Start your vacation sooner while maintaining physical distance. If yes, then download the medallion class app from the app store. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App Easily monitor your onboard expenses by accessing your portfolio on your smart device. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. Upgraded wearables but app would not accept payment. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. And for "game-time decisions," check how many people have reserved a venue at any given moment. My booking and ship was changed to another ship and booking number. Thank you. I have a receipt for it. As said above, you'll still need your vacc card at check-in. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? Booking name Glynis Please advise what I can do. (My app issues didn't get fixed.) Our other single voyage works fine. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. Good to hear you finally found a way! I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? The app cannot understand that the middle name is the second name that appears when the passport is scanned. Not worth the effort or worry. R u sure you have placed the phone properly over them? (started several months ago). I HATE this Medallion App thing! Phoned Princess but all they could say was reinstall the app but that has made no difference. On-demand The app just keeps saying there is a problem and to try again later. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Thank you. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. I have spent 2 hours trying to get the app to load my info? Are you having issues? Can my Medallion device be shipped to my residence if I live outside the U.S.? Middle name. Is a Medallion wearable safe to use if I have a pacemaker, or other medical device?The Medallion wearable includes magnets and RF technology that have been designed and manufactured to meet the radio frequency (RF) requirements set by the Federal Communications Commission of the United States. I am unable to link my booking number to my medallion app, This has got too be the worst app I have ever tried too use. Want your favorite fruity drink while relaxing in the Piazza? Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Purchase accessories or personalize your Medallion and wear it however you like. This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. *Reservation times based on venue capacity and availability. Not able to download app. UPDATE: I was able to get in on my tablet using log in with booking number. Does anyone know how I can do this outside of the app? Force Stop the Princess MedallionClass App. It also offered a 4 or 6-top. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Phone is iPhone 12 Mini with up-to-date IOS. Without that, you don't get very far. Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Generally speaking, if you want something that you can get/schedule on the medallion application.just do it the old way.ignore the application and you'll be a happier cruiser. Is there a way to wear my Medallion device other than the lanyard?Absolutely. Wi-Fi everywhere on board so you can text, post photos, video chat and more! I installed the Medallion Net app before boarding no issues. (started several months ago). When i complete the info, i cannot click save. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. Then open a web browser and the page will launch. They continue tell me it is an IT issue they are working on!!! It's just, dammit! Then open a web browser and the page will launch. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. Cannot upload security photo, says try again later. LauraS What they don't tell you is that it won't work if your phone is too old. Purchase food, drinks, stuff even laundry tokens! Not a happy 80 year old crappie!! Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. It says "INVALID VALUE" for my email address so the next button isn't accessible. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! You walk along the corridor and voila! The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding, Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". How to use the interactive boards on the new Medallion Princess Ships to make reservations, see the activities, book dining, find restrooms, find other guests and. By Frank and Barbara Mitchell Jun 04 2022. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. App is doing nothing it was intended to do--does not allow me to register with email or booking number. I want to be able to use the app.). MedallionClass cruising is all about making vacations effortless. Alternatively, you may use. My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. the health app won't let me finished did my husbands. And there are a few ways to get the attention of the developers/DBAs: 1. Why bother, just take it to check in. Princess USA does that now. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. I add it in and it won't take. UPDATE: I was able to get in on my tablet using log in with booking number. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". It keeps saying that these are pending and not acceptable. Here is how to fix: Follow the Princess MedallionClass android app crash troubleshooting guide Here . And they need to wait 90 minutes to do this? It has just been frustrating. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. Even the website had issues of ups and downs tjis weekend. Looks like you should have the latest version of the App. It is a pain to navigate and certainly not fit for purpose. Fortunately, the ship runs better than the Medallion App. Unable to proceed. One can only speculate this is in response to customers having the issues with the app. Love TV and movies? I think this is down to semantics. And you are ignoring the good advice they gave you. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. Can someone access my personal information through my Medallion device? EDL). I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Booking name was Brenda More time for you. Started August 27, 2021, By The app crashes on open on my Galaxy S8. I have more than the 2 gb required. To use our mobile site, please enable JavaScript. The MedallionClass app puts everything at your fingertips However, the app has not updated and still only records up as Ruby membership. my next gripe is about the airport that if we are unfortunately needing repatriated home. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. Booking name Rene We actually have our own Princess webpage too,. This app need a lot of work to make it useable. I still don't see anything about choosing an arrival time but at least I'm in . At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. It just won't save. You can even create an OceanTagalong that follows you throughout your cruise. My app no longer shows me as green line. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Wi-Fi everywhere on board so you can text, post photos, video chat and more! Save screen is grey in personal information and wont let me save. @Travelw This is from the medallion FAQ's on the Princess site. Cannot link my booking, the error is No booking number found. Error message pending It has been pending for 4 days. And stay connected with your group no matter where you are (or they are) on board. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. I am unable to download my covid vaccination results onto the app. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Surname Salzer. . If that photo does not match a guest during a purchase, the transaction will not be authorized. I had this interaction yesterday when checking DMW function. Bottom line: It's not your job as a customer to find workarounds for their blunders. I have not been able to download the app from Google Play. I have tried doing it manually and scanning but to no avail. Which phone number did you call? 2. Started August 27, 2021, By Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. Realize you forgot sunscreen by the pool? touch-free, thanks to MedallionPay. Why is my COVID pass still pending 3 days before the sailing date ? Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. I have successfully located the Arrival Time feature on my tablet. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . My husband has long had an account with Princess, but could not get in via the Medallion app. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. I still don't see anything about choosing an arrival time but at least I'm in . When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. If you already have an online account with Princess, you may enter your . The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. Ann is my middle so my passport is correct Expected to be able to take a security photo and can't. There must be a easier way of checking in. However, all the information showed up on my traveling companion's Medallion. . Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. I think they were having server issues this morning. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. No. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. If I try anything else, all information is lost. . I called and was informed there was a glitch and to just show up when I wanted to. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. Will that be a problem? It's just, dammit! The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. Receive error message "something went wrong, try again later." Even when I put only my first name the blue save comes up, but does not save the info. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. Depending on your departure date, they might not respond for a while. Now that I'm back onshore, the app is totally screwing up my phone. Medallion App stills has the old booking and ship. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Watch live TV, movies and Ocean Originals anytime, anywhere! Thanks Bev. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. Does anyone know how I can do this outside of the app? 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