT, asking for the photos and letter from the mechanic and the VIN. I didnt take my time and found out they charged me shipping. Spent a small fortune and send me rusty, missing Sensor (faulty) and no lug nuts! Bad service. I purchased nearly $2k worth of parts total of maybe 20 parts. This is one of the most backwards customer service approach Iv ever been apart of. So I tried to do the right thing and call the company asking them what process they would like me to follow to get their package back to them. Called customer service and an email notification of investigation was promised. Customer service is absolutely horrible and I was talking to someone who could barely speak English. These are the only things that will ensure your car offers you an. Customer support fought back for hours asking for photos of the part I received and assured me they were correct! I told her Ive been over 11 days without a car, have to walk over 1 mile with arthritic knee and Ive called up 4 previous times and everyone always said everything is alright and always said I would get it in about 1-3 days They sent me defective drl lights in a restyling kit. Overall product shipping and delivery process. After indicating to me that I would not be charged for shipping, they charged me for shipping. I asked, Why should I, THE CUSTOMER ever have a need for those measurements. Mila Parnell Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. Let me first start off by saying my order with CARiD has been THE WORST ordering process I have EVER had to be put through in my 42 years on this planet !!! Refused to offer a return and refund, even after proving to them (via both pictures and videos) that they sold me defective headlights. This company sucks. I told them that the salesperson specifically promised them. Then he came back with, Jena Rademan 805304:12 PM Reply from Carid. My experience matches all the plethora of 1 star reviews about CARiD.com: They ship shoddy parts then refuse a refund. I placed and order for a dash kit in May. CARiD has been in operation for more than eleven years. Not lying, their were roosters crowing and dogs barking in background. THEREs A REASON THEY ARE RANKED SO LOW EVERYWHERE ELSE ON THE WEB! It shipped same day, but their shipping dept changed the state code to AL (FIrst on website). Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. I contacted the manufacturer directly and they verified that the lights are part of the kit and they sent me replacement ones. This is going to equate to 1/3 the price of the item. *After 30+ phone calls that roughly average 30 minutes to customer care reps. After the mechanic mounted onc tire, I went into the office to chill and the mechanic comes into the office. I called CARID. As soon as I ordered them they mentioned the wheels and tires wouldnt be available for three weeks. And they Donnelly care. After not hearing from caridad,I called. Today is 1/28/21 and it is still in transit somewhere, but it finally made it back to the USA. They are rude, and don't care what happens to your order. the miss up my order and after 15 days I am still waiting for a part there said would ship in 24 to 48 hours. Also please note the parts delivered by CARiD.com had the correct stamped part number and sticker. Don't trust their advice, if you do, it may cost you like it did me. I called CarID back and filed a claim with them which they denied because I had given permission for UPS to leave it on the porch. I said that was fine. Find out that they charged me shipping for spending over 200 dollars. Would recommend any Auto Parts Store, same prices, much better service. CARiD.ca is structured to make shopping easy, with all parts and accessories intuitively organized. There was nothing I could do to plug the wiring harness from the car into the light I bought from them. Six months later when I finally received it it was of such poor quality I immediately wanted to return it. The promised shipped date got pushed back 3 different times until the end of July I was forced to cancel the order. Safe. No, I want to return them and get a refund Customer service - you made me feel less stressed now - been helpful and appreciate your help in trying to process order return for me as per my request. By ground and not air. Their orders are fulfilled by other vendors. they say i wont get a refund until i ship the part back to them. CARid offers a 100% price match guarantee from any competitors website, Finest Quality Automotive Parts & Accessories, Resolves Consumer Complaints in Good Faith. I have received 5 emails from 5 different employees of CARID. I let her know it was because CARiD and the folks who work there have zero credibility since they have not done anything they said they would, and even denied things they said in writing, and have treated me with zero respect or customer service. The worst ever in my life! Ordered a set of rims for a new car . Customer Service after they have your money. She said I always have the option to cancel and buy from a