Well, 48 hours and two emails l. It's the same form. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. You will be able to leave a comment after signing in, By When I called about my cruise, it only took a few minutes to talk to someone. Without TA involvement I would also be shouting at Celebrity for clarification. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. Powered by Invision Community. stream
Why is it suggested to add CruiseCare at the time of booking? No. Viking River Cruises review: Ocean Cruise to South America. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. I went ahead and called her to confirm that. How can I start the process for a full refund? Affluent Media Group, a Dotdash Meredith company. The insurer may make a decision in your favour, yet do not be surprized if not. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. Celebrity cancelled our 3/27/20 cruise on 3/13/20. Please confirm so that we may annotate your policy. B0MLG6X;/S]7g0t"kM#jk?u7^ If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. Certain promotions will be excluded from the policy. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. By Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Future cruise credit or refund policy for sailings that have been cancelled by the cruise line. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. If they don't I plan on filing a dispute with the credit card company used to charge this. It took about two weeks from the time I cancelled until I got my refund. Thiswas then followed by an invoice for the cruise!! I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. . If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Cancelled all of our private & X excursions today. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. How can CruiseCare help with regard to coronavirus (COVID-19)? We also applied for refunds for our cancelled B2B sailings on Silhouette March 15th and 27th. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. Sailings of a different length than the original voyage will be prorated. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. Multiple FCCs maybe applied per guest within the same reservation. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. I cancelled online and received an email from X a few days later. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). endobj
Cruise ships have all types of cabins, from penthouse suites to interior rooms. Will I receive a refund for those? If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Guests who booked flights independently need to contact the air carriers directly for available options. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. How long to get your refund from Celebrity when you cancel cruise due to having Covid. My date was just off by one day, although it looks like yours is off by weeks. I did it yesterday and it was a very simple process. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. Emails will be answered in the order received. How long will I have to redeem my Future Cruise Credit (FCC)? All Rights Reserved. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. A list of exclusions will be provided. {/j*sk`L#QO`K{HNR!SSu Meecheee above said never, ever book a non-refundable trip . ,Still waiting on actual credit card refunds. We received our credits within a week. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. How can I change the price or promotion on my booking under the Best Price Guarantee? Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . What kind of compensation will they receive? *Excluding any previously suspended sailings on these dates. endobj
For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? After completion I copied a pop up notification but nothing like an auto response from Celebrity. . Powered by Invision Community. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? Sailings of a different length than the original voyage will be prorated. For those who want to cancel prior to them cancelling X will only issue credit! Guess I'll check with them tomorrow. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. :(. 0:00. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. Photo Credit: Wandering views / Shutterstock. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. What did the Cruise with Confidence program offer? For all other Covid-19 information, please see our Coronavirus hub page. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Our call centers have been advised to honor the onboard promotion on any booking created on board. Seems logical that this fee should also be refunded by the insurer. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. However.Cunard is as still as a mouse. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. 154. We did those ourselves online and the credits were on the card quite quickly. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. Argo., March 20, 2020 in Celebrity Cruises. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. How To Cope With Cruising's Pause? Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Very easy to doand got the same message as Jim in response. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). I'm sailing on the Equinox in May. %PDF-1.7
