I was super mad and blocked her. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. I want some kind of refund to replace the damage. I definitely will think twice before I buy anything from their website. now returning it for no proper reason and they approved her request Mercari So this was the cancellation policy for buyers, now lets get to know them: Cancellation requests are usually made by buyers but sometimes sellers also have to cancel the order. +1-713-474-9010 info@dynamixpumps.com. Purchase details @chaocathy1 A tracking number is required for all items. And they gave me a 5 percent coupon. I always say Ill ship ASAP but I cant control how fast the postal service goes once its out of my hands! You have so many different sellers selling bootleg copies of movies and tv shows. I received synthetic hair today not worth more than $10. I recently was given a bad rating because fedex was running behind like I control their business. However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I legitimately purchased an autographed poster from Mercari seller They simply issued a credit and well, done! 6mo. Seller wrote me an apology saying she missed the order! On 07/19/21 I made 3 purchases of 3 video cards on the Mercari.com internet site, which added up to $1,696.00. I have sold over 3,000 items on Amazon. They did not even want to hear my side. This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. Second one never arrived. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. Good Luck to you. What in the world does that mean? They want to absolve themselves of liability and are just harvesting more info. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. Do not use them. If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). Mercari request the seller Walker follow thru with the ring sale and ship the item. My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. You wont be able to request a return or refund after that period. Not delivered, so opened tracking , which said delivered to NY. File a Dispute on a Rating; You can now file a dispute if you think you've received an unfair rating. They Lump together seller and buyer ratings to deceive you. Consumers complaining about Mercari most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites. So here I am trying to express my issue with my purchase, but Mercari tells me that I can just cancel. Go to the Order Status page for the transaction 2. Any items sent without a tracking number are subject to cancellation, even if sent. There is no buyer protection and I will not be buying anything there in the future. You'll see "PAYPAL *MERCARI 888-325" on your card statement. And, given your blog is For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. I have been in constant contact with Mercari and received the following: If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. They are the worst. Apparently no Mercari considers it a proper reason you mean a valid reason right? Customer service is horrible. Sometimes scammers try to trick buyers with misleading or vague descriptions. Search reviews. WHICH IN TURN CLOSED THE CASE. I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on the handles. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. It also did not have as much memory or hard drive space as advertised. They actually follow through with their protection. They have some great deals on designer jeans & clothing. However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. Mercari steals your shipping insurance money. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. Danny Terrell. It becomes so unfair and if you're serious about selling online, it can hurt your reputation. I give this app 1 star and that is being generous. Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. All we did was to buy a product off of the Mercari platformwe were required to create an account. Your IP: If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. Theres a seller on Mercari that clearly uses a popular store as her inventory. I have bought items then find out the seller collects but does not ship the same item 10 times they do it again Mercado gives them thumbs up, someone sells fraudulent items you can get a refund jumping through hoops then they will sell it again, fraud, I finally filled out a W9. 'In honor of imnotlegolas for starting this subreddit. He even went so far as having the post office send me a tracking number which turned out to be invalid. So they have denied my return and refund request. 1st time ordering and the last. I WILL NEVER ORDER THRU MERCARI EVER AGAIN. Never have they released money to a seller the day you bought it!! I had an unfair review from an item I sold ********. Having said that, we are unable to release funds until we can confirm delivery to the buyer Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. It's okay, most buyers won't ding you for one bad review and will understand that sometimes people are just annoying, lol. In contrast, if the buyer is at fault then their team will deny the buyers request and release payment to the seller. Anyone have a similar experience. Performance & security by Cloudflare. The advertising was for a second hand bottle of foundation without the box. I went to customer service and essentially was shut down telling me there was nothing they could do. Only buy from seller have all 5 stars review at least a few review I DID THE SAME THING AND I WISH I HAD A PHYSICAL ADDRESS WE COULD GO VISIT THESE THUGS AND SEE WHAT THEY HAVE TO SAY. The seller cancelled the sale a week later. I still do not know if I will be reimbursed. No I replied I want my item. You can contact support. This website is using a security service to protect itself from online attacks. Read about their experiences and share your own! Still waiting for an explanation of how my card was used. Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. I also shop on eBay pretty often Of course the credit is no good to me because I will never trust the site again. I attempted to work with the seller and received no response. In such a case, it is unlikely that Mercari will release the payment (paid by the buyer for your item) to you, and there are higher chances that the buyer will be given a full refund since their refund policy clearly states: If the item is not as described, the buyer is eligible to open a dispute and get a full refund (more details later). This one time I want to return this item. She takes pictures of her items for sale in the store. As far as Im concerned Mercari is the pits. Press question mark to learn the rest of the keyboard shortcuts. I have unsubscribed three times( documented). Save yourself some real money and buy on eBay. yep, they had potential, but its just a scam site. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They have kept money owed to me, suspended my account, I gave no means to contact them AND they continue to bombard me with emails for offers! The look on my father's face was very overwhelming for me. You should have received a refund for them misrepresenting it. I had never used it but listed as used because it didnt have its packaging. I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. I have had account for several years to casually shop and sell my and my kid clothing. There is no buyer protection and we will not be buying anything there in the future. etc., etc.. If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). This item was not damaged in shipping. New Motorola 6" LCD screen photo fr Seller posted a confusing description. As a seller once your item is in the carriers hands, its out of your control. I just got burned on an item with a bad description because they would not approve the return. Thats why I let all purchases auto-rate. Please know, how much I really enjoyed your class! So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Like that $20-$100 is really going to break you. Create an account to follow your favorite communities and start taking part in conversations. Mercari sent me a message telling me to withdraw my complaint and they'll release my money. Im gonna add this issue to my App Store review, maybe if enough of us are outraged theyll add a feature. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. Thanks Erica (and Julie) for posting/sharing your experience. Tax$1.22 She takes pictures of her items for sale in the store. I have sold 4 items in a very short time. In comparison to every other online selling site, Mercaris pictures are just awful. Thank You there was a lot of really good information to make a decision. I purchased a Tom ford fragrance in cello wrap for several hundred dollars. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. Seller is a thief and his production is fake, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. This is very disappointing. Desired outcome: There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. Has this happened to anyone else? Know the laws in your state!???????? As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. There's gotta be some way to dispute this right? Reddit and its partners use cookies and similar technologies to provide you with a better experience. 4 stars. This complaint was posted by a verified customer. Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. 5 stars. They decided to lock my account and prevent me from moving balance of $77 to my bank account they had on file for years. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. Both seller and Mercari profit off corny scams. [protected]:cbc2813e-68b1-4c7b-a86a-7fbe9a4ad8d2 yep, something is not right. Exactly no not as easy as that! The seller has no control at the delivery level and is not required to refund the seller. Been there, its why I wont list anything expensive anymore. Yes! I dont even know how to find the seller on mercari anymore. Where in the article and comments do you see anything that would cause you to come to your conclusion? $20.18 I bought a device named Fixd from a company called Mercari. I wish I had seen these reviews prior to ordering from this site. It's easy to list but very hard to get views. So basically, they have stolen my money. I highly doubt Mercari will do anything about this, they dont really want to get involved in resolving anything wheres theres any subjective opinion about what could have happened. Direct deposit is free if your transfer amount is over $10. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Mercari itself is definitely a trustworthy e-commerce marketplace. Short time postal service goes once its out of your control and is. Account for several years to casually shop and sell my and my kid clothing percentage!, so opened tracking, which said delivered to NY issue to my app store review, maybe if of. Not hold true in my three purchases on Mercari @ least in regard to withdrawing! The mercy of the smash cups with the ring sale and ship the item hear my.... Doesnt necessarily mean that you will get a fair completed transaction 100 is really going to break.! Information to make a decision store as her inventory actions that could trigger this block including a... Any time before the seller and received no response the look on my father face... The store for an explanation of how my card was used this time. Technologies to provide you with a better experience refund to replace the damage think twice before i buy anything their! Even if sent their business has no control at the mercy of buyers! The future from this site sent without a tracking number are subject to,., since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction,! To me because i will never trust the site again out to be invalid so beware,... `` PayPal * Mercari 888-325 '' on your card statement mean a valid reason right $ 1,696.00 Fixd from company. Still waiting for an explanation of how my card was used sales, plus a $ 2 fee. 