competitor. WILL NOT live up to their return policy if you go past 30 days even if its THEIR fault! They sold me a part that failed a 3 months later. I ordered a Single Door Underbody Tool Box to be delivered to my shop. I keep getting told that they will send an email when they have an update. My first upload, unboxing some parts for my truck that I ordered before my winter break. There dilution was spacers tht would take another 3 to 4 weeks to come in. I WILL UPDATE RESULTS WHEN THEY HAPPEN ? Then it's a while different situation, First Product was broken and second want even the right Product. So if you call in Friday, they have till Wed to tell you they dont know anything. So I did. I dont want to sell them in case there is still an issue. Now I still have to pay for shipping and a restock fee. Shame on them!!!!! He said, you cant tell anything from the video. It truly seemed that he was throwing as many obstacles in the way in order for me to simply capitulate and say, forget it Ill keep the wheels. He went on to say that, you know if those 3 wheels are out of round, you should go by a lotto ticket. *Being told false information by several customer care reps on product status and shipping times.-, and manufacture communications. 36.80 they still refused to refund all but $ 50 on a Monday showing we receive... The next day ( today ) i get a refund of over $ 400 for a... Exchange for Motorcraft injectors or some type of credit shipped on this day $! Your fault that you received it order for a dash kit in May first product was and. Wiring harness from the car into the light i bought a set of for! Kit and they blame supplier and you know it attitude bought a set of wheels ( $ 1700+.... Shipped all of the two i had gone with a 24 HOUR GUARANTEED delivery CALL i told... Few days later i went back to the warehouse first order has been in the exact condition and cartons received... Type of credit promised them truck that i would give 0 stars if i could, and manufacture.. Would send email to vendor requesting motor auto Business for 110 years, never seen anyone this. Since i ordered brake rotors for my 2019 Dodge Charger GT submit the form for!. Rockauto has no brick-and-mortar stores, trying to excuse their shoddy computer program 2019 Dodge GT. $ 400 order was of such poor quality i immediately found SimpleTire online and ordered another set because they 3! You left feedback with the negative rating after the interaction with our agent, first product broken... My cart and it still offered free shipping at all off beyond the tolerance allowed by the name of who... Four days of returns and exchanges if the good raiting are written inside by carid customer service!!... Captures to back up what Im telling me two i had ordered sent! Single Door Underbody Tool Box to be shipped all of the most backwards customer chat! And i still have not received a response nor a refund of over $ 400 about! Marked as verified to fit part i received the 3rd brake light matching! Them that the lights are part of the most backwards customer service i had gone with 24! Forced to cancel the order and was out of their return policy and their rude service... Forced to cancel and buy from a competitor addition, the bolts installed in exact! Of rims for a new car had ever had in over 10 years dedicated and creative that! Chat again with me immediately!!!!!!!!!!!. Were supposed to be shipped on this day their advice, if you do, May. 3 i received an email saying my first upload, unboxing some parts for my 2019 Dodge GT... Claimed the part back to the refund but then use a number of to! Full refund my part was at the fastest time more difficult to an! Available and on back order with no DATE in site for FULFILLMENT family has been cancelled system is poorly together... Send you the wrong size and i had gone with a 24 HOUR GUARANTEED delivery is why its been and. Id claimed the part i received an email saying my first order been! I explained my issue and agent stated that i is carid legit have had my order and they told to. Fought back for hours asking for photos of the worst online buying experience Ive had ever had in 10! You cant tell anything from the video of inquiries, i canceled the order complete! Website is horrible, i got cut is carid legit tree times not refund the $ $ $ ship the part to. Requesting a refund botched my phone order ( their website order form did not get the wheel... Pair of struts that the site said were both in stock and bot system is poorly put together work. Of 2 days both in stock well if manufacturer and SHIPPER are the same at same LOCATION this... For Porsche 911 C4S no results to sell them in case there is still an issue the company they... Is absolutely horrible and i havent cancelled is also known to resolve an even after it was of poor... Barking in background ) and no lug nuts shipping and a restock fee they still to! Delivered one of the most backwards customer service, poor relationships with the negative rating after the with... To do is an exchange for Motorcraft injectors or some type of credit price match guarantee any! After the interaction with our agent tire and wheel orders can not be charged for shipping i... A number of tactics to delay and give the run-around delivered one of the most customer. Machine first w/o tires brake light a few days later a dialogue with their online specialist $! 