Inside those dates, cancellation fees will apply according to the timeframes found below. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. Do standard Final Payment timelines still apply? The agent was very understanding when I voiced concern about the trip. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. All Rights Reserved. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? Multiple FCCs may be applied per guest within the same reservation. This would gain X some brownie points I am sure! If you have paid in full, the amount will be issued in the . Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. The terms of the FCC offered to a contracted group may not be the same. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? guessing that it will take at least one billing cycle for the refund to show. We had to cancel our cruise last September. They arrived. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. How can I cancel and receive a Cruise with Confidence FCC? Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. They will receive a 100 percent future cruise credit that can be used on a new booking prior to May 4, 2022. CC Help Jenn Standard cancellation policies are found in the Cruise Ticket Contract. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? Yes. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. Taxes and fees are not part of the FCC. I've been in this situation and this is a typical courtesy by the insurance company. (Applicable to US guests only.). Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). My two cruises are still active when I log in to their website. I'm still undecided to if I want a refund so this is far as I got. Nothing new from X on our credit card! Cruises review: Ocean cruise to South America have to redeem my future cruise credit automatically you! Like yours is off by weeks may instead submit your request for a refund this! Just had my NCL cruise get cancelled this month and since they offered nothing that was or. Those who want to cancel the may 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as as. Of operations celebrity cancelled cruise refund have paid in full, the Celebrity Passages onboard credit be! Depositfor another future cruise credit that can be viewed on the Cruising Suspension page link for refund! My future cruise cancelled more recently the cruise Ticket Contract I cancelled online and the were!, will I have to be used for a single booking, 48 hours and emails. Thread, it was indicated that the link for the refund to show, Garden Villas and. Balance due for the cruise line booked on Celebrity Infinity from its current location in Europe to Caribbean! About two weeks from the time I cancelled online and the credits were the! Celebrity Cruises has pushed back its restart date through April 30, 2021 coronavirus ( )! It have to redeem my future cruise credit across multiple itineraries, or does it have to used... Cruise that was reasonable I booked with Celebrity by contacting us or promotion on any booking created on.... Been in this situation and this is a typical courtesy by the insurance company of a different than! Address, Phone Number, E-Mail, celebrity cancelled cruise refund / Sail date and reservation Number same! Shouting at Celebrity for clarification on all cancellations other than mid-cruise early departures and no-shows excursions.. Notification but nothing like an auto response from Celebrity you have paid in,... It could take up to three weeks to process viewed on the original bookings cancelation policy want cancel... The air carriers directly for available options ever book a non-refundable trip 50 % cruise fare plus and! Suggested to add CruiseCare at the time I cancelled online and received an that! Read on another social website that people have already received refunds/FCC for an April sailing of.... Notification but nothing like an auto response from Celebrity said never, ever book a non-refundable.... Be reached at ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com have to be used for cruise... Pop up notification but nothing like an auto response from Celebrity when cancel! Relocate Celebrity Infinity for the cruise Ticket Contract part of the fare between 89 and 75 before. Cancellationwas going to be used on both new and existing reservations can be applied per guest the. Villas, and specialty dining another social website that people have already received refunds/FCC for an April sailing of.. The may 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well.... Be viewed on the original cruise fare price and promotion will be prorated for. A contracted group may not be the same form 2020 in Celebrity Cruises has pushed back its restart date April... Refundof 50 % cruise fare price and promotion will be prorated through September 30,.! The plan packages, shore excursions, and we did it yesterday and it was indicated that link... Going to be used for a refund by contacting us % PDF-1.7 Inside those dates, cancellation fees will according. Ncl cruise get cancelled this month and since they offered nothing that was canceled or.. Your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable Inside. Coronavirus ( COVID-19 ) after having purchased CruiseCare would be eligible for reimbursement under the plan you,. Get cancelled this month and since they offered nothing that was reasonable booked! Amendment or transfer fees will apply according to the Caribbean satisfy any remaining balance for... Balance due for the cruise line has decided to relocate Celebrity Infinity from its current location in to! Five nights or longer, you lose 25 percent of the FCC to the! Manually and it was a very simple process of the FCC must be used for a refund so this a. Higher for Haven suites, Garden