Dear Victor, Kayak and Chatdeal are a middleman who can add no value. Two thumbs up for ChatDeal, especially Mark, Charlie, and Sawyer. ChatDeal Service Team, Dear Nana, I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Terrible customer service and refusal to give refund. And I am not entitled to a full refund because after the "analysis ' they found that a certain code is missing from my ticket. KAYAK Help Center Frequently asked questions. 5 0 Were sorry to hear of your less than satisfactory experience with Chatdeal. We also ensure all reviews are published without moderation. Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Were sorry to hear of your less than satisfactory experience with Chatdeal. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Travel Protection Plan is an extra service option offered with a ticket during the booking process. Best flights for your dream destination. Booked on June 1,2022. Dear Wujun, they are the partner. Love working once again with chatdeal - and Especially Josie! I booked a roundtrip ticket to Ecuador. Go direct to your airline to purchase tickets. @panos79 I'm in the same boat (google brought me here). Booked a ticket with Eva Air. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. Follow us on Social Media to find out about latest updateson our progress. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Tip for consumers:Use the service at your own risk. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Be back again next time for sure. You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. It goes against our guidelines to offer incentives for reviews. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. I just my trip will go well. BBB reports on known marketplace practices. Please email us at investigation@chatdeal.com DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, Kind Regards,Chatdeal Team. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. Well pass along the kind words.Faithfully Yours,Chatdeal Team. Passenger details 6 . Please email us at investigation@chatdeal.com Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Dear Florin,Thank you for such a wonderful review! Cant believe that KAYAK does business with Chatdeal. Anyone can write a Trustpilot review. Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Return to top . We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. The Plan is limited to unforeseen events that might affect your air travel. You'll be stuck with a headache and a horrible experience. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. Kind regards, Would you please provide us with more details, such as booking ID or ticket confirmation? Would you please provide us with more details, such as booking ID or ticket confirmation? They brought me options, and patiently tried other options too. Now, I've seen a schedule change on the airlines site for over a week. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Providing you a personal approach, strict solutions, and helpful recommendations. Dear Brady, Yours sincerely,Chatdeal Team, Horrible experience. Dear Carter, Turkish Airlines Overall score based on 23103 reviews. Looking forward to speaking with you soon. I quickly emailed back and said to cancel my reservation. Kind regards, Truly awful experience. Kind regards, We will do our best to avoid such a situation happening again in the future. Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. Keep in mind that the Travel Protection Plan is not considered as insurance. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. This is the first time we've used this service and it is really remarkable. Anyone can write a Trustpilot review. Verification can help ensure real people write reviews about real companies. Here are 8 tips for writing great reviews. I asked for my options, possible replacement flights. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. KAYAK Help Center Bundles and Additional Services Price Drop Protection. Amazing feedback! Lufthansa doesn't help or support. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Two thumbs up. This isn't actually a real company. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. Book easily, Fly anywhere! Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. (888) 839-0189. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Use the flag --output to specify a different path or file name for the output. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. You will still need to pay extra for whatever changes that needed to happen. They will say they will call you back but they will not. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. I will certainly be careful never to deal with ChatDeal again. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Bought tickets through chatdeal after Kayak directed me to their website. Bundle and save Save money when you bundle your flight + hotel. Kind regards,ChatDeal Service Team. Terrible, Dear Mary Anne, Find out how we combat fake reviews. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Booked via Kayak but apparently that was Chatdeal. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Conditions that determine the prices float higher and lower: Everything depends on the timing. ChatDeal Service Team. Helped me with my itinerary. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I had to contact them. The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. Thank you for the fabulous service!! Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Well automatically check for price drops 72 hours after you book. Tip for consumers:Use expedia or anyother reputable company. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Find out how we combat fake reviews. The support bundle screen provides a list of all the classes of information that can be included in the support bundle. Your review is very concerning to us. We apologize for the difficulties encountered with your reservation. after severals answers no response !!! In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Kind regards, She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Enzo made my Booking experience Seamless! Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Dear Amy,Well make sure to pass along these kind words to Crystal. Faithfully yours,ChatDeal Team. Posted at 17:59h in postprandial hypotension cure by church illustration drawing. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. A technical error has occured. ChatDeal did not contact me in the 24-48 hours as promised. We are so glad you like his work! I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! We are glad you felt such a positive experience with our representative Sasha. The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. Raavi was a good and helpful agent. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. I ultimately, told her to CANCEL the whole transaction and send me a confirmation of the cancelation and to please keep the chat box open until I received it. On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. So what can i do ? The flight that Xander found for us to replace our canceled flight was no longer available, as I had anticipated would happen. We apologize for the miscommunication encountered. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Please email us at investigation@chatdeal.com Service is difficult and lacking. Search for Bucharest flights on KAYAK now to find the best deal. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. Passenger details 6 . I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Please email us at investigation@chatdeal.com i want send court notice. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Go direct to your airline to purchase tickets. Chatdeal Team. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati Don't ever book with Chatdeal. DO NOT USE KAYAK OR CHATDEAL. But the more people who know about this scamming company the better. Here are 8 tips for writing great reviews. Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. Customer service is a joke. Hello. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Horrible customer service. Dear Damion Walters,We were thrilled to read your 5-star review of our service. don't expect same service as kayak. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. They have the worst customer service I have ever seen. By default, the support-bundle command creates a zip file called support_bundle.zip in the directory where the command is called. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Your request was received and Hope you enjoyed booking with Amber. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . write a review Was this review helpful? I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Avoid at all cost. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. 7.8 Boarding. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Charges alot of money and doesnt do the work i needed to be helpe with. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. It's the same thing they told me three days ago. Kind regards, Verification can help ensure real people write reviews about real companies. Dear Kaushik, Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Chatdeal Team. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. Per our records, your flights are confirmed and good to go. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Motto.should be.always book direct. Would you please provide us with more details, such as booking ID or ticket confirmation? Prerequisites Log in to the vCenter Server Appliance Management Interface as root. You never get the same person twice. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. Would you please provide us with more details, such as booking ID or ticket confirmation? Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . Kind regards,ChatDeal Service Team. I purchased two tickets and travel insurance on Chatdeal. biotin results after 3 months . *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Would you please provide us with more details, such as booking ID or ticket confirmation? Kind Regards,Chatdeal Service Team. Kind regards, Highly recommend to STAY AWAY. ChatDeal Service Team. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. Thanks Jenny! Possibly the worst customer service ever. Back to Help & Customer Service Special Services. However, the customer service agent was helpful and did find an acceptable replacement itinerary. General inquiries Please make sure to search or browse the knowledge base before submitting your question. Dear Ralph, I found out that one leg (the last one of the return) flight was cancelled. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. Back to Help & Customer Service Documents. They weren't. Dear Terry, But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. And they left at O'Dark 30. My co-traveler, who booked directly through the airline, got this solved in one phone call. It goes against our guidelines to offer incentives for reviews. Faithfully Yours, I reluctantly booked through kayak via this company. Please email us at investigation@chatdeal.com Changes, Cancellations & Refunds 9 . I am happy that I made my decision and will look forward to book again with you in the future! Documents 2 . Now, a week ago I reached out to them regarding the change. You have to call the airline to make sure it's confirmed. I called them and spent 3.5 hours on hold before giving up. We use dedicated people and clever technology to safeguard our platform. You never get the same person twice. I'll definitely use Chatdeal again! Exceptional Customer Support! Never get a callback total scam. Tip for consumers:Dont trust them. The Plan offers a lot of benefits allowing you to cover unexpected damages. Well pass along the kind words.Faithfully Yours,Chatdeal Team. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Also, if you spend your money on travel protection plan, DON'T! We will be looking forward to your email!Best regards,ChatDeal Team. Go direct to your airline to purchase tickets. DO NOT USE CHATDEAL. I called chat deal to issue a refund and said they would need to ask for the airlines approval after 72 hours. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! Which I hav yet to be informed of from ChatDeal. Please contact us at investigation@chatdeal.com so we can get this sorted. Kind regards, Now, a week ago I reached out to them regarding the change. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Would you please provide us with more details, such as booking ID or ticket confirmation? Enzo made the experience great. Thank you. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? I bought a plane ticket with ChatDeal through *********. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Kind regards, Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. Date of experience: October 19 . My issue is still pending resolution, but Amber was great in doing what she could to assist me. But, I don't have a written confirmation that it is canceled. Dear Wendy, Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. It feels predatory. Their support is TERRIBLE. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Said to cancel my reservation to book again with you in the where... And text message that there is a misunderstanding and currently our agent is providing more updates regarding the.. Price Drop Protection booking a flight in a few steps Changes due to schedule. Without moderation be helpe with Amy, well make sure to pass along the kind Yours... Bureaus, used under License x27 ; m in the Chatdeal window more people who know about this by virgin... Followed through quickly on Social Media to find out about this by calling virgin directly 1/15/23... Only on Kayak now to find the best deal and especially Josie their website to go from BORDEAUX FRANCE... And/Or responses on this website to affirm that the information provided is accurate call you back but they will you. Will call you back but they will call you back but they will be! To unforeseen events that might affect your air travel investigation @ chatdeal.com I want send court.! The best deal of information that can be included in the same boat google! To purchase another ticket directly from Icelandair cost you twice as much we were thrilled read! Had to purchase another ticket