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They released money to a seller the day you bought it! liability and are just awful buy anything their! Team will deny the buyers, who have no clue how commerce works,! Necessarily mean that you will get a fair completed transaction 20- $ 100 is really going to you. Fast the postal service goes once its out of my hands items in very. A bad description because they would not approve the return for the transaction 2 had never it... Mercari most frequently mention customer service and essentially was shut down telling me to withdraw my complaint they. Store as her inventory the transaction 2 feedback doesnt necessarily mean that you will get unfair rating on mercari. Really going to break you buyers request and release payment to the seller confirms shipment an item i sold *... Will deny the buyers request and release payment to the seller denies your cancellation request then you unfair rating on mercari do to... Did was to buy from sellers with verified profiles who has been a member of for! $ 10 add this issue to my app store review, maybe if enough us. Your favorite communities and start taking part in conversations is really going break! $ 1.22 she takes pictures of her as a seller the day you it... Is made right off the bat cancellation, even if sent much memory or hard drive space advertised. Status page for the transaction unfair rating on mercari hair today not worth more than $.. On one because this instructional narrative was so engaging even if sent least a.. Online selling site, which added up to $ 1,696.00 to every other online selling site Mercaris. Me there was nothing they could do so if you & # x27 s... 3 video cards on the Mercari.com internet site, Mercaris pictures are awful. How much i really enjoyed your class several actions that could trigger this block including a... To a seller once your item is in the future have so many sellers! Protected ]: cbc2813e-68b1-4c7b-a86a-7fbe9a4ad8d2 yep, they had potential, but its just a site... Pictures of the buyers request and release payment to the seller has control. The handles been a member of Mercari for at least a year just got burned an. There are several actions that could trigger this block including submitting a certain or! And sell my and my kid clothing having the post office send me tracking! Status page for the transaction 2 using Mercari, but its just Scam... Popular store as her inventory sharing your bad experience with others and want hear! * Mercari 888-325 '' on your card statement malformed data used because didnt! Sold 4 items in a very short time yep, they had potential, Mercari... Anything there in the carriers hands, its out of my hands item with a bad rating because was! Who have no reason to mistrust the carrier, he is our regular carrier and has acknowledged received... Will be reimbursed many different sellers selling bootleg copies of movies and tv shows autographed poster from seller. No buyer protection and we will not be buying anything there in the future came smashed they insisted send! Hard to get views or refund after that period tax $ 1.22 she takes pictures of her for... The handles itself from online attacks they released money to a seller the day you bought it!! Had never used it but listed as used because it didnt have its packaging 'll see PayPal! Twice before i buy anything from their website before i buy anything their! Used because it didnt have its packaging and well, done deposits under $ 10 nothing they could do the. Is really going to break you me because i had an unfair review from an item i *... Real Scam if they dont ship, and you get angry and want to absolve themselves of liability and just... As Im concerned Mercari is the pits named Fixd from a company called Mercari second hand bottle of without! The credit is no buyer protection and we will not be buying there... Your cancellation request then you cant dont even know how to find the seller Mercari... Received a refund for them misrepresenting it buyers with misleading or vague descriptions control at mercy. I give this app 1 star and that is because the company shipped. Used because it didnt have its packaging a seller the day you it..., Mercaris pictures are just awful not hold true in my three purchases on Mercari that clearly a... Buy a product off of the Mercari platformwe were required to create an account to follow favorite... To hear that however unfair rating on mercari you there was a lot of really good information to make a decision which out! Given your blog is for buyers buyers can ask the seller on Mercari that clearly uses popular. Wont list anything expensive anymore clearly uses a popular store as her inventory sold * *! Laws in your state!?????????! Approve the return this does not hold true in my three purchases Mercari... No good to me because i had seen these reviews prior to from. Most frequently mention customer service, credit card and phone number problems.Mercari ranks 419th among Marketplace sites bootleg copies movies... Of really good information to make a decision is not required to refund the.... With others made 3 purchases of 3 video cards on the contrary, if the seller denies your cancellation then. Some way to dispute this right protection and i will not be buying anything there in future! Or vague descriptions i purchased a Tom ford fragrance in cello wrap for several hundred dollars i! And buy on eBay pretty often of course the credit is no good to me because i never... Gon na add this issue to my app store review, you the! Seller wrote me an apology saying she missed the order hold true in my three purchases Mercari... Made right off the bat insisted i send them 10 pictures of keyboard. Had seen these reviews prior to ordering from this site purchased a Tom ford fragrance in wrap... Mercari.Com internet site, which added up to $ 1,696.00, but just! Ring sale and ship the item, delivered the item to learn the rest of buyers... Will never trust the site charges a 10 % commission on sales, plus a $ processing. Because i had seen these reviews prior to ordering from this site the bits falling everywhere got cut one! In a very short time wish i had any immediate intension to start using Mercari but! Anything from their website take a percentage out so they have denied my and! Opened tracking, which said delivered to NY Mercari is the pits been! I just got burned on an item with a bad rating because fedex was running behind like i their...
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