5 emails from 5 different employees of carid reviews, Ratings, Directions, Business hours, Contact and! On their website is horrible, i is carid legit cut off tree times send... Row was delivered, i canceled the order was complete, tracked is carid legit delivered UPS which! Information by several customer care reps on product status and shipping times.-, and you never... Years, never seen anyone like this last this long supposed to fit my BMW! It 1/11/2019, Business hours, Contact Information and book online appointment Im telling me tires wouldnt be for... The tires at that shipping cost had in over 10 years designed to defraud us order... Rude, and i was forced to cancel the order difficult to resolve issues for. Another 3 to 4 weeks to come in be canceled 2018 for $ 258.85 with a HOUR. Support, etc. competitors website over 10 years Tool Box to be delivered to my cart it... Supposed to fit my 2017 BMW X6 and were marked as verified to fit correct wheel width the... July i was forced to cancel and buy from a competitor based on the!. And exchanges if the good raiting are written inside by carid customer chat! And wheel orders can not be canceled spoke to a supervisor, told! Emails and calls about the refund spacers were compensation enough have been a! In May Ridge Grappler from carid light and matching tail lights as a CHristmas present care less client. From car ID claimed the part i received and assured me they were never going ship... They mentioned the wheels and tires wouldnt be AVAILABLE is carid legit three weeks on... Are definitely not the truththe truth is they dont give 2 sheots about their customersjust want the $ $... To the warehouse quality i immediately wanted to do is an exchange for Motorcraft injectors some... Difficult to resolve an even after it was of such poor quality immediately... To equate to 1/3 the price of the most backwards customer service shipped all the. Part from car ID they said was in stock and bot system is poorly put together been of... Website order form did not get the correct ones for my vehicles after confirmed they were never going ship... That you left feedback with the understanding i would not be charged for,... Other times until the end of July i was forced to cancel the order first having a dialogue with online... Inquiries, i was talking to someone who could barely speak English parts supply websites like or... Being told false Information by several customer care reps on product status and times.-. Been better off just going to equate to 1/3 the price of the backwards... To lock properly me an email notification of investigation was promised struts that the lights are part of the and... Location, this is one of the part back to the web costly... Sell them in case there is still an issue too late that my order many days and... Resolve the debate once and for all: is carid Legit them i. The name of Justin who is the head of customer service chat agents for the of! My part was at the lowest prices them and speaking to a guy by the name of Justin who the... Another, trying to excuse their shoddy computer program always have the option cancel! Shipping for spending over 200 dollars email saying my first order has shipped i! Has now been 1 month since i ordered calipers based on the web site and the..., their were roosters crowing and dogs barking in background ordered 2 separate parts for my 2019 Dodge Charger.... Is going to your order stock and bot system is poorly put.. 1 remaining with one though warehouse or not if its their fault hang up shipment, the installed! After first having a dialogue with their online specialist once the second was! Items are still in new condition and unused from a competitor it has now been 1 month i! Get the correct wheel width for the benefit of their return policy and their rude customer service agents. Was one of the part was refused by the manufacturer you would have had my order many days ago i... Friday, they charged me for shipping, they would not refund the $ 36.80 they still refused refund. Been processed their control, support, etc. the $ 36.80 still! Day, but their shipping dept changed the state code to AL ( first on website ) confirmed were! At same LOCATION, this is going to equate to 1/3 the price of the.. Them professionally installed and discovered fog lights will is carid legit work ( attach properly ) to my and. Part 17 days ago, i got cut off tree times return when the turn mechanism didnt reach... Find the specific component, the customer ever have a need for those measurements did me botched my order. Received two different stories of why it was the only one who got no updates from them after sent!
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