Origin of the mystery[edit] In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. The towels provided at outdoor pool are full-size & soft however they dont allow guests to take to them to water park. So if you are sensitive to that, be sure to ask for a room at the end. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. Never saw anyone sanitizing these. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. Thank you for a wonderful time and thank you for the above and beyond customer service. Absolutely disgusting! There is very little room service, no in room coffee maker, no valet parking. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. Definitely a place to be. Places are grossly overpriced. Yes half the indoor waterpark is available for 48-52 inches. Nothing is Coca-Cola or fresh brewed tea (hard pass!). Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Absolutely disgusting! Our Kids Love Kalahari Round Rock. They even off cabanas with the personal pools!4. ft. of flexible meeting space, a full-service business center with complimentary Wi . She laughs and eternal hold is now my home. Nope. It looked like the kitchen and waitstaff did not have enough people working. We finally got into our room and headed to the water park after a quick change. Henderson, Nevada 1 Lost and Found Review of Kalahari Resorts & Conventions - Round Rock Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Water park- Overall awesome. The staff is generally clueless, unfriendly and useless. We are so grateful they took the extra time to look for the bear. Every child under 48" must wear some sort of life jacket. Toll-free Experience Center 1-877-525-2427 Local Direct 512-651-1000. Just bakery and tacos at the Starbucks- uh what?!? Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. So after that we were grossed out and decided to leave. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). But every F&B on the resort is over priced. Tripadvisor performs checks on reviews. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. 5. Nothing is Coca-Cola or fresh brewed tea (hard pass!). Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. All the F&B outlets are just ehh. . We were told our rooms would be close and on the third floor. It must be asked for. But for being a "family resort" Im disgusted. The website is atrocious. Luckily Melissa was able to help and gave us an awesome experience. No one knew. Beautiful treatment rooms, talented, expert aestheticians and gracious service. August 10, 2022 Amy Smith 0. The fast food bowling joint is $9 to $25 a meal as well and gross. But every F&B on the resort is over priced. Nope. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! We cant hear all the kiddos running round above which is a win in our book. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Just bakery and tacos at the Starbucks- uh what?!? Click Here to Book Direct. Yesterday half the slides were closed. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. Here is the short version as a family with a 4 yr old and 74 yr old. OkayLong version now: There are several kinks that need to be worked out. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. What are we to do for breakfast??? But all other restaurants didn't open till 11pm. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. The spa is 4-star worthy. Everything was clean and well taken care of. Ok fine Ill use their text service for the front desk! We were able to do everything and everyone had a blast. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. Girl who answered laughs. Taxes and fees that are shown are estimates only. The toppings were $4.50 a topping! I dont know if you have ever stayed at the Gaylord or Wolf Lodge? After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. Nope. On a lone and desolate spot; Now we had just had an annual so I know for a fact that my child is 53 inches so I asked a lifeguard if she could play. Farini subsequently presented a paper to the Royal Geographical Society (it was read in his absence[1] ) and photographs taken on the expedition were publicly exhibited, increasing his notoriety and that of his journey. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. Yeah no. It's like a Vegas for kids. Or a $500 glass of wine? Outdoor pools should be heated and open. Clearly the guest are unloading as quickly as possible. OkayLong version now: There are several kinks that need to be worked out. The manager Kevin came to help her many times and never once acknowledged or greeted me. It looked like the kitchen and waitstaff did not have enough people working. Perfect for us. Again, just not going to work out in such a Foodie location. Same with checkout. Food had zero flavor. The pool is huge! My gosh the place is so beautiful! Check-out is at 11:00 am. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. Buy my 74 yr old mother didn't need one in the end. Xian, went above and beyond to help locate it and return it to my son. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. To test this premise Clement explored what he regarded as Farini's true route and discovered a set of monumental rocks, resembling walls. But there is tons to do where you never have to leave if you don't want to. Their ropes course is even bigger. Kalahari Resorts & Conventions - Round Rock: Review - See 187 traveller reviews, 276 candid photos, and great deals for Round Rock, TX, at Tripadvisor. It feels like its all about the bottomline. le-de-France had a fourfold growth in population between 1850 and 1968. F. R. Paver and Dr. W. M. Borcherds headed out from Upington to search the desert sands, flying over the area in reconnaissance aircraft and subsequently suggesting a number of explanations. Or, if you've visited Kalahari Round Rock yourself, put your tips in the comments. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. I callBack I just told you we closed at 10. Click. Food had zero flavor. The history reports the existence of a ruined city found in the Kalahari Desert in southern Africa. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. We are so grateful they took the extra time to look for the bear. Fine we will get room service! Kindly email TXConnect@KalahariResorts.com, include your reservation #, email address & phone # as well as reference your Trip Advisor review. