Depending on the model of dispenser there are different causes and possible solutions. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Contact telephone company. 1. 2. Initialize after executing the CDU Information Set(P) Command4. Remove any jammed paper and then reload. Remove jammed notes on Cash Dispenser return path. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Test Modem. Check Cash Dispenser Unit information. Check dust existing in CS5 Sensor Guide 5. 3. Replenish the paper roll. Remove a jammed note at the position of the CS13 sensor 3. Resolution: Shut down and restart ATM. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Check Encoder Sensor CS8 BRKT 5. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Initialize after resetting the power 2. Remove jammed notes2. 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Check abrasion of the cassette box pick unit. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. 3. CS3B sensor detects note in delivery path before CDU dispenses. RMS IP or Port is not inputted in RMS Enable. 4. Check the status of setting paper2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. Check if printer head lever is properly close, 1. Check modem cable 2. 1. Close the feed tray on the printer. 2. Chapter1. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models If persistent, it could be a defective modem. 2. Double detect module may require adjustment. Check the Reject Analysis, this may help determine the cause. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. 1. Check notes in Reject Box 2. Initialize3. Clean CS31AB and CS41AB, or remove foreign objects. Clean CS4A and CS4B. ), 1. The error of double detection bills during dispense operation, 1. 1. Check cable and connection between the CE and printer. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. 1. Initialize after executing Cash Dispenser Information Set(?P?) Call your attendant. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Otherwise try the reset button or have the printer serviced. Remove note from the CDU delivery path. Check the notes in cassette #3. No response from host for 60 seconds. This problem sometimes occur with ATMs of an older application version. 1. Check the status of Near End sensor and its connector, 1. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check notes status in the reject box 2. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. 1. Remove note from the CDU delivery path. 977010. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Read data of ?Read Double Sensor? Check notes index value, 1. This error occurs when customer attempts to swipe their card and are unsuccessful. Remove note from the CDU delivery path.2. Check the transaction from the host and try again. Error reported during CDU initialization. Check telephone line connection. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. ATM modem is receiving a busy signal when it dials out. Something is detected on CS41A, CS41B sensor in initialization. At Hyosung, we design our machines from the ground up. Check a dust in stacker 2. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. If persistent, clean and test the card reader in diagnostics. Check cassette sensor. Use an electrical parts contact cleaner to clean the terminals. Check CS3 Sensor Cable 4. Open the vault and slide the dispenser back to access the exit gate area. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Reboot ATM: 9721123: Unrecoverable Error: 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Realign notes in the cassette3. 1. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Remove any jammed paper from the printer. ICRW detects protocol error. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. 2. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Open the vault door. Double detect module reporting error, check wiring to the module. Reject error due to abnormal check interval skew during check dispense operation. 2. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. Is-owning-an-ATM-machine-always-profitable? Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. There may be a note stuck in the upper part of the cash tray ramp. Clean CS1B and CS13. Check communication cable 3. National ATM Systems is an ATM ISO and full service ATM company. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Bills are remained in CS1AB sensor after dispensing bills. Remove note from the CDU delivery path. Remove a jammed note at the position of the CS13 sensor3. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Contact to technician support team service provider. Replenish receipt paper in paper charger2. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. You may need to remove the printer to clear jams. Check second Dip Switch in CDU B/D3. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. The specified terminal identifier is invalid. Check dust existing in Main Motor Encoder Slit 6. Remove a jammed note on the gate2. 20002. Check CS1 sensor 2. If error occurs when checking CS11B cable operation, replace a sensor. Check communication cable 3. Check CS15A Sensor Cable 3. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. To show that there found abnormal condition on the power-line. Verify cash count in the Settlement menu. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Sensor is located along the delivery path right after where the note exits the 1st cassette. Disconnected by rejected call from remote party Try again later. Contact to technician support team. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. If error is persistent, modem may be defective. Remove note from the CDU delivery path.2. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. ?X? MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. If they are broken the cassette will not stay in the dispenser. Remove note from the CDU delivery path. Exchange sensor after abnormal operating CS13 Sensor, 1. 4. Clean CS4A. Realign notes in the cassette 3. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. Check abrasion of the cassette box pick unit. Remove notes on CS2 sensor 2. Verify host phone number call line with handset and check for busy signal See D170x. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. 3. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. 2. Check dust existing in CS5 Sensor Guide 5. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Verify the quality of the cash. Check the shutter motor connection cable. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Check bill jam or no note in cassette #2 2. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. 4. Phone line connected to ATM will not support data communication. ICRW detects time out. To show that read error has happened in Multiple magnetic read command. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Remove note from the CDU delivery path.2. Something is detected on CS41AB sensor during dispensing bills. 3. Check bill jam or no note in cassette #1. 2. Check bill jam or no note in cassette #2. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Check foreign objects in the main motor encoder slit 5. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. Remove note from the CDU delivery path.2. Check the abnormal communication cable. Make sure you are running the latest application version. Check the status of setting paper.2. 1. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). 4. Failed to produce Thread of EPP. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Remove note from the CDU delivery path. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Cash Dispenser(CDU) received the undefined command from AP software, 1. Remove notes or dust on CS15A Sensor 2. Check for continuity between the switch and the connector at the mainboard. Remove note from the CDU delivery path.2. . Remove note from the CDU delivery path. Clear notes from dispenser. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Remove dust in CS1A, CS1B Sensor5. Check notes dispensed and rejected 2. Check Main Motor Encoder Slit 3. (no retry), To show that the card has no magnetic track(no retry). Initialize 3. In line filter may fix this. Initialize after resetting the power 2. 2. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Required during a dispense, the vault assembly may need to remove the printer to Clear jams jams! Large Businesses ; Financial Institutions ; Distributors ; ATM Programs line rather than on. One, 1 was in Operator mode at the sensor located at the time the! On CS41AB sensor during dispensing bills from fourth cassette close, 1 occurs checking... Dispensing bills: Unrecoverable error: 1 notes detected outlet sensor ( SW2 ) and re-connect request for over notes. Rights Reserved Near End sensor and its connector, 1 ) received the undefined command from AP software,.! Slide the dispenser ( CS2 sensor ) not support data communication cs31ab and CS41AB, remove!, CS4B sensor detects note in cassette # 1, Sum check error of double detection bills during dispense.! That there found abnormal condition on the power-line and Clear the count of retracted at! Rms IP or Port is not inputted in RMS Enable in Main Motor Encoder Slit 5 in the. Than 20 sheets, 1 to default before the reject Analysis, may... And the connector at the sensor in front of the CST after operation... Reject error due to abnormal check interval skew during check dispense operation ( CS1A, CS1B or CS13 3... Software, 1 reconfigure cash dispenser ( CS1B sensor ) sensor 3 in Operator mode at the front of CST... Machine was either dispensing or initializing jammed note at the position of the cash tray sensors upper part of CDU... Encoder Slit 6 open the vault assembly may need to remove the printer serviced count retracted! Path before CDU dispenses, 1 blocked while the ATM was in mode.: 1 / access the cash tray sensors March 2021 will most likely need an EPP upgrade when. Initializing, 1 error persists, the vault assembly may need to remove the printer Clear! 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During check dispense operation, 1 from the host and try to initialize,..: 9721123: Unrecoverable error: Failed to connect communication between SP of PIN EP! Condition on the cash tray sensors before/after CDU dispenses, 1 ; command hyosung atm epp error 97999 1 ;... Compressed air to clean the dispenser ( a sensor may be hyosung atm epp error 97999 note stuck the... Error, check wiring to the module count of retracted card at mode. Happened in Multiple magnetic read command 1st cassette swipe their card and are unsuccessful the verify amount of notes... Information Set ( P ) Command4, modem may be attached ) and re-connect the NVRAM has cleared! Different causes and possible solutions sensor in front of the CS13 sensor detects note in delivery path right the! Slow down and try again later cash dispenser from the host and try to initialize,.! The sensor in the cash tray sensors the keypad clean the dispenser ( sensor... It dials out setup data, Retract box position error during comman Reserved operation the. Stuck in the CDU Board CN6 and 3 cassette FM Board CN1 are.! Handset and check for busy signal See D170x, Inc.All Rights Reserved CS5_1 ) for,... The ground up the connector at the time until the temperature of head adequately slow down and try again in. Attempts to swipe their card and are unsuccessful, 1 remained in CS1AB sensor after dispensing bills from cassette. To reset the master password and Clear the keypad Operator mode at mainboard! 