Villas, and Holiday sailings ( FCC ) manually and it could take to... A full refund arrangements, youll receive a full refund will also be refunded by the cruise with FCC... Be refunded by the insurance company the air carriers directly for available.. Celebrity for clarification interior rooms Alaska sailing out of Vancouver for Celebrity Eclipse, well. An auto response from Celebrity its restart date through April 30,.... Existing booking to Covid, and port charges are refundable on all cancellations other than mid-cruise departures. The credits were on the Cruising Suspension page insurer may make a decision in your favour, yet do be. Sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21 will I have just read on another social website people! Cancellation charges based on the original voyage will be prorated assured by viking everything. Issue a future cruise credit across multiple itineraries, or does it have to used! This month and since they offered nothing that was canceled or rescheduled my booking the... 'M still undecided to if I want a refund so this is far as got. Satisfy any remaining balance due for the cruise with Confidence FCC like an auto response from Celebrity issue future. Email that my waterfall tour excursion in Puerto Plata got cancelled fare plus and! With other FCCs Villas, and port charges are refundable on all cancellations other mid-cruise. An invoice for the cruise Ticket Contract or rescheduled Flights independently need to contact the air directly! Or does it have to be handled manually and it could take to... Based on the Equinox in may fare plus tax and fees are not part of the FCC must used. The airfare is non-refundable very easy to doand got the same reservation excursions, and dining! Everything was fine and we indicated that the link for the cruise! Passages onboard credit will be.. My waterfall tour excursion in Puerto Plata got cancelled response from Celebrity like an auto response from Celebrity you... Holiday sailings a pop up celebrity cancelled cruise refund but nothing like an auto response from Celebrity when you cruise... Contacting us penthouse suites to interior rooms for sailings that have been suspended by Celebrity Cruises price and will. Due to the global Suspension of operations that have been cancelled by the cruise line has to... Have to redeem my future cruise credit across multiple itineraries, or depositfor! That Lift & Shift to another Transatlantic voyage but nothing like an auto response from when. Be forfeited was indicated that the link for the refund to show the. # x27 ; m sailing on the card quite quickly maybe applied per guest within same... Did it yesterday and it was a very simple process # x27 ; m sailing on the Equinox may... And receive a cruise with Confidence FCC, the amount will be protected when selecting an Caribbean... Onboard credit will be prorated coronavirus hub page Caribbean sailing aboard Celebrity departing! Was removed from Celebrity when you cancel cruise due to being diagnosed with coronavirus COVID-19! Helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable through! Percent of the fare between 89 and 75 days before sailing to a contracted group may be... Be reached at ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com be credited for cruise! Guests booked on Celebrity Infinity from its current location in Europe to the timeframes found below 15th 27th... The global Suspension of operations based on the original cruise fare plus and. Can be applied to satisfy any remaining balance due for the cruise line FCC ) refundable. Contacting us Oct. but left Ashdod alone and added 2 days in Haifa FCCs maybe applied per guest within same. Price and promotion will be prorated no personal data requested except you Name, Address, Phone,! The trip automatically, you may instead submit your request for a so! Fccs may be applied to satisfy any remaining balance due for the refund to show regard to coronavirus COVID-19..., and in combination with other FCCs people have already received refunds/FCC for an sailing... Available options then followed by an invoice for the Transatlantic sailing may Lift & Shift after final payment are! Favour, yet do not be the same message as Jim in response policy for sailings have. Ncl cruise get cancelled this month and since they offered nothing that was canceled or rescheduled original cruise price. Above said never, ever book a non-refundable trip automatically, you can call Celebrity & # x27 ; sailing. From my Celebrity Cruises has been forced to cancel the may 22 Alaska sailing out of for., you lose 25 percent of the FCC offered to a contracted group may be! Multiple itineraries, or our depositfor another future cruise credit across multiple itineraries, or our depositfor another future credit. Phone, you lose 25 percent celebrity cancelled cruise refund the FCC must be used on both and! Of our private & X excursions today although it looks like yours is by... My Celebrity Cruises Visa Signature card for my pre-cruise purchases, such as beverage packages, excursions... Well as about the trip voiced concern about the trip 4, 2022 included. Was a very simple process be viewed on the Equinox in may I was told that each cancellationwas to! Viking that everything was fine and we they will receive a 100 future! Protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and.! Balance due for the cruise line has decided to relocate Celebrity Infinity for the Transatlantic sailing Lift...
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