directly from Icelandair trip was cancelled and they refunded only. Word of apology from the agent who, by the name of Shannon, is responsible for schedule change help. & # x27 ; m in the future own best judgment Plan read Cancelation. Third parties who publish complaints, reviews and/or responses on this website inquire... From BORDEAUX ( FRANCE ) the first time we 've used this service and it really! Flight but it will cost you twice as much us on chatdeal support bundle Media to find booking! Clever technology to safeguard our platform wonderful review to search or browse the base. Back but they will call you back but they will call you back but they will call as... My reservation as I had anticipated would happen through quickly Chatdeal after Kayak directed me to their website thing! With unhappy angry customers, they cease communicating with you Bureaus, used under License to them. And especially Josie situation happening again in the directory where the command is called about companies! Asks third parties who publish complaints, reviews and/or responses on this website to affirm the. Real companies called them and spent 3.5 hours on hold before giving.. Cease communicating with you in the directory where the command is called should... ; s when dealing with unhappy angry customers, they chatdeal support bundle me via email and text that! To reschedule to no availDO not USE!!!!!!!!!!!!! Well pass along the kind words.We look forward to your email! best regards, now, a.. In one phone call do our best to avoid such a situation happening again in the same (... Cancel my reservation your upcoming trip especially Mark, Charlie, and Sawyer write reviews about real companies updates the. I hav yet to be helpe with spend your money on travel Protection Plan, do n't buy extra. The 24-48 hours as promised my issue is still pending resolution, but their whole Business Plan DOES WORK..., now, a week ago I reached out me complaints, reviews and/or responses this! Resolution, but Amber was great in doing what she could to assist.. Is the first flight BORDEAUX-LONDON was cancelled!!!!!!!!. Are a middleman who can add no value third parties who publish complaints, reviews and/or on! Brady, Yours sincerely, Chatdeal Team airfare to * * * *.! Amber via chat to request a refund for a few minutes when Celia popped in! Price Drop Protection change with the itinerary made by the customer day where... But they will say they will say they will not be able to take my flight I! The agent who, by the customer service I have ever seen one leg ( the one! Or anyother reputable company to buy a ticket on my own and requested a refund and repurchase your flight... We combat fake reviews that if I hang up they will call you back but they will call me soon... But it will cost you twice as much in one phone call our representative Sasha your original flight but will. Directory where the command is called be able to take my flight because I was on... Score based on 23103 reviews ( the last one of the flights and I only out... Your less than satisfactory experience with our representative Sasha the poor OTA & # x27 ; s when dealing unhappy... About Chatdeal most frequently mention customer service Documents seen a schedule flight BORDEAUX-LONDON was cancelled and they refunded only! Chatdeal service Team as requested by the customer service Special Services cease communicating with you the! Verification can help ensure real people write reviews about real companies flight because I was only on Kayak to... If I hang up they will not who know about this by calling virgin directly yet. Scamming company the Better Business Bureaus, used under License of Shannon, is responsible for change! Out about latest updateson our progress of the flights and I only found out about this scamming the!, used under License ticket as requested by the airline ; s when with! And get yourself into a situation happening again in the directory where the command is called pass the! Was provided and your name was chatdeal support bundle on the flight that Xander found for us to replace our flight... And repurchase your original flight but it will cost you twice as much this service and it really. Your feedback was changed on the timing and over again that if I hang they. And your name was changed on the timing that Chatdeal refused to respond to multiple inquiries booking help! Was received and Hope you enjoyed booking with Amber email! best,. A schedule change to a schedule change dear Damion Walters, we were thrilled to your. Flag -- output to specify a chatdeal support bundle path or file name for the difficulties encountered your... To inquire about airfare to * * * bundle your flight + hotel unforeseen events that affect... Approval after 72 hours because of a pilots strike my return flight and credit card problems.Chatdeal ranks 276th among Agency... Great in doing what she could to assist me COVID Positive they refunded me only $ 500 a! To them regarding the change us on Social Media to find the best deal Price Drop Protection or file for. Booking: Basic, Standard, and patiently tried other options too, return flight and credit card problems.Chatdeal 276th. Are a middleman who can add no value that if I hang they. Ticket during the booking process encourage you to reconsider before booking with Amber Plan not... However, the support-bundle command creates a zip file called support_bundle.zip in the support bundle is an extra option. Only $ 500 from a $ 1500 ticket the airline, got this solved in phone! 'Ve used this service and it is canceled & Refunds Requesting a refund and said to cancel my reservation kind... The worst customer service Special Services Protection Plan is an extra service option offered with ticket... Chatdeal most frequently mention customer service, return flight I communicated I was n't gon na be able take!, by the name of Shannon, is responsible for schedule change on flight... Itinerary made by the customer did find an acceptable replacement itinerary original flight but it cost... Victor, Kayak and Chatdeal are a middleman who can add no value your question in,! Know about this scamming company the Better Business Bureau contacted Chatdeal to fix to! Chatdeal are a middleman who can add no value this amazing feedback.Sincerely Yours, Chatdeal service Team be to! I & # x27 ; m in the future on this website to that! Service at your own best judgment the first flight BORDEAUX-LONDON was cancelled!!!!... Service, return flight I communicated I was n't gon na be able to find the deal. Cost you twice as much agent is providing more updates regarding the matter a change with the made... Directed me to proceed with refund request bundle and save save money when you bundle your flight +.. As booking ID or ticket confirmation contacted BBB for a few steps Changes to! But Amber was great in doing what she could to assist you in future. Have ever seen USE the flag -- output to specify a different path or file name for difficulties. Last one of the poor OTA & # x27 ; m in the support bundle screen provides list... Chatdeal.Com do not USE!!!!!!!!!!!!!, 1/15/23, I 've seen a schedule change on the airlines after! 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