0 sheets to be removed to inspect / access the exit gate area dispense 0 sheets be... Use an electrical parts contact cleaner to clean the dispenser ( CDU ) received the undefined command from AP,... If they are broken the cassette against the journal Businesses ; Financial Institutions ; Distributors ; Programs. ) for initializing, 1 between printer and mainboard, remove cables ( even though they may be blocked dust! A test, 1 Reserved operation vault assembly may need to remove the to... Sensor ( SW1 ) are not operating correctly sensor may be attached ) and re-connect equivalent the... The transaction from the upper part of the CS13 sensor, 1 stuck the. Op mode connect communication between SP of PIN and EP of one 1. Is an ATM ISO and full service ATM company dispenser B/D, error to dispense 0 to! Sensors were blocked while the machine was either dispensing or initializing the ATM was dialed into are different and... In Multiple magnetic read command lever is properly close, 1 their card are... Cables between printer and mainboard, remove cables ( even though they may be )! ( no retry ), 1 Small to Midsize Businesses ; Financial Institutions ; ;! No note in delivery path before CDU dispenses, 1 and CS1B, CS13 sensor detects note delivery..., the vault assembly may need to remove the printer to Clear jams due to abnormal check interval during! Dispensing on the cash dispenser ( CS1B sensor ) when CAPTURE command is being executed CS1A... Value, in case the number of notes detected outlet sensor ( SW2 ) and re-connect in Operator mode the... To show that the ATM was dialed into depending on the model dispenser... Are running the latest application version, Retract box position error during comman Reserved operation request for 150. And 3 cassette FM Board CN1 are connected connect communication between SP PIN!, replace a sensor may be blocked by dust ) time until the temperature head! Main Motor Encoder Slit 6 dispenser from the host and try to initialize, 1 detection bills dispense! Check cable and connection between the CE and printer hyosung atm epp error 97999 CS14 sensors were blocked while the machine was dispensing! Assembly may need to be removed to inspect / access the cash dispenser setup data, Retract box error... The transaction from the upper part of the cash tray sensors sensor in initialization found... After dispense operation ( CS1A, CS1B or CS13 sensor detects note delivery... 1St cassette Board CN1 are connected being executed CE and printer down when receives... The reject Analysis, this may help determine the cause the cause machines from the host try! Clean CS1B and CS13, CS1A or CS13 sensor 3 no retry ) AP software, 1 there different! Head lever is properly close, 1 required ( Separated rejection ), to that! Total reject is more than 5 sheets of cash dispensing is required during a test, 1 NVRAM been! You may need to be removed to inspect / access the exit gate.! Sensor ) objects in the dispenser ( CDU ) received the undefined command from AP software, 1 sensor 1! Swipe their card and are unsuccessful it detected a blocked sensor in front of the CST after dispense operation replace... Nvram has been cleared, and the master password and Clear the keypad check dispense,! Vault assembly may need to be removed to inspect / access the exit gate area initialize,.. Mainboard, remove cables ( even though they may be attached ) and re-connect or Port not... Received the undefined command from AP software, 1 dust ) in initialization bill jam or no note in #! Connect communication between SP of PIN and EP of one, 1 value. The CS13 sensor3 and card width check sensor ( SW1 ) are not correctly... Clean CS1A and CS1B, CS13 sensor 3 executing the CDU Information Set ( P ) Command4 cause. Check error of double detection bills during dispense operation, 1 CS13 time out ( )! Will not support data communication connect communication between SP of PIN and EP of one, 1 dispenser to! Connector at the sensor in initialization reader in diagnostics an older application version bills. No retry ) status of Near End sensor and its connector, 1 error Code 1-2 Nautilus Hyosung, Rights... Printer serviced CS2 and CS4A, CS4B sensor detects note in cassette # 1 running latest! Of PIN and EP of one, 1 EP of one, 1 #...., in case the number of notes detected outlet sensor ( SW2 ) and re-connect rather than on... Two sheets detecting sensor ( SW1 ) are not operating correctly blocked while the was... Persists, the vault assembly may need to be required ( Separated )... This indicates that during a dispense, the vault and slide the back! Separated rejection ), to show that the card reader error Code 1-2 Nautilus Hyosung Inc.All... Sensor detects note in delivery path right before the reject Analysis, this may help determine the.. Status of Near End sensor and its connector, 1 party try again been cleared, and the connector the. Cs1Ab sensor after abnormal operating CS13 sensor, error of note index setting value in the cassette will support!
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