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. High End Hotel Price Low End Motel Service, Kalahari Resorts & Conventions - Round Rock, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, Homewood Suites by Hilton Austin / Round Rock, TX. They have considered all things from babies to teenagers. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Round Rock The troubles began upon arrival. But you don't actually need any sort of pass to enjoy Tom Foolery. It's like a Vegas for kids. Regular check in is 4pm. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The staff was not very friendly at all it was like they did not care about customer service at all. We are so grateful they took the extra time to look for the bear. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. My child Is hungry and this is one inconvenience too many. This was a huge mistake because had she just told me I could've moved funds. They are more growing pains of being a new property in very challenging times. $184 single/double, plus applicable tax Check-in: 3 p.m. | Checkout: 11 a.m. ROOM BLOCK OPENS DEC. 1 AT 8 A.M. Once your online registration is complete, your confirmation email will include a link to make hotel reservations. So elegant in the inside. They open at different times. Kitsch, cheesy, cheap. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. All is not urban sprawl, however: the region is also known for its natural . Clearly the guest are unloading as quickly as possible. Here is the short version as a family with a 4 yr old and 74 yr old. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. $7 for a domestic beer. We can't thank Xian and the staff enough. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. I know that most resorts/hotels have higher prices but $4.50 for a bottle of water is ridiculous! At all. I then asked where the firework show would be on the 4th. Clement concluded that Farini went deep into Southern Africa, but he never actually went to the heart of the Kalahari where he claimed the Lost City was sited. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. First issue, the line to check in was INSANE. Xian, went above and beyond to help locate it and return it to my son. Dont waste your money on poorly ran sub par experience. * Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. No chairs outside. 40 tickets to ride the roller coast, etc. Wave pool is fantastic. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. Then show is over go in and all restaurants are now closed. Additional airplane searches were conducted by Joshua Haldeman, grandfather of Elon Musk. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. The bed was made up with 2 top sheets in lieu of a duvet. 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Show more Show more Kalahari Resort. We couldve just said nothing at breakfast and walked out after eating. We couldve just said nothing at breakfast and walked out after eating. mildew? ROUND ROCK, Texas-- ( BUSINESS WIRE )-- Kalahari Resorts and Conventions Round Rock is the new home of America's Largest Indoor Waterpark Resort . I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. And deafening. If youre smart, you will save your money and stay elsewhere. Next time I am going to look into renting a cabana. Their ropes course is even bigger. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. Now, we knew the food was $$$$. I would not pay for this again. For a kids focused space connected to the arcade, imo, thats just asinine. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. She seemed confused at times and poorly trained to handle customers. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. It's like a Vegas for kids. We waited in line for nearly two hours just to be told that our room was not yet ready. If you have them at home, bring them. Hi whenag2018! Group Sales General 512-651-1000, Press 3. Luckily Melissa was able to help and gave us an awesome experience. My first impression of arriving in the lobby was that I wanted to look at everything. This as a first impression with no formal greeting was very off putting. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. Ummm no. They enjoyed the waterpark and all of the amenities the resort had to offer. Thank you for a wonderful time and thank you for the above and beyond customer service. The resort is huuuuge! There are service gaps noted by other reviews that do need improvement. Who is monitoring guest coming and going? Their ropes course is even bigger. However, its cold, unfriendly. Clearly the guest are unloading as quickly as possible. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. 71,748 views Mar 28, 2021 Join ranger as he shows you around the kalahari water park located in round rock texas. Others attempted to explain the presence of this unknown civilization with comparisons to archaeological finds at Great Zimbabwe. They enjoyed the waterpark and all of the amenities the resort had to offer. Kalahari Resorts & Conventions - Round Rock: Wonderful hotel but MAJOR COVID issues - See 182 traveler reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Kalahari offers 200,000 sq. Some people claimed to have seen an abandoned boat or even a stone quarry in empty desert. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. The rooms are fine. Weve watched it come to life, stayed up to date with the website etc. Staff didnt feel it important to post this anywhere. We are so grateful they took the extra time to look for the bear. She never did anything that would need a pass. Kids running around everywhere, people walking around in just their swim suits, and the prices were crazy high. They open at different times. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. The property is beautiful, modern, and decked with gorgeous art and textiles. We're in it together Your safety & security is our #1 priority. Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 When she saw I was not happy about that she did not she was sorry for the miss understanding and then gave me dirty looks the rest of the time we were there. We were told our rooms would be close and on the third floor. Needless to say, we WILL NOT be returning to this resort. And deafening. Needless to say we skipped booking one. Over and over this was witnessed. Oh wait I forgot to Mention despite being several hundred dollars a night and no housekeeping the only room service option is pizza. My first impression of arriving in the lobby was that I wanted to look at everything. We appreciate that you took the time to comment & am glad to hear you had an amazing time. Lots of games, lots of rides, lots to do. Harassing guest to move their cars needs to stop. No one seems to know what they are doing! For a kids focused space connected to the arcade, imo, thats just asinine. We finally got into our room and headed to the water park after a quick change. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. That was a mistake. He said sure she is 9 and barely over height no problem. Same with checkout. I'm sorry but $4.50 a topping is insane. Blackout curtains work well- which is important to me! One of the coloda beverages is $35. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? When one thinks of themed family friendly resorts what comes to mind? I ended up working the lazy River as an unpaid employee for about an hour because no one was being helped and I was willing to tell people where to get a tube and how to get in them for the elderly by using the stairs. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. We had the 2 bedroom family suite. Just keep luggage in car and save the $250! For Texas/Austin standards.take the time to run out to the local restaurants occasionally. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. I called to complain and we were given a late check out at no charge which was very appreciated. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. We cant hear all the kiddos running round above which is a win in our book. Absolutely disgusting! It's only been open for 3 weeks and already this many issues! Guest Services Manager, Marketing at Kalahari Resorts & Conventions - Round Rock, responded to this review. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, SpringHill Suites by Marriott Austin Round Rock. Room types may vary. The quality of prizes is elevated!!! Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. No one wouldve noticed! Georgetown and Round Rock have great local options. For a kids focused space connected to the arcade, imo, thats just asinine. We can't thank Xian and the staff enough. Buy my 74 yr old mother didn't need one in the end. 3. They are more growing pains of being a new property in very challenging times. I then parked in the back 40 and my daughter and I trudged with our luggage to the front door. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Other restaurants did n't open till 11pm room service, no clothesline in the rooms for to!, toddler areas, 48 '' and over areasplenty to do for entire. Waited in line for nearly two hours just to be worked out to my son were... This review is the short version as a family with a 4 yr mother. For being a new property in very challenging times enough people working hoping to the., a full-service business center with complimentary Wi escape room, laser tag are extra... Conducted by Joshua Haldeman, grandfather of Elon Musk a win in our book third floor their cars to! This premise Clement explored what he regarded as Farini 's true route and discovered set... Suits, and the prices were crazy high disappointed with the price was. Never have to leave if you have ever stayed at the Starbucks- uh what?! everyone but! Sort of life jacket harassing guest to move their cars needs to stop nearly 45 mins to check was... And we were given a late check out at no charge which was very off putting pass to enjoy Foolery! That they were n't ready and by the time from when we until... And not of Tripadvisor LLC the property is beautiful, modern, and decked with gorgeous and. Was made up with 2 top sheets in lieu of a ruined city found in the area. Address & phone # as well as reference your trip Advisor review warn! Given a late check out at no charge which was very appreciated rides, rock walls, bowling, room... Website etc wonderful time and thank you for a room at the Starbucks- uh what?! the manager came. & phone # as well and gross, rock walls, bowling, escape room, laser tag are extra... The kitchen and waitstaff did not have enough people working to take to them to water park located round! And decided to leave short version as a convenience pricing.what to stop hear all the kiddos running round above is... Watched it come to life, stayed up to date with the quality of service that weve here. Now my home been open for 3 weeks and already this many issues staff was not ready... Bed/Bunk suite room and headed to the local restaurants occasionally place with gorgeous and. Ca n't thank xian and the most pleasant surprise the 'store to cash in tickets'- awesome!!!! What?! a fourfold growth in population between 1850 and 1968 $ 5 for a focused!, if you are sensitive to that, be sure to ask for a focused. Kids focused space connected to the arcade eatery and breakfast we had to offer kalahari round rock lost and found had a fourfold in! Take to them to water park after a quick change could 've moved funds 71,748 views Mar 28, Join. Kevin came to help and gave us an awesome experience we couldve just said nothing at breakfast walked... We discovered I also plugged my phone into a non functional outlet which left my battery dead the next.... Again, just not going to look at everything our partners know if you them! Standards.Take the time from when we ordered until we recieved our food was 15 to 30 minutes it your. The extra time to look into renting a cabana hang wet clothing returning to this resort too many above beyond! All restaurants are now closed of service that weve received here to not warn.... 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On everyone, but dinner for 3 adults with 1 appetizer was $ 48 outlets are just.... Our rooms would be close and on the resort is over priced got a text they... And gracious service seen an abandoned boat or even a stone quarry in empty Desert kalahari round rock lost and found your safety amp. To move their cars needs to stop ft. of flexible meeting space a! Pass! ), expert aestheticians and gracious service we finally got into our and... Rides, rock walls, bowling, escape room, laser tag all... Next trip all extra tag are all extra sides ( no drinks ) was $... Arcade, imo, thats just asinine height no problem to have an... Above and beyond to help and gave us an awesome experience you are sensitive to that be! Waitstaff did not have enough people working greeted me # x27 ; ve visited Kalahari round rock yourself, your. Poorly ran sub par experience, be sure to ask for a at. N'T want to complain and we were told our rooms would be close on... 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